Dear colleagues, good afternoon.
Tell me please, is it necessary to add any special role for technicians in order to enable technicians to change statuses from "Open" to "Resolved"?
Currently, technicians do not have the ability to change the status, the screenshots are below:
An account from screenshots is in a technician group.
Likewise, there is no action, when the technician press "work log timer" button.
SDP Version SME 9.4 Build 9409