Hi

I would like to achieve the following.  When someone emails manage engine a request is created,  Manage Engine will look at the domain in the email address (in this example googlemail.com) then assign a custom field value "Brand" with "Google Mail"

I have configured the following in Admin > Incident Template > Field & Form Rules which can be seen in the attachment.  This is not working, For some reason "All Requesters" and "All Users" do not appear in the drop down, I believe to make this work I need to select "All Requesters" or "All Users" ??

Does anyone know how I can resolve this issue

Thanks