Enconding error at chat applet.

Enconding error at chat applet.

Good day everyone.
The problem with making tickets through the chat.
We have the main encoding in the application - Cyrillic.
When making a request, the wrong encoding is displayed in the template selection window.
The screenshot is here: https://www.screencast.com/t/9ocN2OklElG
SDP Version SME 9.4 Build 9409

Add info:
There is no problem with creating a new ticket by the requester ( link).
Problem is when a technician close chat and trying to create a ticket.

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