OS Deployer post deployment repeats
Hi, when OS installs successfully on a PC and post deployment windows opens, it changes pc name, workgroup name and restarts. After windows boots, the post deployment windows appears again and does the same things over and over and restarts windows until
Milestone Marker : The application performance monitoring bookmark you never knew you needed!
Imagine this: your team rolls out a new update to your customer-facing web application. Everything seems fine at first with no errors and downtime; but users soon start reporting slower load times. You need clarity on whether the recent deployment caused
How to Allow Requestor to select/change Site when he or she is submitting Incident/Service Request Form
Dear Community, I am currently Evaluating Manage Engine Service Desk Plus. I have already created Business Rule which will assign Ticket to a certain Technician based on a certain Site. The thing is that I want to allow users to be able to select their
ADSelfService Plus 6519 enhances security with important issue fixes!
Hello Everyone, ADSelfService Plus' latest build, 6519, has been released with the following updates: Issue fixes A critical security vulnerability (CVE-2025-11250) has been identified and resolved. An issue where enrollment for Duo Authenticator through
Business Rules vs Triggers: What is the difference?
Hi all, I have a cascading set of Business Rules that re-assign a service request to different teams, based on input of data in custom additional fields (meant for each different team). I can see that Business Rules and Triggers look almost identical,
Best Tool Stack in 2025 for Ecommerce Technical SEO (Crawlers, Log Analysis, Performance Tools)?
Hi everyone, I’m reviewing my current setup for ecommerce technical SEO and curious what tool combinations are working best for others in 2025. With massive catalogs, crawl-depth challenges, and Core Web Vitals tracking, keeping things efficient isn’t
Enabling Self-Service Login for all users
Morning, I am just wondering if there is a way to enable self-service login for all users that are requestors in ServiceDesk plus, i would like this to be done automatically for all current and future requestors. Currently we are manually having to go
Any way to remove description text on a 'click in' event?
Hi Can't seem to be able to make this work. Maybe there is a way? We would like to have the verbiage you see below in the description box, when the form loads and the requester scrolls down the form. Like this : I know we can add it here (red arrow) but
Unmerge - Feature Request
Hi Every now and then I have a technician merge a request they should not have. This is really deadly as once someone merges two requests the secondary request is gone - forever. No way to get it in SDP, no way to get it from Exchange . It's just gone.
Issue with Naming Sequence Overwriting in ManageEngine
Dear Team Kindly need your usual support in resolving an We have an issue related to overwriting when we add a new Linux server to our ManageEngine asset. For example, we have list of servers devices : when we add a server to ManageEngine, it automatically
Will DesktopCentral supports ACME/Let's Encrypt?
Hi there! Do you have a plan to support Let's Encrypt certificate (through automatic renew) for DesktopCentral? Thanks Sylvain
Expanded Exploit Coverage for CVEs
Previously, CVE information was fetched from a limited number of sources, which caused many detected CVEs in the product to have their exploit status marked as Not Available. We have now expanded our data coverage by integrating several additional sources.
Expanded Exploit Coverage for CVEs
Previously, CVE information was fetched from a limited number of sources, which caused many detected CVEs in the product to have their exploit status marked as Not Available. We have now expanded our data coverage by integrating several additional sources.
Endpoint Central delivered 442% ROI according to Forrester Total Economic Impact study
We are excited to share that we recently commissioned a Forrester Total Economic Impact™ (TEI) study to evaluate the potential benefits that organizations can achieve using Endpoint Central. The study found that interviewed organizations using Endpoint
Endpoint Central delivered 442% ROI according to Forrester Total Economic Impact study
We are excited to share that we recently commissioned a Forrester Total Economic Impact™ (TEI) study to evaluate the potential benefits that organizations can achieve using Endpoint Central. The study found that interviewed organizations using Endpoint
New Integration: See how Log360 Security Intelligence Elevates Your ServiceDesk Plus Workflows
Often, the first sign of a security event hits the IT help desk—but without full context. This integration provides the missing link, synchronizing real-time SIEM security intelligence directly into your ITSM workflows. Join us for an exclusive session
New Integration: See how Log360 Security Intelligence Elevates Your ServiceDesk Plus Workflows
Often, the first sign of a security event hits the IT help desk—but without full context. This integration provides the missing link, synchronizing real-time SIEM security intelligence directly into your ITSM workflows. Join us for an exclusive session
Outgoing mail reauthentication required periodically
Dear ManageEngine Support Team, We have recently experienced an issue where email replies in tickets suddenly stopped. Upon investigation, we found that the ServiceDesk mail account required reauthentication. Could you please clarify: What is the maximum
SharePoint Manager Plus build 4507 is here!
Hello everybody! We're excited to announce the release of SharePoint Manager Plus' latest build–4507, with enhancements and fixes to improve your experience. Enhancements SharePoint Manager Plus now supports WinRM over HTTPS for on-premises SharePoint
Force Unique Change Role Assignments
Is it possible to validate if the same individual is configured in specific change roles? Use Case: In our environment, leadership wants two unique individuals to deploy and validate a change request. So, the same Change Deployer (i.e.: engineer) should
OAUTH Scope for Announcements
What is the scope to specify for creating an Announcement when generating the API access token? There is nothing listed specifically for Announcements in the API guide (OAuth 2.0 - REST API - User Guide), and trying both General and Setup yields a 401
Upcoming enhancements in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in ServiceDesk Plus Cloud.Below is a brief run-through of the same. ServiceDesk Plus Cloud Onboarding Experience Revamping ServiceDesk Plus Cloud onboarding for a faster, smoother, and more
Upcoming change in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application
Feature Request
Would it be possible to add a new field like the Description field which gives you the options to edit text etc.... for all modules
Keep Drive D in OS Deployer
I have installed os deployer trial. I created an image from windows 11 24h2 ltsc. I have created drive C which windows installed on it and drive D. i created a deployment template for this image, but for computers which has drive D and has information
Creating a Duplicate Request Automatically
Dear All, Is it possible to Create a Duplicate request automatically if a specific option is selected from a drop-down list which also gets assigned to a different support group member? Regards, Wajahath Farooq
Track Technician and Requester Replies for ticket life cycle - possible?
Hi All - In addition to First Response SLA, my firm also wants to track Technician replies during the ticket life cycle to confirm if each reply abides by the SLA as well. Is there a way in MSSQL to track that detail? Does the SDP database capture incremental
How to download all Attachments for a single site?
Hello - Is there a way to download all attachments by Request ID? We have a client that is departing need to provide them all ticket detail, including attachments, as part of offboarding. Thank you.
How to Mandate "SLA Violation Reason" Field before closing the ticket? We don't want to use request closure option as it becomes mandatory for all tickets.
How to Mandate "SLA Violation Reason" Field before closing the ticket? We don't want to use request closure option as it becomes mandatory for all tickets.
Patch Tuesday Updates: November 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42869 - 2025-11 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5068908) (ESU) 42870 - 2025-11 Security
Patch Tuesday Updates: November 2025
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 42869 - 2025-11 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB5068908) (ESU) 42870 - 2025-11 Security
Increased RAM on the server under the PostgresSQL database
We increased the amount of RAM on the SDP server to 20 GB, before that it was 16, which needs to be done in PostgresSQL so that the database does not go crazy. Mail messages from SDP have started to be duplicated. The approval of the application status
Application Control - Reports
Should all attempts by user's to open a blacklisted app be logging to Reports - Blocklisted Application Access or Blocklisted Store Application Access? I blocked Quick Assist, its blocking whenever we attempt to open it, but nothing shows up in either
Will the removal of Oracle Java from servers cause any issues with your programs.
In an environment where we are running Endpoint Central, ServiceDesk plus, OpManager and Event Log Analyzer on different servers, Java had been installed on the servers prior to the installation of your software. Will it affect your software if the stand-alone
ServiceDesk Plus Cloud - Slowness in EU DC
Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priority
How to add email forward for a every reply request
I would like to add an email address automatically for each reply. Is this possible? SDP ver 14.6 Build 14600
On Behalf of doesn't show distinction between users with the same name
SDP 15140 Which one of these is the correct user? I'm unable to tell unless I try them both. It's even worse for more common names Hoovering over the names doesn't show their e-mail or departments. At least their departments should be listed here for
Unlocking Los Puggies: How to Get or Buy Them in Steal a Brainrot
If you’ve spent any time in Steal a Brainrot, you’ve probably seen players showing off their Los Puggies and wondered how they managed to get them. Whether you’re chasing achievements, rare cosmetics, or simply want to complete your collection, knowing
RecoveryManager Plus rolls out build 6311 with SIEM integration for log forwarding.
We are glad to release the latest version of RecoveryManager Plus, build 6311. Feature: SIEM integration: RecoveryManager Plus now enables administrators to integrate with syslog servers to forward audit logs of all backup, recovery, and configuration
Announcements start at the bottom.
When viewing Announcements from a configured banner, the Announcement displays content from the bottom instead of from the top. User have to scroll to the top of the Announcement to begin reading. This may be due to the length of the announcement but
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