Notification to requester not working
Hello,
I'm currently testing the solution for my company and I have this issue:
- When a requester open a ticket he doesn't receive any notification by email.
- The option "Send notification to requester" is active inside my notification rules
- This functionality is mandatory for me.
Do I only have to active the option ? Did I miss something ?
Thanks :)
I'm currently testing the solution for my company and I have this issue:
- When a requester open a ticket he doesn't receive any notification by email.
- The option "Send notification to requester" is active inside my notification rules
- This functionality is mandatory for me.
Do I only have to active the option ? Did I miss something ?
Thanks :)
Topic Participants
Tayeb
Jayashree Gowrisankar
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