Important: Static IP Addresses for Mail Communication (Mail Fetching & Mail Sending) specific to US Data Center

Dear Customers,

Customer's who are using their organization's mailbox/server would have configured their firewalls & white listed a set of 15 IP addresses to communicate with the ServiceDesk Plus Cloud application accessed through https://sdpondemand.manageengine.com/ i.e ServiceDesk Plus Cloud served from US data center.

We are planning to minimize the list of IP addresses in the future and that would be valid irrespective of Service Provider.

Also, this will avoid problems in mail fetching & mail sending during ISP being switched between primary and secondary.

For seamless migration, we will be introducing 4 new IP addresses and we request our customers to make the following changes to their firewall configuration by adding the below 4 IP addresses along with the 15 existing ones :

136.143.187.53

8.39.54.54

136.143.186.53

8.40.222.54

We will be removing the older & redundant IP addresses in the near future and we will be making a separate announcement regarding that as well.

We request the customers served from US Data Center i.e ServiceDesk Plus Cloud application accessed through https://sdpondemand.manageengine.com/ to have configured all the 19 (15+4) IP addresses configured in their firewall, till the next announcement on IP white listing for mailbox communication.

We do not expect any major interruption and you should be able to continue using all services during this IP modifications. We will update this forum post once the it is complete. Meanwhile, in case you do experience any issues, please feel free to email us at support-cloud@servicedeskplus.com

Please do get back for any further details or clarifications.

Thanks & Regards,

Saravana Balaji .S

PS : Already white listed IP's for reference :

74.201.84.80

74.201.152.59

74.201.154.214

165.254.168.201

216.52.72.54

165.254.172.54

204.141.32.54

8.40.222.54