Reporting in sdpondemand.manageengine.com - Service Desk Plus

Reporting in sdpondemand.manageengine.com - Service Desk Plus

Good day
I need some help with reporting in Service Desk Plus.
In the columns to display, I need to be able to select - time spent
In the filter options I need to be able to select - requester email

I need this because I have to pull reports on how much time was spent on a particular requester/client

Please help

                New to ADSelfService Plus?