Desktop Central using wrong IP address on server
Hi, I have this message on Desktop Central when I login to the web console, Desktop Central Server IP has changed Desktop Central Server IP has changed from 10.1.1.100 to 192.168.56.1. Update the new IP Address to ensure proper Agent-Server communication. Update Now 10.1.1.100 is the address it should be on, the IP hasn't changed. 192.168.56.1 is a virtual interface for a VirtualBox. Desktop Central show not be using that address. 10.1.1.100 is the real network interfaces IP. How can I make sure
Error to apply License - Syntax error near unexpected token -
Hello, We are trying to apply a new license in NetFlow Server (Linux machine) but we face the follow error: line 1: syntax error near unexpected token `<' line 1: `<?xml version="1.0" encoding="UTF-8"?><AdventNetLicense>' Print attachment. We also tried to apply the license by Web Console, but it didn't started. Any one know how the correct way to apply a license in Linux machine or what is this error?
Mandatory field for closing request (bug on 10010) (SOLVED)
Hi. With SDP 10.0.0.10 a mandatory field to closing a request does not showed when you want to close ticket using the “toolbar” on right panel. We have created a custom field called “CdC” in our installation, is a mandatory field when you create manually a new ticket or when you want to close an existing one: Does anyone have the same problem?
Deleting incorrect departments
I've seen this question posted several times so I've done what I can so far. We have several departments that were imported that should not have been. Mostly because the department name was just wrong or it was a duplicate. I've gone though each request/asset/requester and made sure any trace of these wrong departments are gone. However when I try to delete the department I still get the message saying "Department is being used by a module. Hence cannot delete it." I've reached the point where I
Field Form Rules -> Picklist Options
Hey, i created a picklist field and now i want to filter some Options but for this i Need to put all the Options i got in a variable. Is this even possible ? So far i can add Value or text in a variable but i dont see any solution to get the Array of the Options. Background This pickfield have Options like (field1) 1 Free 2 Free 3 Used department bla bla 4 Used department bla bla . . . Now i have another pickfield where the user can choose: (field2) - take a free Slot - Change rights on an existing
[SOLVED] Problem with Scheduled Report
Running ServiceDesk Plus 10.0 Build 10006 I set up a custom report for our management team and then scheduled it to be delivered once a week, showing the previous week's survey results. The filter option was set to "Survey Created Time" during "Last week". For advanced filtering, I set "Rating Value" "greater than" "0" (to leave out survey results from those who clicked on "skip survey"). The initial report worked fine so I saved it and set it to run weekly as a scheduled report. However, the first
[SOLVED] Translations - need to change the Default Request text field
Hi team I need to change the text field "Default Request" and its relative description in Italian. I tried to find these texts under Italian translation but I can't find them I searched "Default Request" under Italian Translation only because is what it display to me if I have my SD in Italian Thanks Stefano
change language for spell check
Hi, Is it possible to change the spelling correction language? I do not see in the administrator options any section where to select language for spell check
Multi-factor Authentication for ADAudit?
What's the plan for bringing MFA to ADAudit ala the same module and setup that is used in EventLog Analyzer? MFA is becoming standard practice and this is something the application can really benefit from.
Add clients based on IP
Hi, I have just recently decided to give Desktop Central a try - but I am already failing in adding at least one client. Maybe I am just doing something fundamentally wrong: - I added the client using the SoM page - using its fully qualified name (note: I am not running MS Active-Directory, my client PCs are not part of a Windows domain - i thus just added their workgroup). The name I am using is the one that can be successfully resolved using my local router (tested with nslookup in a Windows shell)
copy and replace file using file configuration
I have a file i need to replace on computer that are outside the network. When I use the File Folder Operation (Computer) I do not see any option when copying to replace the file. The file I am copying is the same name as a current file in the location. If I do delete file and then add more file / folder and hit the copy radio button it will not let me select copy using http. Since these computers are outside the network i can not copy the file from network share. Is there any way to either
Architecture to Inventory
Have a structure to your inventory of computers that mimics AD or can be customized. You can filter by group but only static group but not dynamic group. Even filtering by dynamic group would be helpful.
Windows 10 hardware inventory not working
Hello, I've deployed DC in customer's environment. AD 2016 with couple of Windows 7 and Windows 10 desktops. Deployment went well. Patch inventory works well on both Windows 7 and Windows 10 computers, but hardware inventory does not work on Windows 10. Troubleshooting on Windows 10 computers shows only warning regarding Defender AV. But Defender was disabled in GPO. I have no idea how to make the hardware inventory to work.... Any suggestions? regards, Wojtek
Patch Management Reboot Schedule
I'm looking for a way to schedule a reboot from patch management, I can only see an option to force a shutdown immediately, do not disturb if logged in or allow users to postpone. None of these options are what I require. From what I understand you can only schedule a forced reboot from the "Tools" menu, which takes me away from the patch management section which conveniently shows me all devices that need a reboot. There is a lot of manual work involved with the way this is currently setup as I
[SOLVED] Upgrading from build 9305
Can anyone advise how I would go about upgrading from build 9305 ive looked on the update site for the upgrade path but it starts at build 9334. Thanks Ian
old patches showing up as missing
All the sudden today I have some pc showing old patches from last year. Most are Security Only Quality Update for Windows 7 for x64. Not all windows 7 pc are showing missing only some. On a few machines that already tried to patch. this morning the patch error out with unknown error code error. see screenshot
OpManager/Opmanager Plus Query to find device/credential mapping
Hi, Is there a way to find which device uses which credential, for example a query from the database, or a report, etc... When a user tries to delete a credential while it is used by a device, it can't be deleted. thanks, Omar
Exchange In-Place Archiving and Automatic Mailbox store selection
Edit: Sorry I meant to put this in the Exchange sub-forum. Hi there, We're starting to use Exchange's In-Place Archiving for archiving emails. This creates a new mailbox store database (called ArchDB01) which we have put on slow disk. We don't want new users mailboxes to be put into the slow mailbox store. Is there a way to restrict what mailbox stores can be selected using the Automatic mailbox store selection? We like the automatic function as we have multiple mailbox stores so it's good to have
site name update
Hello, We are trying to update any site name by servlet API in SDP manageEnginde MSP but it is not working true and is changing name of different site under differtent account. We need to rename all site's names in SDP ManageEngine MSP , could you please help us ? Regards, Ertan.
[SOLVED] Rest API - Return number of open tickets of one support group
Hello, is there a possibility to make a api line to count the number of open service requests of one single support group and return the value? Thank you!
[SOLVED] Search for a specific Request using the API
I would like to make a call using the API and return a specific ticket by filtering on several categories. I think it is possible or almost possible but I am slightly hung up. My problem is that the documentation says to "Get all requests" I should use a Get method, but in the documentation also tells me to send input_data in json to specify my search parameters but if I do that I would have to send a POST or a PUT. Here is what I have: in Powershell Invoke-RestMethod -uri [URL/api/v3/requests] -headers
Suppress Notifications but Not Alerts
Please add an option to Disable / Enable email notifications globally. During a maintenance period, it is incredibly useful to see the alerts in the OpManager web portal but NOT get hundreds of emails. We should be able to disable / enable either all notification profiles or select notification profiles.
Chat confirmation
Is there any option to display a popup window when I open a new chat to one of my colleagues via "Tools -> Chat -> specific user"? Like that popup that can be displayed when opening a remote connection to a pc.
Failed to initiate scan task for [some machine]. Scanning Failed
Hi, I have created support ticket #5111680 yesterday, but nobody answered me yet On some clients when I perform an asset scan I get an error Failed to initiate scan task for [some machine]. Scanning Failed . On another machines everything is fine. When I checked invsummarylog - I found this error Data storage error occured while populating asset data. Scanning failed How to solve this problem? Thanks in advance
Trigger for Request Resolution to create another request
So in our deployment process of new hardware to our users, the request we create will often change hands 3 or 4 times. This always ends with the last technician that installs the new hardware resolving the ticket. Because of this though, the workload starts to look like it all falls on one person (the one that resolves the request). Our current workflow is this: Technician 1 - Receives the equipment, Adds to inventory, Adds our asset labels, Creates the request for Building/Staging/Installation
How to sort/order service catalog check box questions
Hi there, i am creating some Service Catalog forms and ran into an issue. I have created a check box question and want to be able to sort/order the potential responses As you can see in my attached example, I wanted "None of the above" to be the final response, but it has been added to the top, as I added it last. Are responses sorted by the time they were created? it seems an oversight to not be able to reorder theses responses after the question is created. Thanks in advance. Brett
Coming soon to ServiceDesk Plus Cloud: CMDB
Dear Customers, We're happy to announce that the long-awaited CMDB module in the cloud version of ServiceDesk Plus is almost ready for release. It'll be available in a couple of weeks. The new CMDB module enables service desk teams to: Map modules and individual items to CI types and CIs, respectively. Define custom CI types, and collect additional information through custom fields. Configure relationships and cardinality between CI types. Associate CI information with incidents, service requests,
[SOLVED] Customize Button from Issue Catalog to Incident Catalog form requester view
Hi, is it possible to custom the button from Issue catalog to incident catalog from requester view. Kindly advice. Thanks.
Date Time picker
Is it possible to add secs in date time picker. In the format HH:MM:SS, so that we can calculate time in secs Using personalise option we can change the time but we cannot set the same from date picker. There is a requirement to capture when the incident started and ended in format HH:MM:SS
[SOLVED] Generate incident template subject based on requester name
Hello, I've done some searching on this but I guess I'm using the wrong terms. Is there a way to set the subject of a request when created using an incident template to include the requestor's name? For example: Mary Smith uses a template to submit an address change. When submitted, the subject would read something like "Address Change for Mary Smith." I would like this to happen automatically with the existing requestor's name and not with a field where the requestor has to enter their own name.
Cannot self scan workstations
Tried to self scan workstations but I am not able to generate api key. I cannot find the option to generate the API key in scan script page. Is it available somewhere else. Can i download the executable files into the workstations ( Windows & Mac ) and scan without the key. Thanks.
Is there a way to have the 'Remote Control' link in the Requester Details call up Teamviewer instead of the built in ZoHo app?
We would prefer to use TeamViewer over the internal ZoHo Remote Support option. Is there a way to do this in ServiceDesk OnDemand?
How to make new resource group a sub-group
We can not find the way to create a group like a sub-group. When we add a static or dynamic group we can not find this possibility. I'll appreciate some help. Thanks Luca
ServiceDesk Plus 10010 Released
Dear Users, SDP 10010 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features SDF-74562 : ADMP menu will be displayed to all technicians associated to roles in the ADMP actions configuration. SDF-75163 : Option to allow task technician to access requests and technicians in a task group to access requests. Admin-->Users-->Roles Issues Fixed Vulnerability : SD-22229 : Vulnerability in the Solution module fixed. Requests
Upgrading ManageEngine
We are currently on Version 9.3 Build 9335, and we're hoping to move to the latest version. I have a couple questions: 1. Do we need to download and install all service packs (9400, 10000, 10010), or do these roll up, meaning we will only need to download and install the latest service pack (10010)? 2. If we are required to install these sequentially, do you recommend starting the service, testing functionality, and performing a backup between each service pack? Or should we simply back up at the
How to remove by default "Tick" of field Billable in resolution.
How to remove by default "Tick" on field- "Billable" in resolution.
[SOLVED] Can't update from 9200 to 10003
Hi, i'm trying to update my free version from 9200 to the newest. I try to load the first service pack (from 9200 to 9300) the process is regular but at the end, if I look at the release I see that it has not changed. I tried several times with the same result. I also tried to go to the next service pack and the result is the same I attach the log file
Attend Applications Manager free training series!
Starting Feb 27th, we are hosting the first set of Applications Manager training series for the year. This training series will help you understand application monitoring better and learn how to troubleshoot common application problems. Our product experts will give you a in-depth look into core aspects of application performance monitoring like dependency mapping, root cause analysis, application performance analytics, etc, Keeping in mind the convenience of IT professionals across the globe, we
Error upgrading/migrating from 10.0.0 to 10.0.9
Hi ManageEngine Team, I have run onto the problem when attempting to upgrade to the newest version of SD+. We have made the decision to upgrade the service into 10.0.x Based on the documentation included in your download instructions (https://www.manageengine.com/products/service-desk/service-packs.html) I have attempted to first migrate our 9.4.26 build to 10.0.0 and then move it to 10.0.09. 10.0.0 installation went smooth as always, but when attempting to move the service into 10.0.09 I get the
Microsoft addresses Patch Tuesday security updates for January 2019
Hello everyone, Good day! Microsoft has just announced the Patch Tuesday security updates for the month of January 2019. This month's security updates fix various vulnerabilities and flaws in many Microsoft products. This includes, Adobe Flash Player Internet Explorer Microsoft Edge Microsoft Windows Microsoft Office and Microsoft Office Services and Web Apps ChakraCore .NET Framework ASP.NET Microsoft Exchange Server, and Microsoft Visual Studio Patch Manager Plus will support these patches as the
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