Timesheet Feature
Need true timesheet feature for technicians to track and manage their time for their full workday. Leverage the Worklog entries that pre-populate the timesheet for the day worked. Allow technicians the ability to make direct entries on the timesheet that
Changing instance name?
Does changing the name of an Instance do anything other than change the display name of the Instance? Thanks in advance.
Critical Vulnerabilities detected on Oracle Java and Azul Zulu
Multiple vulnerabilities have been identified in both Oracle Java and Azul Zulu distributions across various JDK and JRE versions. These flaws could allow attackers to execute arbitrary code, escalate privileges, or cause denial-of-service conditions.
Critical Vulnerabilities detected on Oracle Java and Azul Zulu
Multiple vulnerabilities have been identified in both Oracle Java and Azul Zulu distributions across various JDK and JRE versions. These flaws could allow attackers to execute arbitrary code, escalate privileges, or cause denial-of-service conditions.
Critical Vulnerabilities detected on Oracle Java and Azul Zulu
Multiple vulnerabilities have been identified in both Oracle Java and Azul Zulu distributions across various JDK and JRE versions. These flaws could allow attackers to execute arbitrary code, escalate privileges, or cause denial-of-service conditions.
CVE-2026-5525 – Notepad++ Stack-Based Buffer Overflow (DoS) Zero-day Vulnerability
A stack-based buffer overflow zero-day vulnerability has been identified in Notepad++ v8.9.3, specifically within the file drop handler component. The following are the vulnerability details: CVE ID: CVE-2026-5525 Affected Version: Notepad++ 8.9.3 Component:
CVE-2026-5525 – Notepad++ Stack-Based Buffer Overflow (DoS) Zero-day Vulnerability
A stack-based buffer overflow zero-day vulnerability has been identified in Notepad++ v8.9.3, specifically within the file drop handler component. The following are the vulnerability details: CVE ID: CVE-2026-5525 Affected Version: Notepad++ 8.9.3 Component:
Help producing a report
Hi, I need help producing a report similar to the dashboard widget "Request Summary". The report need to show amount of incoming and resolved requests for a specific support group , and any requests with expired SLA. Preferrably with a similar graph
Best Email Backup Wizard in 2026
When I was searching for a reliable email backup solution, I came across SysTools Email Backup Wizard, and it genuinely felt like the best option available in 2026. What impressed me first was how easily it lets me back up emails from popular services
Join us at ManageEngine UserConf South East Asia 2026 | July 7–8
If strengthening your IT observability is a top priority this year, this invitation is for you. We are excited to announce that the ManageEngine User Conference is arriving in Jakarta on July 7 and 8, 2026, at The Ritz-Carlton Jakarta, Pacific Place,
Now Available: Veeam Enterprise Manager Monitoring in Applications Manager
Backup issues rarely give warnings, but their consequences can be immediate. Missed backups, slow executions, or unnoticed failures can put critical data at risk when recovery matters most. That’s why we’re excited to introduce Veeam Enterprise Manager
[Webinar]Agentic AI and the future of AIOps: Achieving operational resilience for agent-accelerated application delivery
Hi there! Is your observability strategy keeping pace with the speed of AI-driven application delivery? If not, you're not alone. As Agentic AI rapidly accelerates release cycles, enterprises are facing a surge in system complexity that traditional, siloed
settings wizard error enrollment android tab qr
"I'm having trouble adding a Lenovo Tab device. It seems to enroll correctly, but I can't get past the Google Play Services screen. It keeps throwing a 'Settings Wizard' (Setup Wizard) error. I have set up many devices before and never encountered this
[ForYourInformation -60] Special Operational Hours
Several enhancements were included for Operational hours in build 15200. In addition to these, a long sought feature "Special Operational Hours" was also introduced designed to handle planned periods of reduced team capacity without distorting SLA performance.
Browser DLP - Block Pasting data to Generative AI websites.
I was hoping to find a feature similar to what LayerX uses, where you can block users from pasting data into their browsers, based on the website. I understand that we can implement a blocklist to prevent the usage of these sites, but ChatGPT and others
Has anyone been stuck at trying to update their Desktop Central to 10.1.2119.5?
The update manager window has been running at 80% saying it is "Post invocation in progress" for the past 3 hours. Anyone experienced this issue as well? Reason to upgrade is because we also have ServiceDesk plus upgraded and it suddenly said that it
Mac configurations Not applying and Question about Agent Troubleshooter Output
Hello, I have been having difficulty sending configurations consistently to my endpoints and in particular sending dock configurations to Macs. I have opened up a ticket but I wanted to upload the results of the troubleshooter to ask if we need to add
Client not communicating with server
We have a laptop where the client is not communicating with server. We tried to do an uninstall, reinstall of the client, but it can't verify the OTP number to do the uninstall. We tried doing it from the server side, but it just errors out. There is
Query results not complete
Hi, This query (once received from you) gives results till 2022. Newer requests are not displayed. Can you provide me a new working one? Thank you SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department",wo.TITLE "Subject",ti.FIRST_NAME
Enabled access logs - now I cant delete it.
Hi I made the mistake of enabled the access logs in 'Advanced Settings': Now I have this new workspace (renamed to Del Logs) that I cannot delete: There has got to be a way to delete this unwanted workspace item so all my users dont see it. I just want
Turn CAPTCHA off
Hello, How do we disable the CAPTCHA mechanism that is triggered when someone has too many failed logons? We are using Active Directory authentication; after two failed logons to PMP their account is getting locked anyway (since PMP authenticates twice every time anyway.) The CAPTCHA isn't necessary or appropriate for a user base of our size, and there's nothing in our Information Security Policy that mandates this. Thank you, - Steve
[Webinar]Agentic AI and the future of AIOps: Achieving operational resilience for agent-accelerated application delivery
Hi there! As Agentic AI rapidly accelerates release cycles, enterprises are facing a surge in system complexity that traditional, siloed monitoring simply wasn't built to handle. The result? Overwhelming alert volumes, eroded signal quality, and operational
Allow checklists to associate to a task type
We have a use case that it would be amazing to be able to associate a checklist with a task type. IE: Task to setup a new employee's computer, where the checklist supports the task and be completed before the task can get marked resolved/closed.
Building Flexible Access Control for Collaborative Ticket Management
Use Case: Cross-Scope Ticket Access for Non-Technician Users (Requesters). A user requires visibility and controlled access to tickets that fall outside his access scope in ServiceDesk Plus. Scenario: An HR user (non-technician) needs the ability to access
Jira Widget doesn't show Jira projects
Hi, Team, When trying to configure the Jira Widget on SDP, after following the steps mentioned on JIRA Custom Widget, we defined the custom service and the connection with the correct name and token. Although the connection has a green icon, which suggests
message has lines too long for transport
When sending certain reports(I've recreated it with Inline HTML report) we get "message has lines too long for transport" from the SMTP this seems to be an issue where the e-mail client (Servicedesk Plus) doesn't wrap long lines. Could you check to wrap
Get clear visibility into cost per unit across your cloud
Hi there, Most teams track cloud spend at a total level. But that rarely explains what is actually driving the cost. When costs increase, it is hard to tell if it is due to higher usage, inefficient resource choices, or pricing differences across regions.
Heavy Disk Usage with EventLog Analyzer and Elasticsearch
We're trying attempting to optimizing our diskspace usage on our Server that we've installed the EventLog Analyzer app on. We would like to know if there's any way for us to shrink the indices per Elasticesearch and as well as the Archive.
Best MBOX to Email Import Wizard in 2026
I was looking for a variable option to import MBOX files into an email account. I came across many free solutions like using Thunderbird with Import/Export NG tools for Windows devices or you can also use Apple Mail client for Mac devices. The process
gMSA Account for ADAuditPlus AD Auditing?
I don't see specific mention of group managed service accounts being supported here https://www.manageengine.com/products/active-directory-audit/help/quickstart/privileges-required-for-ad-windows-server-workstation-audit.html are they please?
How to change Support group from Active to Inactive?
HI Support team, is it possible to change Support group from Active status to Inactive? There is a view option but I am not able to change status from active to inactive.
Monitoring Veeam Backup jobs with SNMP
Hello everyone, First of all, thanks to this community for providing such great support :) My question is simple: a few days ago, we deployed a new server with OpManager Professional Edition (still in trial mode), and we want to monitor the SNMP results
[Free e-book] The enterprise supply chain playbook: From reactive operations to AI-powered intelligence
Hi there, In today’s complex enterprise supply chain landscape, siloed systems and guesswork are no longer enough. Success relies entirely on bridging the gaps between logistics, procurement, inventory, and finance, and AI-powered analytics paves the
Join the joint Veeam + Log360 webinar on improving backup security oversight
We’re excited to invite the community to a special co-hosted webinar with Veeam that expands the security visibility of ManageEngine Log360 directly into your backup environment. Webinar Title Strengthening Cyber Resilience: Enhanced Threat Visibility
Google patches multiple critical and high severity vulnerabilities in Chrome 147.0.7727.101/102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.101/102 for Windows and Mac, and 147.0.7727.101 for Linux. This update comes with 31 security fixes, including multiple Critical severity vulnerabilities. The details of the critical
Google patches multiple critical and high severity vulnerabilities in Chrome 147.0.7727.101/102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.101/102 for Windows and Mac, and 147.0.7727.101 for Linux. This update comes with 31 security fixes, including multiple Critical severity vulnerabilities. The details of the critical
Google patches multiple critical and high severity vulnerabilities in Chrome 147.0.7727.101/102 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.101/102 for Windows and Mac, and 147.0.7727.101 for Linux. This update comes with 31 security fixes, including multiple Critical severity vulnerabilities. The details of the critical
Machine MFA Prompts
Hi, Would it be possible to skip the first couple of windows that appear when using MFA at Windows login? For example, at the moment the user enters their normal Windows password and then prompt saying they need to use a security key, they click continue
Disappearing tickets
Has anyone noticed older tickets disappearing from SD+ cloud? I had a tech looking for some older tickets and discovered several that were about 1 year old are missing. We know they existed because we still have the emails that were generated but can't
Assign user automatically to the right site
Hello Community, Ive got a simple question, but somehow I cant find a good solution. We use the Google Workspace Integration to add the user into the Zoho Directory. But how we can manage to add automatically a Site to the users? Im sure there must be
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