Due By Date Update using REST API
I have successfully created EDIT requests with the API that change fields like description, requester, status etc. however, I want to update a tickets Due by Date as well. I have it working perfectly on the test SDPlus that we have set up but when I attempt to update on prod, the ticket says it was updated but the date does not change. Here is my request: OPERATION_NAME=EDIT_REQUEST&format=xml TECHNICIAN_KEY:XXXXXXXXXXXX &INPUT_DATA= <Operation> <Details> <DUEBYTIME>10 JUL 2019, 12:00:00</DUEBYTIME>
APM - Oracle Monitor - Database Status - Database Size
Hi, I want to know if it is posibble to change the query used to obtain the metric of Database Size on the Database Status. I found on the oracle.xml the next query: SELECT sum(bytes) total_bytes FROM dba_data_files But the DBA said that is necessary include the temp files in this value. So was shared a different query that consider all data. Please, Could you help me to change this query? Thanks & Regards. A.
How to deploy configurations automatically based on AD groups?
Hello, I wanted to ask a question how to deploy configurations automatically based on AD groups. Here's my scenario: I want to deploy IP printers to users computers. I thought about creating AD group and desktop central configuration on each IP printer. Now I wonder whether exist a solution to deploy IP printer with target to specific AD group AND leaving it as a configuration to automatically adding to user this printer - SO when new user is added to AD groups DC knows about it and then its deploying
Task Title Script
When using the script found here: https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-request-details-on-associated-tasks I am getting this error: Traceback (most recent call last): File "taskupdate.py", line 24, in reqID = requestObj["WORKORDERID"] KeyError: 'WORKORDERID'
IT analytics in 90 seconds: Boost ROI by tracking the life cycle of help desk assets
Discover cost-effective ways to manage your assets, and increase ROI by tracking your assets' life cycles with Analytics Plus reports. If you're not already using Analytics Plus, download your free 30-day trial today.
IT analytics in 90 seconds: Boost ROI by tracking the life cycle of help desk assets
Discover cost-effective ways to manage your assets, and increase ROI by tracking your assets' life cycles with Analytics Plus reports. If you're not already using Analytics Plus, download your free 30-day trial today.
[SOLVED] Software Report by Software name
Hi Team, I'm trying to put a report together than lists workstation name, user, last logged in user, warranty expiry and OS where software from a specific manufacturer is installed e.g. SoftwareManufacturer like %adobe% Can someone please assist? We are on 9.4 Build 9417 PostgreSQL Thanks, Aaron.
VIP Report
Hello, I need to run a report on which requester's are VIP's. We are running a PostGreSQL server. Thank you
Query Report with formatted Sections
Hello, I am trying to create a report that has Requester details at the top, followed by request details, asset details, task details, and finally resolution. I was hoping for it to look something like: -Requester Details -Request Details -Asset Details -Task Details -task 1 -task 2 -task 3 -etc -Resolution
What's the difference between deployment policy timing and automated task timing?
I don't fully understand the difference between an automated task and the deployment policy as for what the timings means in both. One can specify days and hours when the task or policy should trigger its activity. Let's say I want to schedule updates on Monday and Tuesday (Patch Tuesday occurred and next Monday these updates will be installed after having been approved) between 12h30 and 15h30, trigger a notification when they are going to be installed on the user's device and ask them for a reboot
SDP CMDB vs. ServiceNow CMDB
Can anyone share the advantages of using SDP CMDB over ServiceNow CMDB + Discovery module? As of today, SDP CMDB is not yet mature enough that we can use this to manage nearly 7,000+ assets. We want to store information of the following on the CMDB and get the relationship between these IT assets and it's relationship to an IT service: * Windows Server * Linux Server * Windows Desktop * Windows Laptops * Routers * Cisco IP Phones
Automated Reminder Notification
Hi All, I'm looking for a way within SDP on-demand to create a follow up/reminder email for both the requester and the technicians. Essentially, if the service desk replies to a ticket, and there is no response within 24 hours by the requester, it sends a reminder email that there is an update. Same idea for the technician, reminders to review updates or inactive tickets. Everything I've seen online so far seems to revolve around the on-premise with custom sql or python coding required. Thanks
Option to auto-close apps that require update AND/OR notify users to save work then quit apps that require updates
I think this shouldn't be too hard to do. Better than seeing "Patch update delayed since application is used by another process" errors https://www.manageengine.com/products/desktop-central/patch-update-delayed-since-application-is-used-by-another-process.html?dci&did=45-1224-2016-05-11-20-21-27-2695 it should be alot like the "Notification Message before Reboot*" but instead "Notification Message before closing vulnerable applications* This would apply for apps such as office 365. which require
Software metering for Office
Hi, Can I track software usage for whole office installation without tracking a specific app from the packet like Word, Excel, etc. Thanks in advance.
Service Catalog - Set task start date based on input from a date field
Can we set the a task scheduled start time dynamic based on a field's date value? This is applicable to Employee Off-boarding - HR has to fill out the off-boarding template with the employee's last day or effective date of separation then a task is automatically generated by the template - this task has an estimated effort (OLA) of 24 hours. This task should start 24 hours after the date entry on the effective date of separate field.
Database size reduction
Dears, is there any "best practice" for APM's database size reduction? if not, kindly advise. BR
Link in request ID nolonger has Https:// in the address
After upgrading to the latest build (.14 to .20) reports are generated with the Request ID link missing the HTTPS:// in the address.
Issue migrate build 9121 to 9200
Hi everybody, I have an issue when I want to migrate the build 9121 to the build 9200. I got this message on the cmd pop-up and after rebooting the workstation. I got HTTP not found when I want to connect to my dashboard. Many thanks for your help. Regards, Denis
July 2019 Patch Tuesday updates
New Security Bulletins : 2019-07 Security Only Quality Update for Windows Server 2008 (KB4507461) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4507456) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows Server 2012 (KB4507464) (CVE-2019-0880) 2019-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4507457) (CVE-2019-0880) 2019-07 Cumulative Update for Windows 10 Version 1803 and Windows Server 2016 (1803)
July 2019 Patch Tuesday updates
New Security Bulletins : 2019-07 Security Only Quality Update for Windows Server 2008 (KB4507461) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4507456) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows Server 2012 (KB4507464) (CVE-2019-0880) 2019-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4507457) (CVE-2019-0880) 2019-07 Cumulative Update for Windows 10 Version 1803 and Windows Server 2016 (1803)
July 2019 Patch Tuesday updates
New Security Bulletins : 2019-07 Security Only Quality Update for Windows Server 2008 (KB4507461) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4507456) (CVE-2019-1132) 2019-07 Security Only Quality Update for Windows Server 2012 (KB4507464) (CVE-2019-0880) 2019-07 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4507457) (CVE-2019-0880) 2019-07 Cumulative Update for Windows 10 Version 1803 and Windows Server 2016 (1803)
Unable to select Domain Account when making Remote Desktop Connection (Domain not listed).
Hi, Background: I have a normal Windows Domain (DOMAIN_A) in which the PMP servers resides. I also have a number of isolated domains, the resources of which are only accesible via RDP. I have pre-popluated a Windows Domain Resource (DOMAIN_Z), with the necessary accounts for the domain. And pre-populated a number of Resources which are associated with that domain. NOTE: The PMP server has no access to the domain controllers in those domains. Symptom: Within PMP, if I select 'Connections', all
Custom notifications by approver & attachments in approval screen
Hi all, just setting up a new user SR templated and have a couple questions; 1. is there any way to customize approval notifications based on the approver as setup in the workflow for the service catalog template. e.g. workflow approval; %reporting_to% %bu_manager% (dept role) %po_raiser% (dept role) I want to sent %po_raiser% a different approval email to the one setup in the global notification settings. 2. Is there any way to allow an approver to attach documents when approving the request.
Asset management
We are having a number of issues with the inflexibility of the asset management in SDP on-demand, primely with Virtual servers and workstations. We have Desktop central integration and so the asset database is populated via Desktop Central. We have a large number of Virtual computers, which are a mixture of Workstation and servers. Some of the them have server roles even though they use desktop operating systems. We use part of the computer name to identify the virtual computer as a server or workstation.
ADManager Plus Build 7010 ( June 2019 )
ADManager Plus Build 7010 ( June 2019 ) New Features: Active Directory backup and recovery: Incremental or full backup of Active Directory objects. Granular or complete restoration of AD objects. View the current and previous values of modified object attributes and compare them. Enhancements: Capability to exclusively delegate the Clear All Group Memberships rights to technicians for bulk user management. REST API for single OU creation. Increase in the number of AD users that can be created by
Needing to get back built in technician accounts
One of our other IT techs accidentally deleted a few of the built in technician accounts from ADManager Plus and I was just seeing if there is a way to get those back or just create other accounts that just are local to the application. The one in particular we need is the built in HR Associate account as we have a few HR reps that will need to create users. Thanks!
need release 10011
hi there ! my service desk bup is in version 10011, i need to restore it but i couldnt find 10011 on the following address: http://archives.manageengine.com/service-desk/?C=M;O=D please help me?
Notify Account Manager on New Request Creation
All, I was looking for a way to notify a specific email address when any new request is opened under a specific account. Is there a way to do this now? I found an old thread where this same feature was requested but the response was just that it was part of the product roadmap. Any plans to implement this feature? https://pitstop.manageengine.com/portal/community/topic/notification-to-an-account-manager
Self Service Portal-add url widgets
Hi I would like to add the request catalog page to the homepage of self service portal so user can see it every time he logs in. But when I put the catalog's url in web address when i add a widget it shows a blank page. Any suggestion on that? Best Regards Kevin
Service Desk PLus - Service Request History Tab viewable to all - Not just Technicians,
I would like to see the History tab in Service Desk Plus be viewable to Requestors as well as Technicians. Right now only the technician can view the history tab. Requestors cannot see this and therefore cannot get what steps were taken to resolve or complete a Service Request other than it was completed or closed by the technician assigned to it. Thanks!
Automaticly decline MS preview updates
Hello, is there a way to automaticly decline MS preview updates? Background is that I want to deploy optional updates as well but I don't want to deploy updates labled as "preview" to production machines.
Adding multiple installation commands for msiexec
I am trying to create an installation package for Cisco AnyConnect. There are several modules I need to install that are contained in individual MSI files. How do I enter multiple commands for msiexec to install all required modules? I tried putting in each command in the "Installation Command with Switches/Arguments" field with just a carriage return between each command, but ManageEngine threw an error when I hit "Save Package". Here is an example of the commands I am trying to run: msiexec /package
Single Sign On still prompts for username/password
I have SSO enabled on ServiceDesk Plus. I created the AD computer account and set the password. When you navigate to the URL of the work order system, it no longer goes to the webpage that asks for the username and password but instead it pops up a dialog requesting the username and password of the user. I would like for the work order system to detect the logged in user and automatically log the user into the work order system. Any help would be appreciated.
Survey Email Tempate: 3000 character limit
We're trying to migrate our surveys to Production and ran in to this error when copying body contents from our Test server. Same version on both (10017), same email body content:
Avast Antivirus Free
Hello guys, Currently I need to uninstall the Avast Antivirus Free Edition application from several laptops in our organization, but unfortunately, I didn't find any script or uninstall switches which I can use in Dekstop Central in order to help me to do that. I want to ask you if exist any solution to uninstall this software remotely from Desktop Central console? Regards, Marius
AD Manager Plus not launching on Terminal Server
We are running both AD Password Self Service Plus and AD Manager Plus on the same terminal server but recently the Java Wrapper Service will launch at startup on this server for AD Password Self Service plus fine but for AD Manager Plus the java wrapper service doesn't start automatically and when you try to launch it manually it will try to start the service and then goes to "Initializing Service" and then just dies. And Event Viewer doesn't display any warning error messages. The only way to get
Send a list of parameters in the API request
Hi, There are some API requests that accept parameters to filter the repsone; like discovery/searchDevice which gets deviceName a the parameter. How could we send a list of values (more than one value) so the response includes all devices which are meeting criteria? e.g : discovery/searchDevice?deviceName=[192.168.20.2, 192.168.20.5] Thanks
How TO: change datetime settings by default
How can I change datetime settings by default? By now, the default format is: MON DD, YYYY TIME PM Need DD.MM.YYYY HH:MM 24HR SDP 9014
Allow more conditions for custom trigger actions
ServiceDesk Plus custom trigger actions allow to be configured under several conditions as of v9.4 build 9406: It would be very useful to allow some more common events on Requests: When a Request is Deleted When a Request is Merged Thanks!
[Free webinar] Save big with advanced analytics for ServiceDesk Plus asset management
Hello folks! We are happy to bring you our next webinar on how to save big with advanced analytics for ServiceDesk Plus asset management. Date: July 25, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Agenda Organizations divert a major share of their IT budgets towards purchasing hardware and software assets, so it's important that asset managers make the right purchase decisions, and ensure that assets, once purchased, are utilized to their fullest potential. During the webinar, we'll discuss all the
Next Page
