Hi –

If I have someone in the Change Manager role they get an email every time the change changes stage/status *even when the workflow is configured not to send notifications to the Change Manager role*.

Example:

1. Ticket is submitted in “Submission / Requested” stage and status, with myself as the Change Manager, and stage/status transition email is sent to the Change Manager.

1. That template is defined in the Stage / Status configuration but for notification it says ,"Configure roles to be notified in the workflow". 

1. In the workflow,  no notifications are selected on this stage/status for ANY ROLE.

1. The Change Manager still gets an email ANY TIME the stage or status changes.