Integration ServiceDesk Plus Cloud with Microsoft Power BI
Hello Support, Can ServiceDesk Plus Cloud integrate with Microsoft Power BI to obtain statistical data? Do you have a procedure for this integration? Regards, Rafael Vega.
Possible to create a hyperlink to a file on local network, in description, resolution or notes?
Hi, Currently testing the latest version of SDP, but just wondered whether its possible to add hyperlinks to files on the local network, in the description, resolution, or notes fields of Requests? Eg, in Outlook, I can add hyperlinks to files on local network drives, and when I click on them, the file opens in it's native application. These hyperlinks are typically in the form of - file:///\\fileserver\share\folder1\worddocument.docx Thanks, Rich
OSD replication to remote office stuck on "Yet to start image replication"
Hi, I am having issues when replicating images to a particular remote office. In the example, I have 2 remote offices, I have a W10 image and a W11 image both captured and stored in the local office image repository. When replicating either of these images
Power Mgmt Report not working?
Hi There, I have been trying to view overall uptime of PCs, the overall time users have spent logged into a device and how often a device is restarted by the user. While looking for the best way to view this information I was looking at the "Power mgmt"
Azure DevOps Integration in Servicedesk plus cloud
If I have read correctly there should be a standard Azure DevOps Integration in the 3rd party integration section in Servicedesk plus cloud edition but I cannot seem to find it in my environment. Does anybody know if this could be because I use the free
ADSelfService and Password Sync Agents
Was going to test the password sync agents from our 16 domains to our main adselfservice on the top level forest. Ran out of time to test on the trial due to waiting on our network crew to open things up. If I reinstall adselfservice, do I have to have
EC Cloud no updates?
In 2023 9 feature updates were released. In 2024 so far there are 0 for EC Cloud. We are missing things like the file/folder system manager tool. Event viewer tool. Several bugs exist that have been patched in on premise versions. When will EC Cloud receive
Hiding certain requests from technicians
Is there any way we can hide certain request logged depending on what category/Sub Category/Item they are logged under for a particular group of technicians.
Expiring Certificate Alert configuration
Hello, I have a user that is recieving emails regarding the expiration of a certificate in Endpoint Central, we don't need this user to be able to recieve this information. I've tried to find the alert that sends these emails so I can take the user out
M365 Manager Plus build 4616 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build-4616. Enhancements: The time taken to generate the following reports has been improved. Soon to Expire Licenses License by Service All Mail Contacts Issue fixes An
M365 Security Plus build 4616 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4616. Issue Fixes: An issue with collecting audit data in US government environments that caused audit reports to display no data has been fixed. An issue in the
Message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives."
Hi, Got an error with ADSelfService Plus where user cannot update the Contact section. Previously, it was possible to do so. A user got a message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives." when
OS Deployer for DC MSP
What is the progress in preparing the OSD module for DC MSP? We have several clients who have been asking for this for 2-3 years. Any new news?
How long does it take for a patch scan to complete?
I inherited Endpoint Central, and I'm going through patch mgmt. On Endpoint Central is on-premise and when i manually kick off a scan, about 1/2 the time it comes back as timed out. How long does it normally take for a patch scan to complete on your systems,
Hiding Additional Fields
Hi When bulk editing requests it list every additional field that I've created in the bulk edit details request. How do I remove this so that it only lets them bulk edit the system generated fields? It's currently listing over 100 fields when I select
I can't see the data security plus on the web
Hello everyone, I downloaded the demo to try the software and I find that I can't see the datasecurity plus website, the ADAudit I can see it without problems. I already activated the service and it's running ok, I tried with http and https, I tried with
Call template within existing template
Hi! In our organization, we use dynamic Service Templates for our users to submit requests. Now, one of our coordinators has asked for a change where they want to merge several templates into a single dynamic template so that the users only see the information
The maximum limit for type reached: Single Line
Hello team, I am encountering an issue with Service Desk Plus where I receive the error message "The maximum limit for type reached: Single Line" when attempting to add or modify a field. This error is preventing me from completing my task, and I require
[On-demand Webinar] Overcoming ITSM roadblocks with OpManager's integration
Are you tackling these ITSM challenges in your daily operations? Struggling to maintain an accurate CMDB for auditing purposes Difficulty in visualizing your network infrastructure to resolve issues swiftly and reduce MTTR A reactive approach to incident
Endpoint Central integration
Hello, We currently have ManageEngine Endpoint Central, and I would like to know if SDP will be integrated into Endpoint? On my side, I would like to see the configurations of the categories and service model as well as the tasks. On the navigation menus,
HelpDeskConfig
Hello, I want to know If I add a technician in the HelpdeskConfig group, can we remove this role afterwards? Sincerly,
Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }.
I get the following error with Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }. Please refresh the page or contact the administrator.
Using Resource Section in "Service Catalog"
Hello everyone, We have added the resources section in a Service Catalog form for managing an asset type. We would like to create the following rule: If the asset has been chosen, it will no longer be visible in the next request of the model. Its status
Managed apple ID through MDM
Dear Sir or Madam, I would like to know where in my mdm manageengine Profile section, is the managed apple id located. I am trying to put a managed apple id in some ipads and I cannot find the way to do it. It would be great if I could have some guidance
Configure error folder
Hi Installed latest version - getting this configure error folder error but don't see a way to configure it.
Query to connect Releases to Changes
Hello, I'm trying out PowerBI with this: Integration with Power BI Desktop I would like to list releases and their associated changes but cannot see how to create the relationship between the two tables. Is this available? Thanks
Remcom.exe flagged as malicious
Dear Support Team, our AV solution flagged Remcom.exe from version 6101 as malicious - PUA Application.RemoteAdmin.RLH. A VirusTotal scan shows that this is not an exception: https://www.virustotal.com/gui/file/d7a923357aea4f9d4e65d43d3f800fa4f3b766a825be63d798f5ff35721a462a/detection
The MFA endpoint is taking a long time to load
Currently, I am pushing the agent to the user's computer. When the user accesses the device, the MFA prompt appears but gets stuck on the loading screen for a long time (from 2 to 4 minutes). Please investigate the issue and help us find a solution. Thank
Proxies
Hi has anyone managed to get the agent to proxy correctly ? We are using an company called Iboss and we can use either a PAC ( Which i guess will not work) or a fixed IP Address. But i am unsure if the Endpoint Central agent has to have a username and
User Account Backup
Hi There, There have been a few cases for us were backing up user accounts and deploying them to another device would have been ideal. In my testing of the current user backup feature in Endpoint Central it grabs all "Local Users" or "Domain Users" groups.
Is there a way to add the filters to the PDF Export
Hi, I would like to know if there is a way to add the filters on the pdf export of a report ? SOX Auditors are asking us to show every AD users that has been disabled on our AD group. I'm applying the filter OU=(Our division), but when I export the pdf
Add Integration for JIRA Cloud
Currently, integrating Desktop Central with the cloud version of JIRA Service Desk is not supported. Since the on-prem version of JIRA is supported, I think it is essential that Desktop Central integrate with the cloud version as well.
How do I create a field that has the list of users in ME as its drop down?
How do I create a field that has the list of users in ME as its drop down list? similarly to the name field on the service catalog field. Is there a way to duplicate default fields and edit them?
Gestion des ressources
Bonjour à tous, Nous aimerions savoir s'il est possible de gérer une ressource à partir d'une requête. Nous allons ajouter une ressource dans un modèle de catalogue de services et nous avons ajouté la section ressources. L’idée est que lorsqu’une ressource
Managing software licensing renewals
I combed through the documentation and found that licensing can be renewed by renewing a contract. We have numerous systems where we've added licensing over the years. The expiration for the new licenses is annual based on the purchase of those licenses.
Nom approbateur dans changement
Bonjour à tous, Sur le changement (Change), nous souhaiterions que le nom de l'approbateur soit afficher dans la demande de changement. Ici, c'est déjà approuvé mais on ne sait pas qui a approuvé le changement. Si quelqu'un a une idée s'il vous plaît?
Issues view
Hello How could i watch list of all Requests submited by other technicians who are in a same group with me? If they were end users i could select "view department issues" but for technicians there is no way like this. I even tried Roles but it didnt work,
Export XLS from Report Issue
I am using SDP version v14.8.20 with an MS SQL database. I have no issues generating reports within the program using the report builder, but when I try to export an XLS file, I get this error: {"error":{"message":"An `executablePath` or `channel` must
Error 1013 - schema is inconsistant
Hi Trying to install version 14810 - Stale connections? Anybody else tried this new version yet? Any ideas? or submit a ticket?
Timesheet Feature
Need true timesheet feature for technicians to track and manage their time for their full workday. Leverage the Worklog entries that pre-populate the timesheet for the day worked. Allow technicians the ability to make direct entries on the timesheet that
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