Dear Users,

SDP 10021 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Issues Fixed

Request:

SD-77990: Clean up schedule keeps running even though there is no request in the trash.

Others:

SD-78298, SD-78308, SD-77454, SD-77920, SD-78309: Performance issues in catalog templates and API.

Please refer to the below link for the steps to install the patch.

https://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,

Edwin Vasantha Kumar

Servicedesk Plus Team