[New Release] ADManager Plus' latest build 8031 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8031. Issues fixed Fixed an issue where only the prefix was being updated for the Logon name field in Active Directory when the Azure Active Directory
Scripts not working after upgrading to 8030
After upgrading to version 8030 our scirpts to create users are not creating exchange mailboxes. Also our user disable scirpts are failing to do anything.
I messed up the SSL config
I was rushing through the hardening after we had to re-install AD Manage Plus and I disabled HTTP and enabled HTTPS. I can no longer load the page. What file do I need to touch to quickly undo this change?
our user creation and modification templates have lost their 365 tab
We recently updated to 8030 and now all our templates are missing the 365 tab where we can assign licenses and azure group membership. When I check the Microsoft 365 tab from the main menu, I get the notice that I need to "click here to configure". When
Sync user to other domain orchistration
I see ADManager includes an Orchestration template function to Sync user to other domain. I am interested in Syncing user attributes from One PROD domain to another DEV domain to keep the user base the same. I see the configuration of this function to
ADManager Server Version Rollback with Snapshot
Has anyone ever rolled back to a previous version of ADM with a (Nutanix in my case) server snapshot before? safe?
Post Messages in Microsoft Teams(WorkFlows) chat using Webhooks
I am currently using ADManager Plus (Build 8033) and trying to configure a Webhook template to send notifications to an MS Teams channel via Teams Workflow(Power Automate Workflows). The Problem: I have a valid Power Automate URL that includes several
Disable 'Added via references header.'
Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want that
ZohoBooks and SDP MSP sync issues
Hi, For some reason the worklogs sync quit working with Zoho books. I have already re-created the SelfClient and updated all the required fields in the other integration section. I have also restarted the application, however the worklogs are not syncing
Asset Audit (Technician-Conducted Audit and User Self-Audit) in ServiceDesk Plus OnPremise
Hello Team ServiceDesk Plus OnPremise, SDP Cloud includes a feature called Asset Audit that enables audit windows to verify the existence of asset information: Technician-Conducted Audit and User Self-Audit. This is the official information from SDP Cloud:
Endpoint Central sending a lot of Date !
Hi, We are experiencing an issue with ManageEngine Endpoint Central in our environment. Endpoint Central is connected to several Distribution Servers (DS), with bandwidth throttling configured at 16 Kbps. However, every morning when client computers are
Can I have a read only account for credential
Greetings. I would like to know, if I can have a user with minimum privilege to query AD objects? For security reasons, I definitely won't want to explicitly add an account with high privilege such as domain admin, in the domain credential tab. Any assistance
SDP Cloud - Why no 'User' concept?
Unless ive missed it, there seems to be no easy way to find a users assets? Yes, you can open a previous ticket - and then link to assets. but thats a rather long way around. (As is the reporting) Is there no view where the user is core (central) - and
Report on multi-lookup custom fields
Greetings, I have noticed there is no possible way to report on custom field types "Multi-Lookup". I have common use cases for end users raising tickets with CMDB lookup fields for "Applications" for example. This data is important and crucial for reporting
Upgrade to 11.4.2528.23 caused most remote laptops to go offline
We upgraded to on-prem Endpoint Central Enterprise Edition to Version11.4.2528.23 last week. Now most of out external laptops are now offline. Which URL should we be using for updates? I notice dramatical different versions and Readme's https://www.manageengine.com/products/desktop-central/service-packs.html
Upcoming DR drill in IN on 14th Dec 2025 and 21st Dec 2025
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho IN(India) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently.
Convert Change Request to Project
We would like the ability to convert a Change Request to a Project. Often items are submitted into change management but are part of a project. It would be easier to convert the submitted change to a project vs copying all the information from the change
Organisation Roles question.
Is there a way to assign organisation roles as CI owners in the CMDB rather than named individual users? Thanks
Change Template
Would like the ability to add task templates to specific stages in a Change. We are on SDPlus on prem.
Suggestions for Efficient Smart PC Workflows in IT Operations
Hello Community Members, I’ve been reading through several discussions on PitStop ManageEngine that focus on endpoint stability, automation, and improving everyday IT operations. The shared experiences around reducing manual effort and improving system
Is there a report that lists Requesters that don't have a ticket?
I need to delete superflous requesters in SDP. We've already cleared out those that didn't have a Domain associated (except for a few manual accounts) and now we wan to remove the others that doesn't have a request attached to them. So is there a report
Requests "Last Updated Time" is not updated when replies are received via emails - only on direct request update.
Dear ServiceDesk Team, As an admin, I'm sorting out tickets based on "Last Updated time" in descending order to follow up and see what are the latest responses and if there is something I should do from my side. A user sent me a reminder for a specific request to my own email when he noticed I didn't take an action on a specific ticket where he updated it by sending an email to the helpdesk email a couple of days earlier. I went and checked and found that the request contains his reply which was
Migrating from iiNet Webmail to Gmail
Migrating from iiNet Webmail to Gmail enables businesses and individuals to modernize communication, improve email reliability, and access advanced collaboration tools. Gmail provides a streamlined interface, powerful search capabilities, and cloud-based
ACTIVATION LOCK BYPASS CODE
Hi. Where to find the bypass code on ME MDM, if activation lock in iOS is turned ON
License issue promoting user to technician
Hi, We're using ServiceDesk Plus Cloud Standard Free Edition and I'm having issue trying to promote users to technician. My current plan ID is "FP2006522636074" and I can see that it's limited to 10 technician? maybe it's 5 for the free edition, but anyway
Workflow is discarded after Editor edits Request
I am trying to set up a Workflow for a New Starter. The Request begins in the "On Hold" status, because an Editor was added to it. Once the Editor saves changes, the status is changed to "Open", automatically, irrespective of the Workflow. The Workflow
AD import issue for Department
As we are trying to set up our configuration and import all fields from AD, the department is pulling it Department + Site. Is there a way to restrict and only pull the department from that field? We already have site pulling in separately. This gets
Superseding patches with different criticality
I have just noticed something around the regular MS office updates. The patches are generally cumulative so supersede each other. The December patch 43108 was rated critical - so I had lots of highly vulnerable devices. Today patch 43165 was released,
Using Custom User Group with Self Service Portal
Hi. I am unable install packages using the Self Service Portal when using User Groups. The packages install without problems when using Computer Groups but fail with User Groups. I have tried selecting install as System User, Target User....I even create
Updated to latest 15150, issue with search bar
We have updated from 13009 to the latest version 15150. Our technicians have a need to search for multiple tickets at a time. They used to do this in the search bar at the very top and it would work like in the screenshots. However now it seems to be
SDP MSP and ZohoBooks Worklogs not working again
Hi, For some reason the worklogs sync quit working with Zoho books. I have already re-created the SelfClient and updated all the required fields in the other integration section. I have also restarted the application, however the worklogs are not syncing
disaster recovery
Hi, I'm making a disaster recovery manual for my organization. But I'm struggling, I need to document a clean slate recovery for PasswordManager Pro. I can restore a backup file and key (of course) but to get PasswordManager Pro running again I need the
Recommended update: ADSelfService Plus build 6521 includes key security fixes
Hello, ADSelfService Plus' latest build, 6521, has been released with the following issue fixes: Issue fixes An issue which caused ADSelfService Plus portal logins to be slow during periods of high request load has been fixed. An issue in which endpoint
Is there a way to follow up on what reply templates are being used?
We have close to three hundred now and I would like to know which of them are actually being used or not. Is there a report I can run or do I have to ask the entire organisation?
AD Import structure
We are working to set up ServiceDesk Plus (on-prem). We have successfully been able to do an import. We have site pulling in the site attribute. However, department is pulling in department + site. Any way to only restrict this and just pull department
Filter option
Hello. I have a couple of filters for my requests. I have one for "Tickets open Today" and one for "Tickets Resolved/Closed" today. Each morning, I go to these filters and adjust the date to that date. Maybe there is a way to do this, and I don't know
Auto Response on a reply to a closed ticket
Hi, Is it possible for SDP to autorespond to any Requesters who respond to a closed ticket saying something along the lines of "This ticket has already been closed. Your response will not be monitored. Please open a new ticket for assistance" Regards,
Filter Requesters by domain
Is it possible to filter the REQUESTER field by a domain? Use Case: We want to scope which users are found when staff/techs search for a REQUESTER. Our directory includes internal and external customers/emails so it's a way for us to simplify ticket creation
Safely Migrating Historical Encrypted Outlook Email Threads into SDP requests
Note: This post was generated with AI assistance based on a lengthy, real-world Outlook → ServiceDesk Plus migration script. The goal is to share the underlying design and lessons learned in a concise, reusable way. We recently needed to migrate a large
Is this Possible to Backup Yahoo Emails Without Attachments?
I’ve been using Yahoo Mail for years, and I have thousands of emails, many with large attachments. I want to create a backup of all my emails, but I don’t need the attachments—just the text and metadata. I’m hoping to save storage space and make the backup
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