ADManager Plus app not working anymore
This might have started when I upgraded to 8042, but I can't confirm that. Android ADManager Plus app won't log in, I get a blank "ALERT" pop-up. (using correct password or wrong password) anyone else?
Delegation of Workflows
i want to create some workflows for administrators. Different admins should only see the groups and users in the workflow, which are neccessary for them. In the add to group workflow, there have to be a standard time to revert these group memberships
CMDB Business Service Not Showing in “Connect Service” & Inactive/Deleted IT Services Still Visible
Hi, I’m facing two issues in ServiceDesk Plus CMDB: When I create a Business Service in CMDB and try to link it from Asset (e.g., a server) via Add Relationship → Connect Service, the Business Service does not appear in the list. However, IT Services
Blank page after upgrade
Hi, after upgrade to the latest version 15.1 Build 15150 from 15.1 Build 15130 Can you advice how to resolve it please?
What is the best method to create a safe and secure Gmail backup in 2026?
The best method to create a safe and secure Gmail backup in 2026 is to use a reliable gmail backup tool instead of depending only on manual methods. While options like Google Takeout are available, they can be slow and less flexible for managing large
Device Control Plus: Add View Prohibited Devices to client agent context menu.
Nice if, on the client agent, we could right click the agent and select: View Prohibited Devices There are options to View Prohibited Software and other selections, but View Prohibited Devices would make it easy to see on the client that Endpoint Central
Restrict reopening cancelled requests
In general, restricting end users (requesters) from reopening cancelled requests is considered a best practice. Since a cancelled request represents one that was intentionally cancelled or terminated and allowing it to be reopened can impact workflow
Upgrading
We are looking to upgrade from version 12.5.7 to version 13.0.2.7 and would like to know if it is a straight upgrade or should it be stepped to an in-between version first?
HP Warranty API
Good morning, I recently setup the HP Warranty API to pull HP fleet warranty information into Endpoint Central. My question, is it possible to trigger our Endpoint Central instance to pull information for all our devices or must we manually click "scan
[Blog] Building always-on healthcare IT operations with AI-powered analytics
Hi there, Ensuring continuous and reliable digital care delivery requires more than static and reactive monitoring. Healthcare ITOps teams need to anticipate disruptions and accelerate incident response. Out latest blog shows how AI-powered analytics
Extract reportees of a manager
Hi team, can we get the reportees list of an manager who is working under him. we would like to achieve through admanager plus api. any help appreciated.
Build 8402 causing CPU spikes
Hi Community /Support Team, we are experiencing a persistent issue where the Zulu Platform x64 Architecture process is consuming 100% CPU on our Windows Server and broke SSO with Okta Following an update to Build 8042. The java.exe process spikes to 100%
Need to add an user to an AD security group using API which have multiple domains.
Hi Team, can some one please help me how to add an user to a security group via API(version 2) . we have 2 domains in our admanager plus . we need to provide both domains in the request as we are not sure the group is in which domain . please help if
Upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Workflow Assist Enhancements in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Workflow Assist is now available in all editions.
Patch Release: Google Chrome 150.0.7871.46/47 for Windows
Google has released Chrome version 150.0.7871.46/47 for Windows. This release includes critical security improvements across numerous Chrome and Chromium components, including Extensions, GPU, Browser, Blink, ANGLE, Skia, WebUSB, Safe Browsing, Network,
Patch Release: Google Chrome 150.0.7871.46/47 for Windows
Google has released Chrome version 150.0.7871.46/47 for Windows. This release includes critical security improvements across numerous Chrome and Chromium components, including Extensions, GPU, Browser, Blink, ANGLE, Skia, WebUSB, Safe Browsing, Network,
Patch Release: Google Chrome 150.0.7871.46/47 for Windows
Google has released Chrome version 150.0.7871.46/47 for Windows. This release includes critical security improvements across numerous Chrome and Chromium components, including Extensions, GPU, Browser, Blink, ANGLE, Skia, WebUSB, Safe Browsing, Network,
Old AD entries won't be deleted by the sync
Hi people, when i manually add a computer from Agent -> Computers -> Add Computer i keep on seeing very old AD entries, of computers deleted by lot of time (and not in AD bin). Seems that the daily sync can add objects but do not remove objects no longer
Hit the Slopes! A Guide to Experiencing Snow Rider 3D
Ever dreamt of carving through snowy peaks at breakneck speeds, narrowly avoiding obstacles, and feeling the exhilaration of a perfect run? While a real-life ski trip might not always be on the cards, the digital world offers a fantastic alternative:
Free webinar: 24+ hr/week of firefighting vs. 2 hours of strategy - How to prevent the dreaded DBA burnout
Are your DBAs spending more time troubleshooting database issues than driving improvements? You're not alone. More often than not, IT teams find themselves trapped in a cycle of troubleshooting performance issues, responding to incidents, managing unexpected
Clarification on Managing 80,000–100,000 Endpoints and Hierarchical Distribution Server Setup
Hello everyone, We are planning to migrate our infrastructure to ManageEngine Endpoint Central with the goal of implementing a Unified Endpoint Management (UEM) solution for our entire organization. Our environment includes approximately 80,000–100,000
"Scanning For Virus" on Package Creation stuck on 25%
I'm trying to create a software package for deployment for our Sentinel One EDR Agent and when I upload the installer, the "Scanning for Virus" is stuck on 25%.
COMPLETE_V3_JSON_FILE encoding powershell
Hi, I'm developing a Custom Menu option that sends request data to another application using Powershell. I'm wondering what encoding I should use when getting the content of the COMPLETE_V3_JSON_FILE-file. I have tried multiple options available in the
How do we create a report for Service Template > Resource Info tab > checkbox selections
Is it possible to create a report in ManageEngine ServiceDesk Plus Cloud that can filter and/or find the contents of a Resource item checkboxes. For example: We have a New Hire Service Template. In the second section that is called Resource Info, we have
Additional Resource Info Question Field
Hi It will really be useful to my organization and will save a lot of time if we can have a pick list field like below: in the Resource Info module under add a Resource sometimes we will create a Resource Question that requires a long simple list and
Purchase Order Report
Good day, our company uses service desk plus. One of my colleagues wants to have a report on purchase orders for the past financial year. There is a Purchase order report template, but it does not show all required fields. I do not know the database structure,
Problem with new SSL certificates
With the intermediate changes with GoDaddy's SSL certificates, once the new certificate is uploaded it only works if the intermediate is installed on the device trying to access it. That is obviously not feesable. I really need some assistance, this is
Intune Intergration
Why ist in our Third Party Tools no Intuen Integration available? We are using
Solutions
Why is it that the majority of the questions that are asked here are referred out to support with no resolution posted here? Isn't the object of this community to assist in quick fixes and ideas so that we don't have to wait on support to help us, and
[Attention] In-product chat is moving to newer builds of Mobile Device Manager Plus
At ManageEngine, we're constantly refining the way you interact with us. And in-product chat is the fastest way to do it, without leaving the console. 9 out of 10 customers already work this way. So we have redesigned the in-product chat experience around
[White paper] Agentic AI in ITOps: Closing the gap between alerts and action
AI is rapidly becoming central to modern IT operations. While AI has improved how teams detect, analyze, and prioritize incidents, turning those insights into action still requires significant manual effort. For most teams, closing the gap between alerts
Create Service Request as they arrive via email
Is it possible to automatically convert incidents in Service Requests as they arrive, i.e by the use of business rules. Incidents can be converted to a Service Request within the call by using the actions. But if they could be converted as they arrive
Error Setting up Microsoft Graph for Incoming Mail
I have created the app registration for Service Desk following the directions on this link https://help.servicedeskplus.com/configure-azure-as-authentication-server When trying to click save on the incoming mail settings I keep getting error of One of
Strange Install Behavior
I am installing the latest version of servicedesk pro onto a brand new Windows 2025 Datacenter server (GUI) with the intent of migrating the old server to the new one. It installed without issue, and I allowed the setup program to start the ServiceDesk.
Deployments will not reboot after deploying
I've been having a problem with deployments for at least the last 3 months, and it's starting to really bug me. Deployments WILL NOT under any circumstances initiate a reboot when complete, this product has become next to useless since I have to closely
Feature Request: Automated Certificate Management Environment support
Hello, With the announcement of dramatically shorter certificate life cycles in the very near future, Will Endpoint central support ACME ( Automated Certificate Management Environment) for change out the server certificate at some point before certificates
Announcement: 'ME MDM' app renamed to 'Self Service'
Hello everyone. We are renaming the Mobile Device Manager Plus agent app from 'ME MDM' to 'Self Service'. The app will be automatically updated with a new name and logo on all user devices. The rollout will begin on August 15, 2026. The rollout will be
Use MEDC Cloud Sorage Space instead of Distribution Server to install Windows Updates
Internet connection is blocked on our Windows Server. Only ME Agent can connect to Endpoint Central. It would be great if the Cloud Storage Space could be used to installing Microsoft Updates. (Updates Download to Cloud Storage Space, then installing
Software license allocation limits
Hi, Team, We have a customer who is having an issue when trying to allocate software licenses. The licenses are from CAL type, and they have 700 licenses to allocate. It happens that they can only allocate up to 500 licenses. It seems to be some limitation.
Turn cloud findings into clear, actionable priorities
Hello! Cloud environments generate a constant stream of issues. Idle resources drive up costs, misconfigurations introduce security risks, and availability gaps go unnoticed until they impact users. The challenge is not the lack of data, but knowing what
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