I am looking for assistance.
We’re in the process of implementing the Servicedesk Plus Assets module for our ICT assets. Our current procedure entails that for an ICT asset to be moved, there must be two approvals and the final recipient of the asset should acknowledge that indeed s/he has received the asset. How best can we ensure that for an assignment of an ICT asset to a user to be complete, the aforesaid procedure would have kicked in; that is, if a technician wants to assign an asset to someone in Servicedesk, the necessary approvals and acxknoledgment happens before the asset ultimately changes its owner to the new owner.
SDP Version: 10.0 Build 10014
Database: MS SQL Server 2012