OU structure in organzation chart
Как изменить организационную структуру, чтобы соответствовать потребителю и менеджеру
Remote Control Tools - Command
Allow the ability to put in a full path in the remote control tools that might contain spaces by allowing quotes around it (like any other command line execution). IE: "C:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\bin\i386\CmRcViewer.exe" $DEVICENAME Should launch it correctly, but it doesnt.
Measure the efficiency of your service fulfilment process by tracking delivery time
A help desk's service process is a blueprint that defines how requests must be processed. It covers everything from how requests must be categorized and assigned to the technicians, to how requests must be worked upon, including the workflow and the steps involved. Tracking the efficiency of the service process is cumbersome and often involves chasing several metrics. A good place to start is looking at your service delivery times. Service delivery time, that covers the total time between request
Measure the efficiency of your service fulfilment process by tracking delivery time
A help desk's service process is a blueprint that defines how requests must be processed. It covers everything from how requests must be categorized and assigned to the technicians, to how requests must be worked upon, including the workflow and the steps involved. Tracking the efficiency of the service process is cumbersome and often involves chasing several metrics. A good place to start is looking at your service delivery times. Service delivery time, that covers the total time between request
Measure the efficiency of your service fulfilment process by tracking delivery time
A help desk's service process is a blueprint that defines how requests must be processed. It covers everything from how requests must be categorized and assigned to the technicians, to how requests must be worked upon, including the workflow and the steps involved. Tracking the efficiency of the service process is cumbersome and often involves chasing several metrics. A good place to start is looking at your service delivery times. Service delivery time, that covers the total time between request
Is there a way to integrate ZohoCRM+ within ServiceDesk?
Title line. Many Thanks, -JCGrindstaff
Import hour registration from ManageEngine to Accountview
Hi there, Im doing my internship at the moment. At the company they use ManageEngine servicedesk plus. In this program they fill in the hourregistration. Now, i'm looking for a way to put this registred hours into another system called 'Accountview'. Is there a way to export and import this data? (maybe via XML?) The reason for this is that they want to automate this proces instead of putting the hourregistrationlist into a CSV file and import that into Excel. Im totally new to this program, so
Device status clarification
Hi, In "Alarm severity levels in OpManager" article, The different system device statuses are mentioned as following: 1)Service Down: When is service down and URL monitor is down 2)Attention: When the device is down for the 1st poll in availability 3)Trouble: When the device is down for 3 consecutive polls in Availability 4)Critical: When the device is down for 5 consecutive polls in Availability. This is the highest severity in OpManager. 5)Clear: At any stage if an alarm is cleared. My questions
Restore from backup... "Enter password"
Hey. I try to restore the backup, but after selecting the correct archive I get a request to enter a password. But I did not set any password when creating a backup! What is the password then?
An Important fix for Credential usage in Configuration & OS Deployment is now available
Is there a written release on this fix? This banner is all over my Desktop Central. What's the issue and what is it fixing? I need to put in a request in order to justify the upgrade.
Anyone else getting self service portal crashes on the client machines ? Seems to be a .NET error maybe related to .NET 4.8
Application: selfserviceportal.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.InvalidCastException at selfserviceportal.StatusToStyleConverter.Convert(System.Object[], System.Type, System.Object, System.Globalization.CultureInfo) at System.Windows.Data.MultiBindingExpression.TransferValue() at System.Windows.Data.MultiBindingExpression.Transfer() at System.Windows.Data.MultiBindingExpression.UpdateTarget(Boolean)
New Setup - Adding Device to Bandwidth Monitor
Hi there, I just set up OpUtils and am most interested in the bandwidth monitoring. I've added a simple device, a computer with one ethernet port, and for some reason OpUtils provides me with 35 different interfaces to choose from. Why is this and how do I determine which interface to choose from? I don't even have any wireless, vlan or vpn set up on this rig. It is, however, hosting the OpUtils server.
[Free e-book] Six ways analytics can facilitate proactive IT operations management
When it comes to IT operations management, you have two options—be reactive or proactive. Being reactive is chasing down problems after they've occurred, while being proactive involves predicting problems and preparing for emergencies ahead of time. To help you proactively manage IT operations, we've put together an e-book that explains how analytics can facilitate proactive IT operations management. Grab your copy now.
Incoming Message and Outgoing Message
Hi, I am recently trying service desk for my company. When I try in my local computer, it works well. But when I implement it in the server, I configure the same settings as I did in my local computer, the application cannot send outgoing message. It says "Send Notification Failed". Also sometimes I have trouble with the incoming message. Some emails are not appearing in the application, whereas the email have already been deleted in the original one. Please, anyone can help? Thank you
Doubt about pending requests
Hi, How to do setup pending (waiting) requests to change the status to "completed/Closed" after n days? When I edit my request, I change the status to "pending" (waiting) and I click on checkBox "Schedule change from status to", but only the "Open" option is shown in the ComboBox How add the status "completed/Closed" ? Thank´s
Keepass 2.42 update download fails
Hi, the latest keepass update (2.42) is permanently marked as "download failed" and manually uploading the patch also fails with a useless "upload failed" message.
Java patch download failure "The request is forbidden.Http Status Code :: 403"
Hi, I am having a Java patch download failure, with the above error being logged in the "Action Log Viewer". There is a linked KB article that takes you here: https://www.manageengine.com.au/products/desktop-central/patch-download-failure-error-403.html?dci&did=45-1224-2018-01-22-12-50-41-8833 This article is about how you should have access to a list of common patch download sites set as accessible in whatever proxy you are using. However, when I go to the DC patch link: javascript:dcOpenWindow('patchinfopatchdetails.do?actionToCall=patchDetailsDO&patchDetails=true&PATCHID=307814'
Url Monitor not showing Response Time
I am running 12.3.318 and noticed my URL monitors are not returning Response Time anymore. Just says NA. Is there a way to fix this? It's causing a workflow trigger to not work anymore.
ServiceDesk Plus 10020 Released
Dear Users, SDP 10020 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Vulnerability : SD-77126 : Reflected XSS vulnerability found in all listviews. Requests : SD-77989,SD-78062 : In some scenarios, adding or editing a request resolution with content size more than 16kB causes out of memory crash. Admin : SD-77842 : When a user enters a valid email address while configuring Incoming EWS server, "Invalid
Wait for ESM on premises?
Hello, we deployed SDP on premises in the first quarter of this year and our company is crazy about the solution and every department wants to implement it. We have read about ESM but we understand that it is only offered as a cloud service, What do you recommend? wait for the ESM to be deployed on premises? how long that would take? can we negotiate something like like buying the cloud solution and then redeploy the solution on premises when it is ready?
Patch Download speed/time limiting
Morning, I've been trying to implement the patch management feature of Desktop Central. However, I've been running into a problem: we're on a very limited internet connection, and when it tries to download patches it entirely maxes out the connection and the other staff can't work. Is there any way to limit the download speed, set it to only download out of hours, or both? I haven't been able to find it. For now I'm turning the VM it is running on off each day, and turning it back on at the end of
Problem with variable $Description in notification
Hello to all, after upgrade to 10014 build we have experienced a problem with technician notification. If we include de field $Description in new reply alert to technician, technician only received the first line of reply. Here you have an example of configuration and final mail: Configuration Estos son los datos de la solicitud a la que ha respondido el cliente. Solicitante : $RequesterName Creado por: $CreatedBy Tiempo para su resolución (SLA): $DueByDate Categoría: $Category Descripción: $Title
Auto logon VNC in Linux with specific users
Hello Team. We currently have Password Manager Pro v9900 in Windows Server 2012 R2. The VNC connections to some Linux devices work perfectly since the VNC service is using a static password for the VNC connection for the Auto Logon. However, we have other Linux devices that do not use a static password to access via VNC, since the VNC service uses the authentication of the local users of the Linux device. VNC connections from Password Manager Pro to Linux devices that do not have a static password
Modification to "Resources without accounts" report
Hello, I wish to create a custom resource field, and have it displayed on the canned "Resources without accounts" report. What modification would I make to the SQL query to accomplish this? Thank you, - Steve
ADManager Plus Build 7000 ( April 2019 )
ADManager Plus Build 7000 ( April 2019 ) New Features: Office 365 contact creation. Over 20 new reports under different categories like Contact reports, Exchange Online Mailbox reports, OWA reports and more. Enhancements: Option to apply OU-based filters while generating reports and performing management actions on dir sync-enabled O365 users. Create room mailboxes exclusively in Office 365. Office 365 reports now display an object's AD attributes. The permissions filter in the Folders accessible
Statistics on trimmed backup
We are running a trimmed backup and it has been running for 1.5 hours. our ticket number that recommended to run a trimmed backup is 5266860. Can you tell me how long it should take to run a trimmed backup? we have 200 technicians, and a little over 1000 nodes.
What protocol is utilized to get Services, Processes and installed applications
Hi, 1. What protocol is responsible to get Services (With details like version), Processes and installed applications (and their versions) from a device? is SNMP capable of doing all that? 2. Do all vendors utilize SNMP traps to alert both device shudown and reboot? Do they discriminate between shutdown and rebbot (cold start and wram start) in their traps and logs? 3. Do System level services like Webservers, Databases, Mail servers, .. get monitored through TCP? If so, why MSSQL and ExchangeServer
Multiple Updates being pushed, not installing (KB4493448, KB4493472 32b, KB4493472 64b)
We have 3 updates this month that have been replicated to all the distribution servers. From there, so far, from all the machines I have looked at, have been pushed from the distribution server to the computers. Two of the three haven't installed. One tried to install and has failed on 11 machines. The most common failures on this one update listed are: Patch Deployment failed, Distribution Server is not reachable. Deployment will be retried during the next refresh interval The connection with the
Script arguments removed from all scripts updating from 10.0.346 to 10.0.366
FYI This affected my office installs that included pre-deployment scripts that removed previous versions of office.. https://pitstop.manageengine.com/portal/community/topic/uninstall-office-2010-and-reinstall-office-365-on-a-network-using-desktop-central manually re-added my arguments in both repository and software packages. didn't have many scripts with arguments so this was remedied easily enough.
Change requester with SQL script
Hi, I have a bit of a problem. One of our customers have used a consultant for a long time, and have now employed this consultant under their own "flag". The requester have since gotten a new username in their AD and a new requester in SDP MSP. The problem is that they want all the requests he registered when he was a consultant moved to his new requester. So, my question is: Can I somehow, find the ID of the old requester in the database, and with it, change the owner of all the requets he have
looking for assistance on customizing the domainlogin.html
I know the entire page can be customized, however where is the code for user login?
not show the reset password / unlock account
I have a double-factor authentication system installed in windows entrust, the problem is that when I install the ADSelfService Plus, it does not show the reset password / unlock account option in the login window, because the entrust software is superimposed I need to be able to exit the reset password / unlock account option in the login window I can not help with the regedit or what I can do, nor can I uninstall my second authentication factor
Problem " 8020 8027 8443 Ports are in use. Hence could not start "forwarding server".
Hello, I've had a problem during desktop central forwarding set-up. After certificates have been installed an error occured, that said " 8020 8027 8443 Ports are in use. Hence could not start "forwarding server". I can't finish the set-up process due to this error. I've been following the instructions. Could you give me an advice on this issue?
End of Public Updates for Java SE 8 - Commercial Users upgrade your package
Oracle has announced changes to ongoing support for Java SE 8 (Standard Edition). This forum describes how Desktop Central will continue its support for Java SE 8 in January 2019 and beyond. More on this: Oracle recently announced changes to support for Public Updates for Java SE 8 In January 2019 Oracle will require those who wish to continue support for Java 8 SE to subscribe to the new Java SE Subscription offering to continue to receive Java SE 8 updates. This subscription covers all Java 8 SE
[SOLVED] API Return custom Field
How can i return the info in a custom field? <API version='1.0' locale='en'> <criterias> <criteria> <parameter> <name compOperator='IS'>CI Name</name> <value>ComputerName</value> </parameter> </criteria> </criterias> <returnparameters> <name>Custom field</name> </returnparameters> </API> "@
Let’s Encrypt integration
It would be great to have automated https://letsencrypt.org/ integration to take the hassle of certificate management away.
HTTPS for ServiceDesk on Windows with LetsEncrypt
Can anyone shed some light on if this is even possible? I'm still quite new to the world of SSL Certificates, but I've successfully installed LetsEncrypt for Windows IIS. How do I do it for Tomcat & ServiceDesk on Windows 2012 Server? Perhaps the answer is to install ServiceDesk on Windows IIS, if possible?
Assigned Time Rules
Maybe there is a way to do this today and I may have over looked it, but I would think assign time rules would be a nice addition to the SDP functionality. The problem I am trying to solve is that level 1 technicians assign the ticket to themselves from the main grid to set the assign time, which something we measure (I know be careful what you measure). I have run a few reports and as long as the technician is changed from none to a named technician then the assigned time is update in SDP. I
[SOLVED]Hiding Status Entry for a specific Request Type
Hello, I am trying to hide the Status Entry (eg. Waiting for Approval) from a specific Request-Type (eg. Service Order). i think this is only do-able by a script via Custom Triggers, but unfortunatly i am not that good with python scripts. Maybe someone can help? Thanks and Regards.
Disk usage display for Linux
At the moment the disk usage pie chart displayed for Linux hosts isn't very useful if you're using LVM, as it just displays 100% used of an aggregate of all the devices - e.g. I have a new, unused desktop that has 1TB / 8TB /data 256Gb /scratch and the inventory page will display 9.3 TB at 100% usage. A useful output would to instead list the output of "df -h" excluding items matching udev, tempfs, /dev/loop - so for me this would be /dev/mapper/ubuntu--vg-root 915G
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