Hi all,

We have been piloting the Service Desk plus in one region for some time now and we are in a position to expand to other regions as soon as possible. One of the issues I am facing currently is with the views - it is not possible to have a view with mixture of 'and' and 'or' statements as it seems.

What I want to achieve is that technicians in other regions see only requests from their region and not others. In addition, I would also like to exclude the closed/resolved tickets from such view but I am not sure if I can achieve this in one view? If not, is there a way of manage multiple regions in a way those do not 'conflict' with each other?

Regards,

Tom