Dear colleagues, good afternoon.

Tell me please, is it necessary to add any special role for technicians in order to enable technicians to change statuses from "Open" to "Resolved"?

Currently, technicians do not have the ability to change the status, the screenshots are below:

https://www.screencast.com/t/YYDd4pyv

https://www.screencast.com/t/whIgSN4IS8sN

An account from screenshots is in a technician group.

Likewise, there is no action, when the technician press "work log timer" button.

Screenshot here: https://www.screencast.com/t/kIGl2Fg1

SDP Version SME 9.4 Build 9409