Adding Web Shortcuts or Favorites
I want to add a shortcut to a webpage on the screen of iPads. Is there a simple way to do this? Just something that opens Safari or other browser to some pages.
[Important] End of Support for MySQL as the backend database in Password Manager Pro
ManageEngine Password Manager Pro will no longer be available for installation, with MySQL as the back-end database. It's so long since (Dec 2012) the product comes bundled with PostgreSQL (From the build 6800). From then on, we have always been insisting that our customers either stick with the default installation with PostgreSQL or migrate to PostgreSQL or MS SQL server. In short, ManageEngine recommends PostgreSQL and MS SQL servers as the preferred back-end databases for Password Manager Pro.
IT analytics in 90 seconds: Why averages don't give you the full picture
A combination of average values and standard deviation helps you spot irregularities in help desk operations. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Why averages don't give you the full picture
A combination of average values and standard deviation helps you spot irregularities in help desk operations. If you're not already using Analytics Plus, download your free, 30-day trial today.
Wrong Date/Time in web interface
Hello, I did notice that I have the wrong date/time in the web interface. These were taken @ 10:05 and 10:48 (UTC+2). The server logs seem to take the server time into account and are correct. Is there a setting in RecoveryManager to change the display of the time? Thank you
How to modify Exchange message size limit
Problem: When you use RecoveryManager Plus to restore backups of a mailbox from one Exchange server to another, you might encounter issues if the Exchange message size limit for the target server is lesser than that of the source server. Another possible scenario when you might have problems in restoring mailbox data is if you had changed the message size limits after the backup was taken. Possible error messages: [ErrorInvalidRequest] - The request is too large. Reduce the size of the request and
Functionality of the Role AERemoteControl
Hi, Could you please explain the functionality of the mandatory role, AERemoteControl in SDP.
Unable to get Desktop Central to work with Amazon Workspace
Hello, We have multiple Amazon Workspaces in our environment that we have been unable to install desktop central on. I'm unable to remote deploy, I just get a network error every time. I've worked with ManageEngine support and done the suggestion of opening ports 135 and 445 but it did not help at all. I've also been able to manually install DC on the workspace after doing some registry changes but even though it's installed, it's still not showing up in DC. We are able to ping the workspace from
Released: Zia for ServiceDesk Plus Cloud
Dear Customers, We are glad to announce that Zia, the AI assistant from Zoho, is now available for as a conversational virtual support agent for the users of the cloud version of ServiceDesk Plus. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational virtual support agent, technicians in the field can now perform service desk activities with simple hands-free voice commands. End users and technicians
Task Approval
We want to use the User Onboarding template workflows to create new user accounts. Part of the workflow is to assign tasks for each process: 1. AD Account 2. Email 3. Build PC 4. Access to specific applications. Currently it is our HR team that will initiate this process and then it will flow to IT to finish. Our policies state that we need to get specific approval for specific applications and network folder access from different business members. Once the original incident is approved, no one
Microsoft releases a fix for the Wormable vulnerability(CVE-2019-0708)
Microsoft released this month's edition of Patch Tuesday with fix for a highly critical vulnerability. This vulnerability (CVE-2019-0708), dubbed "Wormable vulnerability", resides in "Remote Desktop Services" component and could be exploited remotely by sending specially crafted requests over RDP(Remote Desktop Protocol) to a targeted system. This vulnerability is present in Windows 7, Windows Server 2008 R2, Windows Server 2008 and in older versions like Windows XP and Windows 2003 as well.
Interface Last Polled Bandwidth value widget not changing color in dashboard
Hi, I have configured custom dashboard with several widgets with last polled interface bandwidth value. When these values reach thresholds they don't change color in dashboard but if I enter in the device, then in the interface the diag color has changed. So, the issue is only in dashboard. Can anyone tell me if this is regular behaviour? Thanks!
May 2019 Patch Tuesday updates from ManageEngine
Hello peeps, Good day. Quick update on the May 2019 Patch Tuesday updates. New Security Bulletins : 2019-05 Security Update for Adobe Flash Player for Windows (KB4497932) 2019-05 Security Only Quality Update for Windows Server 2008 (KB4499180) 2019-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4499175) 2019-05 Security Only Quality Update for Windows Server 2012 (KB4499158) 2019-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4499165) 2019-05
May 2019 Patch Tuesday updates from ManageEngine
Hello peeps, Good day. Quick update on the May 2019 Patch Tuesday updates. New Security Bulletins : 2019-05 Security Update for Adobe Flash Player for Windows (KB4497932) 2019-05 Security Only Quality Update for Windows Server 2008 (KB4499180) 2019-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4499175) 2019-05 Security Only Quality Update for Windows Server 2012 (KB4499158) 2019-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4499165) 2019-05
Static IP Addresses for Mail Communication (Mail Fetching & Mail Sending) specific to US Data Center
Dear Customers, As planned and informed earlier, the Static IP Addresses for Mail Communication (Mail Fetching & Mail Sending) specific to US Data Center has been carried out today May 08' 2019. Hope the following list of IP's are white listed in your end. 136.143.187.53 8.39.54.54 136.143.186.53 8.40.222.54 Going forwarded this minimized list will be used by ServiceDesk Plus Cloud for mail fetching. You can refer to the main post by clicking here. Please get back for any further clarifications.
Important: Static IP Addresses for Mail Communication (Mail Fetching & Mail Sending) specific to US Data Center
Dear Customers, Customer's who are using their organization's mailbox/server would have configured their firewalls & white listed a set of 15 IP addresses to communicate with the ServiceDesk Plus Cloud application accessed through https://sdpondemand.manageengine.com/ i.e ServiceDesk Plus Cloud served from US data center. We are planning to minimize the list of IP addresses in the future and that would be valid irrespective of Service Provider. Also, this will avoid problems in mail fetching & mail
(SDF-70570) Schedule status change option when replying to request
I make frequent use of the automatic status change (marking a request as on-hold, set to automatically change to open at future point) as in my environment there's lots of lab equipment and we need to coordinate access to it. As far as I'm aware the 'Schedule status change' option is only accessible if you 'edit' the ticket and then change the status. It would be extremely useful if the option also became available if you set a request's status to 'on hold' when replying, as often a conversation
add storage to opmanager
hi i want to add my vnx 5300 to opmanager i want to know in Credential (Storage) in Prompt section what should we write?
Check for duplicates
Hi, Could you explain the way ADManager checks for a duplicates ? For instance, if I enter same firstnae and lastname, i get an error 80071392 even if i've set the correct duplicates option in the user creation template. I must change the firstname to generate the suffix. Best regards
Microsoft releases a fix for the Wormable vulnerability(CVE-2019-0708)
Microsoft released this month's edition of Patch Tuesday with fix for a highly critical vulnerability. This vulnerability (CVE-2019-0708), dubbed "Wormable vulnerability", resides in "Remote Desktop Services" component and could be exploited remotely by sending specially crafted requests over RDP(Remote Desktop Protocol) to a targeted system. This vulnerability is present in Windows 7, Windows Server 2008 R2, Windows Server 2008 and in older versions like Windows XP and Windows 2003 as well.
Microsoft releases fix for the Wormable vulnerability (CVE-2019-0708)
Microsoft released this month's edition of Patch Tuesday with fix for a highly critical vulnerability. This vulnerability (CVE-2019-0708), dubbed "Wormable vulnerability", resides in "Remote Desktop Services" component and could be exploited remotely by sending specially crafted requests over RDP(Remote Desktop Protocol) to a targeted system. This vulnerability is present in Windows 7, Windows Server 2008 R2, Windows Server 2008 and in older versions like Windows XP and Windows 2003 as well.
Servicedesk Plus - huge mdmp file in bin folder
Hello All I have a problem with my SDPlus Instance. 10.0 Build 10013 on MS SQL database. Inside bin folder I found lot od mdmp file over 1,5GB. and lot of log file with PID number in filename . I don't know what is the reason and why mdmp files are created. log file and support file in attatch Another problem is that from few time ago asset started mixing data. for example. I create PO for dell e5470 with service tag xxxxxxx , deliver an reconcile assets with PO. and after few days I found another
Alert technician by e-mail when there is a new reply for the request.
Our technicians does not receive alerts when there is a new reply for the request. I think it happen when we migrate to 10.x version. What can we do to solve this situation. Other alerts works well.
Masterclass – ServiceDesk Plus online training series starts May 14th
Hi folks, We are glad to announce that we will be hosting ServiceDesk Plus Masterclass series for both on-premises and cloud starting next week. The objective of this webinar series is to showcase every day IT service desk problems and how ServiceDesk Plus can be used to solve them. This series has 7 sessions covering various modules in ServiceDesk Plus along with a dedicated sessions for integrations, ESM and Analytics. Here’s a brief look at upcoming sessions: View detailed masterclass schedule
GINA - Change Password Dialog
Hey, when i enforce Password Policy and change the password which is not compliant with this policy i only get the error message in the screenshot attached. Can i change something to correct this? System: Windows 10 Pro 1809 - German
Datasecurity Plus and Sharepoint
Hello, We are interested in DS Plus but we want to understand if we can implement all of its features in our Sharepoint and One Drive sites regards
URGENT PLEASE, How to clear the cache in APM or solve my problem
Hi Friends I have a problem to create and update the jboss servers after updating the APM build.When I'm creating them I can do test connection and the result is always passed. But when I save it it appears to me as if they had not saved all the fields I added. and then I get errors. I'm going to leave some images of tests so please help me.
upgrade application manager 13 to 14 issue
i tried to upgrade application manager 13 build 13980 to application manager 14 by downloading the service pack 14 and opening updateManager.bat from bin folder, then browse the service pack .ppm file but this error is appeared : the file may be corrupted or check the available disk space how can i solve this upgrade issue
Server is automatically rebooting
One of my servers is logging everyone out and rebooting. There is no option to postpone. It is part of my Dynamic Group server test group, but that group is set to "Deploy during business hours(Do not reboot)". Why would the server be ignoring the deployment policy and forcing a reboot? Custom Group Group Name : Test Servers Created Time : May 7, 2019 11:51 AM Group Type : Computers Last Modified Time : May 7, 2019 11:51 AM Selected Domain : MyDomain Members Count : 3 Task Details Task Name
URGENT : Technician not receiving an email indicating request has been approved
Hi - Recently, technicians have not been getting email notifications that the requester has approved the request. Is there a way to enable this? Or is this a bug? Thank you.
No scheduled System Health Report?
Hi, is there a reason why the System Health Report is not scheduleable? Having this report as a scheduled one would IMHO be very usefull.
Manageengine servicedesk plus - AD Users fetching
Hi There recently at my work place i have started experiencing problem with fetching new users information from our AD And as well deleting or updating the Technicians on the application, how can i solve this as me as an administrator im able to log in with no problem?
ServiceDesk Plus 10021 Released
Dear Users, SDP 10021 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Request: SD-77990: Clean up schedule keeps running even though there is no request in the trash. Others: SD-78298, SD-78308, SD-77454, SD-77920, SD-78309: Performance issues in catalog templates and API. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Change Blackout Periods
Hi there. We have been using ServiceDesk Plus for a very short time and finally started using the Change Management module. There is a question about Blackout periods. There are times throughout a calendar year where we are not allowed to make any changes on Infrastructure. We would like to block out those dates in the Change calendar so that when someone tries to request a change they are either not allowed to or a message is presented stating that they are making a change during a blackout
O365 Manager Plus - 4305 released with 26 new audit actions!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4305. This build comes with the following features. Highlights: New mailbox audit actions: O365 Manager Plus now audits 26 new actions on Exchange Online mailboxes which include changes to mailbox audit settings, client access settings, litigation hold settings, and more. Advanced audit and alert filters: Configure audit and alert profiles to fetch granular data based on event properties and business
Cannot Close Ticket
Hi, I got a problem to close a ticket in a service request. I tried several times and edit the template and assign to respected technician but a result still fail to close a ticket. The problem is when I put technician the technician column still show not assigned.
Is anyone using ServiceDesk Plus MSP with other Zoho products like CRM and Books?
With the ZohoOne products out I am wondering what integration there is now, how it works, and if there are future plans for further/better integration. Thank you
Manually Add Assets
Over half the devices we use in the company I work for are thin clients that we can not load the agent into. So I need to be able to manually add them to the assets database for tracking. How can I do that?
(solved)Is current Requester Merge tool still valid for v10?
(solved) Is the Requester Merge Tool published here: http://kbase.servicedeskplusmsp.com/faq/admin-3/admin-general/general/requester-merge-tool-from-v9-2.html# Still valid for use with 10.0 Build 10016 ? We have a ton of duplicate and redundant requester data to clean up. Thanks in advance!
Remove the Mandatory flag on the Criteria section in Custom Triggers
Hello, i need to remove the Mandatory flag on the Criteria section in Custom Triggers. I found this documentation that says to run a query to remove the flag, but where and how do i do this? See https://help.servicedeskplus.com/configurations/helpdesk/custom-triggers.html and look in the blue highlighted section. Thank you
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