[SOLVED]Requester job title on request view
Hello to all, are there any way to show the requester job title on request view on build 10014? Thanks in advance
Technician performance: Finding the right balance
Zero open requests! IT managers would love for their managerial dashboard to tell them that there are zero open requests remaining at the end of the day. But this preoccupation with zero prevents managers from evaluating technicians fairly, often driving techs to resolve more and more requests quickly. I recently came across a help desk run by a healthcare firm that was able to close 50 requests per day with just 10 technicians. Now compare this with a software firm that has the same number of technicians
Monitor SDWAN devices
Hi everybody, I am evaluation for my customer this solution and I do not find any information about SDWAN monitoring. Is OpManager able to monitor this technology? Regards
technical from ad,or how remake requster into a technical
Hello, tell me how to connect the accounts of technical specialists from AD/LDAP , or how to remake a imported from AD requster into a technical specialist as it was in the manageengine SPD + edition
ADManager Plus Build 6660 ( March 2019 )
ADManager Plus Build 6660 ( March 2019 ) Enhancements: Capability to edit all administrative template settings of a GPO, including the custom template settings. Capability to add an AD object's manager as an approver and/or reviewer in the business workflow. This will enable managers to have complete control over the creation, modification, and deletion of objects they manage. ADManager Plus Team Toll-Free: +1 888-720-9500 Email: support@admanagerplus.com ADManager Plus - Active Directory Management
AD Import brings in Disabled accounts
Can the AD import be changed to where it will not import disabled accounts.
Notification bell not working...
Hello, We have an issue with our notification bell. It does list the changes when clicked on, however it does not light up or display anything indicating that a change has been made. I looked at other articles for this issue and did run the following: select * from globalconfig where category like '%DYNAMICNOTIFICATIONS%' DYNAMICNOTIFICATIONS ISENABLED true To Enable/Disable Technician Space Port :443 NIO:8087 I saw a comment for SDP that there might be a cached extract file somewhere? What
Microsoft LYNC
Hi There used to be an option to configure some Microsoft Office Communicator settings while creating the user account. The version of AD Manager I am running now does not have it anymore. Now, we have upgraded to Microsoft LYNC, and tomorrow morning I will upgrade to AD Manager version build 5013 following with the SP to get Exchange 2010 options, and I was wondering if support for configuring accounts with the settings for Microsoft LYNC is going to be in the future version of the AD Manager
Display description field associated with the Category / Sub-Category / Item in request form
I've very important instructions stored in the description field associated with the Category / Sub-Category / Item. But unfortunately these descriptions are not displayed (except in admin module). I'd like the description field on the request form to be shown to my technicians. Is there anyone who knows how to do that? jM
Critical security updates released for Firefox 66.0.1
Mozilla has released updates to address two critical vulnerabilities in Firefox 66.0.1 and Firefox 66.6.1 ESR (Extended Support Release). These vulnerabilities, that are addressed in CVE-2019-9810 and CVE-2019-9813, come as fixes for incorrect handling of files in IonMonkey (Mozilla's JIT compiler for SpiderMonkey). Vulnerability Manager Plus now supports these critical Mozilla updates. To patch your Mozilla Firefox with these latest critical updates, look for Patch IDs 309305,309306,309307 and 309309.
Edit Custom Views - Combining Operands
I see there is still no way to combine AND/OR operands in a Custom View, as was reported as an issue quite some time ago. I desire to define the following view: ---------- Group (is) "Network Services", "Voice Services" OR Technician (is) "John", "Jane", "Bob" AND Request Status (is not) "Closed" ---------- Once I define my Group condition, select "OR" and add my Technician condition, when I go to add my final Request Status condition and select "AND", the Filter automatically updates itself and
[SOLVED] Views - and/or statements together or linking multiple views - multiple regions setup
Hi all, We have been piloting the Service Desk plus in one region for some time now and we are in a position to expand to other regions as soon as possible. One of the issues I am facing currently is with the views - it is not possible to have a view with mixture of 'and' and 'or' statements as it seems. What I want to achieve is that technicians in other regions see only requests from their region and not others. In addition, I would also like to exclude the closed/resolved tickets from such view
Critical security updates released for Firefox 66.0.1
Mozilla has released updates to address two critical vulnerabilities in Firefox 66.0.1 and Firefox 66.6.1 ESR (Extended Support Release). These vulnerabilities, that are addressed in CVE-2019-9810 and CVE-2019-9813, come as fixes for incorrect handling of files in IonMonkey (Mozilla's JIT compiler for SpiderMonkey). Patch Manager Plus now supports these critical Mozilla updates. To patch your Mozilla Firefox with these latest critical updates, look for Patch IDs 309305,309306,309307 and 309309.
Critical security updates released for Firefox 66.0.1
Mozilla has released updates to address two critical vulnerabilities in Firefox 66.0.1 and Firefox 66.6.1 ESR (Extended Support Release). These vulnerabilities, that are addressed in CVE-2019-9810 and CVE-2019-9813, come as fixes for incorrect handling of files in IonMonkey (Mozilla's JIT compiler for SpiderMonkey). Desktop Central now supports these critical Mozilla updates. To patch your Mozilla Firefox with these latest critical updates, look for Patch IDs 309305,309306,309307 and 309309.
Unable to Update from 9335 to 9400
I was trying to update our Service desk plus and follow all prerequisites below. select Globalconfigid,category,paramvalue from globalconfig where category like 'WoToCIMigration' and parameter like 'IsCompleted'; select Globalconfigid,category,paramvalue from globalconfig where category like 'CONVERSATION_MIGRATION' and parameter like 'IS_CONVERSATION_MIGRATION_COMPLETED'; all param are "true" but still having this error.. Please see attached file..
Possible to prefell service template send-to mailadress?
Hello guys, I've created a service template - upon forwarding the created request - is it possible to prepopulate the mailadresses To: and cc: to send the service request to please? In most cases requests are created, then forwarded to external partners - which are, per service template, usually the same.
Auto Assign an Incident to a Site
Hi, I would like to auto assign an incident to a site, according to the requester's email domain. Is it possible? As an example, incidents from xxxxx@gmail.com should be auto assigned to a pre defined SITE, at the time of creating the ticket.
[Tips & Tricks] High time to snub manual translations
Hello folks, Multi-language support in an application is always a boon. Especially when it is used by users across the globe that speak different languages. Imagine how frustrating it is when you receive an email or anything for that matter and find out that you can’t read it. Being unable to use an application because of a language barrier is just as frustrating. Depending on the nature of your business, having software that functions in multiple languages is a key component to your success. Considering
[SOLVED] sample data
Is there a repository where i can download sample data for on-premise tests?
Patching to a Custom Dynamic Group
We name computers a special way. Anything that ends in "-TC" is a "Thin Client". These machines can be patched and rebooted nightly. So i created a dynamic group matching on "Computer Name" ends with "-TC". I have then two patch policies. One that's "Patch Nightly with Reboot Prompt" and the other "Patch Nightly Force Reboot". All computers are in the first patch policy with dynamic group "Thin Clients" filtered out. I now want to assign the "Thin Clients" group to the second patch policy but cant
Win 10 In place upgrade
Hi all, I would like to use desktop central to manage computers in our esports venue. Right now we only have 21 PC's but we will be upgrading eventually. I would like to be able to "refresh" windows on the machines without losing installed programs etc. Would I be able to use the OS deployment to do the in place upgrade or is that beyond it's limitations. All the computers have the same hardware if that helps with any answers. Cheers for any suggestions or help!
DC and Servicenow integration roles
Hi, We are in progress fo integration Desktop Central and ServiceNow and we want to allow itil users to manage and view all the DC dashboards. I've assigned x_manen_medc.DCIntegrationUser role to the ITIL group but members not able to see dashboards. Also, DC dashboard has several UI pages that also restricted by roles: "Security constraints prevent access to requested page" What roles should use for non-admin users in Desktop Central application? Thanks in advance
Next Release : User Delegation
Dear Users, We are preparing for the next release on User Delegation and below are details : User Delegation Configure backup users to handle requests and approvals of users during their planned leave. Using this feature, you can reassign service and incident requests and configure backup approvers for service, incident, and change requests and purchase orders. Under Setup >> Automation >> Delegation, enable the feature and configure the global settings. Users who mark leave after you enable the
Need Help With Incident Template > Field and Form Rules
Hi I would like to achieve the following. When someone emails manage engine a request is created, Manage Engine will look at the domain in the email address (in this example googlemail.com) then assign a custom field value "Brand" with "Google Mail" I have configured the following in Admin > Incident Template > Field & Form Rules which can be seen in the attachment. This is not working, For some reason "All Requesters" and "All Users" do not appear in the drop down, I believe to make this work
Field and Forms Add Options to MultiSelect Field
Have 175+ items I'd like to add to an "Incident-Additional Field" Instead of adding them one by one. I was planning on using Field and Forms and upon Form load, add in the options. (Imagine typing in and managing these fields with 175+ values manually) According to the help, it says I am well within the range of having up to 25,000 items. Cannot find anything in the rules that state how to load in these values to a variable. Anyone else attempt this before?
Attachment is missing in notification email received when assigning a ticket to Technician
I installed a free version (Stand Edition service desk plus) on premise. When a requester send email with attachment it is receiving in Service desk portal and able to view it. Administrator is assigning that ticket to a technician by logging in to the portal(server where it is installed).The assigned technician is receiving the email notification (in outlook) but without attachment. So every time technician need to login to application to download the attachment when he receives
Mult-valued attributes
Hi, Is it possible to select multiple values. We have created a custom attribute with a multi-valued ldap field (otherTelephone) and we would like to allow users to select multiple constraints values in these field :
PO Module: Allow Technicians to associate assets with a new Vendor
Hello, I'm looking for advice on avoiding duplication of product types in the asset database, which can be caused by technicians creating a PO for a vendor where we have not purchased a particular product from before. We are running SDP v10 (build 10008) and regularly run into the issue described below: 1) A product type (e.g. iPhone 7) is purchased, so this is set up from the relevant vendor and logged on a purchase order. 2) Some time later, a technician wants to purchase the same product from
Importing Devices CSV file
Hey all, I am very new to this and i am in charge of importing a CSV file with about 500 devices that include the basic (name, serial, asset tag, model, user, location) how do i do this? I would like some help as i do not want to mess anything up, I would also like to know if there is anything such as an autoscan? that scans devices everytime a user logins in or every few days. Please any help would be appreciated.
Worklog list additional fields
Can we add Worklog Additional fields to the columns of the Worklog list in a Request?
[SOLVED] How is delay calculated on projects and milestones?
Hello, We are reviewing our projects and trying to get a better idea of how things work. We notice some projects show as delayed. I've added a screenshot to help you see what I'm talking about: I can't seem to find in the database any estimations for this project. I don't see anything that looks like a delay. Can you tell me how the project and milestone delays are calculated and where to find them in the database? Thanks! Joanna
Permissions required
Hi, I have now set up a test user to show our company how this works. I have gone through the enrolment for hte user and registered fine. Whne I try to use teh reset password option I answer the security questions and enter the captur image but when I click reset password it says access denied. The application is running under a service account so does this acconut need to be a domain admin?
active/inactive user reports?
Is there any chance that Desktop Central can provide reports that show network monitoring / alerts or any other data that shows whether a VM user is actively working on their VM?
Delete other domain
hi , I face an issue with Managed domain , every day when the DC scan the system will found new domains and install the agent automatically . we have one domain (KAMC-RD) , the DC found 2-3 Domains ,when I delete the Pc't that install agent on other domain and delete others domain next day will recive same issue , how can we block DC to scan other domain ness to install agen to our domain only and not install the agent to other domain . thank you
Integration of ADSelfService Plus with WhatsApp Gateway
Hello Team. Is there the possibility of connecting ADSelfService Plus with any Gateway WhatsApp service for sending verification codes to users (Multi-Factor Authentication)? Is it contemplated in the next versions of ADSelfService Plus? We currently have some clients that have the WhatsApp Gateway service for sending notifications via WhatsApp; and they ask us if we can send the verification code from the ADSelfService Plus console to the users' cell phones through the WhatsApp Gateway. Regards,
KB4489886 - Not installing Windows 10 1709 March Update
The above update is failing on all test machines. According to Microsoft, this patch has now been superseded by KB4489890. However, this new patch doesn't seem available for download. It's not listed anywhere within the Patch Mgmt. system. Is this still being tested on your end before releasing?
Google Chrome releases stable version 73.0.3683.86
Google Chrome has updated the stable channel to 73.0.3683.86. This version comes with a bevy of features like the built-in dark mode, tab grouping, media key support etc. along with several bug fixes. Patch Manager Plus now supports Google Chrome's latest version 73.0.3683.86 for Windows and Mac. If you're looking to update your Chrome to get your hands on the newest features, just look for Bulletin ID - TU-017 and Patch ID - 309264 (32-bit) and 309265 (64-bit) in Patch Manager Plus.
Google Chrome releases stable version 73.0.3683.86
Google Chrome has updated the stable channel to 73.0.3683.86. This version comes with a bevy of features like the built-in dark mode, tab grouping, media key support etc. along with several bug fixes. Desktop Central now supports Google Chrome's latest version 73.0.3683.86 for Windows and Mac. If you're looking to update your Chrome to get your hands on the newest features, just look for Bulletin ID - TU-017 and Patch ID - 309264 (32-bit) and 309265 (64-bit) in Desktop Central.
IT analytics in 90 seconds: Identify the most profitable service groups using Gross Group Revenue
Focus on the service groups generating higher revenue among your customer accounts using the Gross Group Revenue report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Identify the most profitable service groups using Gross Group Revenue
Focus on the service groups generating higher revenue among your customer accounts using the Gross Group Revenue report in Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial here:
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