I make frequent use of the automatic status change (marking a request as on-hold, set to automatically change to open at future point) as in my environment there's lots of lab equipment and we need to coordinate access to it.

As far as I'm aware the 'Schedule status change' option is only accessible if you 'edit' the ticket and then change the status.

It would be extremely useful if the option also became available if you set a request's status to 'on hold' when replying, as often a conversation will go:

Tech: "When is the equipment free?"

Req: "Tuesday morning next week"

Tech: "I'll have this re-open first thing Tuesday morning".

At the moment, the tech has to send the reply *without changing the status* and then go Edit > Status > On Hold > Schedule Status change.

If the tech sets the status to 'On hold' when they send the reply, they then have to to Edit > Status  and set it back to open, update, then Edit > Status > On Hold again.

If the 'schedule status change' option became available when you selected 'on hold' from the reply status dropdown, I think it'd be a really useful addition!

Many thanks for your consideration!