API get value custom fields
I create custom fields on new request template in service desk this is dropdown list field as below image I want to integrate with service desk from my custom application but I face problem to get values for this custom field and assets field using API all API found it return values (category,subcategory,item, ...)
Integrate Service desk with Alexa
Need details regarding Integration of Service desk Plus with Alexa.
Is there a way to associate contract with incident/service request?
I wonder if there is there a way to associate contract with incident/service request, even if it is indirect?
Access Denied from this IP address - Servicedesk Plus
We changed ISPs and have naturally ended up on a new IP address, but now I can't log in, I get the above error. I don't recall setting an IP address restriction for login locations, but if I did, no way to get back onto it to change that setting. I'm on the free edition so they sent me here, but I expect this is not something that can be solved by the forums. Any advice? Thanks in advance. SA.
Getting API102 Error when syncing user
Hello, I am getting API102 error when syncing users. I read this is an system limitation of certinan amount of user can be synced to SDP, and it can be changed or lifted. Please help ASAP.
Extracting Data from ServiceDesk Plus
We've got a very old install of ServiceDesk Plus which has now accumulated so many issues that we have decided a complete fresh start is best. Among the many issues we have are such things as - stuck at build 9400 (upgrade crashes), lots of DB errors, pulls in emails whether mail fetching is running or not. I'd like to be able to migrate some calls and solutions from the old system to the new, while there's an obvious import function there doesn't seem to be any corresponding export function. I suppose
Run script before patch is updated
We have recently installed some software requiring us to stop some services on a computer prior to updating Java. My question is is there a way to run a script before deploying a Java patch using Automated Patch Deployment? Thanks
Preventive Maintenance Tasks - Schedules
It would be great to have schedule options for monthly tasks such as first week, second week, third week of each month or "First Tuesday" or "Last Friday" of every month rather than just the date.
Newsletter de Julio!
¡Newsletter de Julio! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
(SDF-80682) Incident Templates - Requester fields vanish!
Hi there, I'm having trouble setting up templates. I want the requester to see ticket details under the same headings and layout as technicians but not actually set them. Using 'Mode' as an example... but it impacts all default and custom fields. The field is present in the technician and requester template. As soon as I un-tick 'Requester can set' the field removes itself from the requester template. If I set all the fields in the technician template (with this already un-ticked) and click 'Copy
ADManagerPlus report query - Managed by
Hi I was wandering if I could use ADManagerPlus to sent an email to a user that was a Member Of a group that shows the group members. We have been adding a user to the Managed By field on AD groups when we create it hoping that there would be a way to send reports to them with who were members of the group. The idea is to report once a month to the Managed By user with all the members of the group so they could see if anyone has been added in error. Thanks
Best way to deploy feature updates on systems with Windows 10 Enterprise E3 in CSP / no access to Ent ISO in VLSC ???
Hi, we got "Windows 10 Enterprise E3 in CSP" of the azure cloud of our parent company. Because "Windows 10 Enterprise E3 in CSP" is licensed by user we don't have access to the VLSC from Microsoft to get an Enterprise iso image. And I don't know if it is a good solution to use an ent iso on the workstation. Because if we don't use the use license anymore the system will switched back to pro version automatically. Since all our Windows 10 Pro workstations switched now automatically to the Windows
Installing a previous Windows server 2016 cumulative security patches
Hi, Is there any way to install the June 2019 windows server cumulative security patch once the July 2019 cumulative patch is released? We cannot possibly patch all our servers in a single months time frame and would like to keep them all running the same cumulative patch. I was told by ManageEngine that if you used a previous DTC config file that contained the June 2016 cumulative patch, it would install it even if the July cumulative patch had been released. This is not the case.
Desktop central configuration task
I have created several configuration tasks to install applications based on OU. What I noticed is that when a PC is added to the OU, the PC is not listed in the "Execution Status" list unless you modify the configuration and then deploy it again. I am only pushing to one PC at a time and all the packages are set to install at start-up then retry 3 times during refresh. Rebooting the PC does not make it show up in the "Execution Status" list. Is there any way to verify that the list of devices has
Account manager default site
When technicians create requests for Account with 2+ sites and choose requester - SDP automatically set requester's site. But when requester is account manager and he creates a request by himself SDP doesn't set requester's site for default but just choose the first one from the list and it is very annoying as user creates 80% for himself and only 20% for others and he has to change the site every time he creates a new request. At the same time if account manager use the mobile app, his default site
OS Deployment: Computer Name not applying correctly
I have updated our images to Win10 1903. After deploying the images, the deployment template is failing to generate a new SID as well as failing to name the computer correctly by the serial number. This could also be a bug with the 10.0.411 version. This is the first image deployemnt we have attempted after updating Desktop Central to the latest version.
ADManager Plus fixes and enhancements for build 6651 to 7000
7000 (April 2019) New Features: Office 365 contact creation. Over 20 new reports under different categories like Contact reports, Exchange Online Mailbox reports, OWA reports and more. Enhancements: Option to apply OU-based filters while generating reports and performing management actions on dir sync-enabled O365 users. Create room mailboxes exclusively in Office 365. Office 365 reports now display an object's AD attributes. The permissions filter in the Folders accessible by accounts report offers
RDP Desktop background disabled
Hi, I'm using Password Manager Pro and i am trying to configure BGinfo in my servers to display some information on the desktop. The problem is that every time i connect to a server through PMP using RDP it disables the desktop image at the server where i am connecting. I could reproduce it confirming the reason why BGinfo is not working with PMP , but i cant find the configuration in PMP to disable this. If someone have any idea i will appreciate some help. Thanks Nicolas
Separate site question
Hi all, Just a newbie question for you. I have setup my ServiceDesk Plus (free account) and currently testing it out. At the moment we have a listener email address setup for it support and another for supporting a separate department only. Is there a way I can have these two separate? As in, I do not want the technician looking after the separate department seeing the tickets for the it support requests? Looking forward to your feedback. Regards, John
Questions about product
Hi, we are looking for new helpdesk system and I would like to know if ServiceDesk plus is able to: - tracking time spent on each ticket, - has e-mail integration (you could create ticket by sending email), - has SSO, - is there any API (link https://help.servicedeskplus.com/api/rest-api.html?MEapi doesnt work). Thanks in advance for your answers.
Sending Ticket reply from employee e-mail
(This message written from forums.manageengine.com, so from free site) Dear Support, We use Manage engine Servise desk plus free edition (5 technician). We have a scenario: The customer sent an email to our ticket system . And create ticket automatically. OK. When I want to reply to customer, our mail was sending from ticket mail adress. I want that, if I was assign this ticket for me, I want to sent this reply mail from my account from servise desk console. Or my teammate will sent reply (if
LDAP Import - How to check if other SDAdmin technicians already initiated an LDAP Import?
How to check if other SDAdmin technicians already initiated an LDAP Import? We regularly do LDAP import to import new users, and update existing users in SDP. What we want to know is if there are any information in the logs that we can check if there is a started/ongoing LDAP import initiated by other SDAdmin.
Want to make Incident - Add'l Field a Common Field
Hi, Want to make Incident - Add'l Field a Common Field so it can be selected in a Service Template as well. Since the field "End Date" was created early on (before sharing), I can now not make it a Common Field (already exists choose another name). In order to minimize the number of additional fields we need to manage, it would be helpful to associate these fields. Is there any way to do this? Cheryl Ankrom Jennmar Corporation
ADManager Plus Build 7011 ( July 2019 )
ADManager Plus Build 7011 ( July 2019 ) Enhancements: Exchange Server 2019 support: ADManager Plus extends the scope of its Exchange management and reporting capabilities to Exchange Server 2019. SAML-specific additions: Force SAML-based authentication: Allow access to ADManager Plus only through SAML single sign-on (SSO). Custom ACS URL: Option to use a customized ACS URL to process SAML-based SSO requests. SAML Logout support: Logging out from ADManager Plus will also logout the users from the
Join our free workshop and elevate your network monitoring skill set!
To stay ahead of the competition, it is critical for network admins to keep themselves updated of the latest advancements in technology. We, at Network Configuration Manager understand this. That is exactly why we are hosting a free IT Operations Management workshop in New York and Chicago on Sept 24th and 26th respectively. Our workshop will help you understand how to overcome the most common challenges faced while monitoring your network infrastructure. Register now Workshop highlights: Learn
Join our free workshop and elevate your network security monitoring skill set!
To stay ahead of the competition, it is critical for network security admins to keep themselves updated of the latest advancements in technology. We, at Firewall Analyzer understand this. That is exactly why we are hosting a free IT Operations Management workshop in New York and Chicago on Sept 24th and 26th respectively. Our workshop will help you understand how to overcome the most common challenges faced while monitoring your network infrastructure. Register now Workshop highlights: Understand
Join our free workshop and elevate your bandwidth monitoring skill set!
To stay ahead of the competition, it is critical for network admins to keep themselves updated of the latest advancements in technology. We, at NetFlow Analyzer understand this. That is exactly why we are hosting a free IT Operations Management workshop in New York and Chicago on Sept 24th and 26th respectively. Our workshop will help you understand how to overcome the most common challenges faced while monitoring your network infrastructure. Register now Workshop highlights: Learn how to prevent
Join our free workshop and elevate your network monitoring skill set!
To stay ahead of the competition, it is critical for network admins to keep themselves updated of the latest advancements in technology. We, at OpManager understand this. That is exactly why we are hosting a free IT Operations Management workshop in New York and Chicago on Sept 24th and 26th respectively. Our workshop will help you understand how to overcome the most common challenges faced while monitoring your network infrastructure. Register now Workshop highlights: Understand efficient ways
Join our free workshop and elevate your application monitoring skill set!
To stay ahead of the competition, it is critical for system admins to keep themselves updated of the latest advancements in technology. We, at Applications Manager understand this. That is exactly why we are hosting a free IT Operations Management workshop
License limit reached for OS Deployment
License limit reached for OS Deployment, even we already have installed a 50 node License.
(solved - id : SD-78995) Is there a bug with Currently Viewing in 10.5
Hi, Is there a known issue with the Currently Viewing function showing the wrong data? We've found that since upgrading to 10.5, Currently Viewing seems to show people as looking at calls when they are not actually in the call. For example it is showing on one of my calls but nobody else is actually in the call. It also shows the same people across all the calls you have open in different browser tabs Anybody else experiencing this? 10.5 Build 10500 SQL
Team work solution
Hi, In helpdesk we need to report every activity of our technicians, the problem is when the ticket is created we very often working in two or three person to resolve it, but we can assing this ticket to only one technician, so later in reports only this one person is visible as active technician who worked with this ticket. I don't know how to resolve this issue, I tried divide ticket into tasks, and there is option "Owner" as Mark and Assing, so assigned various tasks to various technicians, but
Report Time Analysis
I need a report to extract the time analysis values for each ticket. I would need: N.Ticket Creation date Requester Technician Request Status and the values of the time Analysis Unassigned (How long the ticket was unassigned) Technician (first movement from open to XXXXX) Last thing. As filters I need to put this working time (if is possible) from Monday to Thursday from 8 to 12.30 and from 13.30 to 17 Friday from 8 to 13 these are the data of my Servicedesk Plus Version: 10.0 Build 10021 DB: PGSQL
Create a custom report
Hi. i have to create a custom report about workstations, but i don't know how can i create this report. can you help me? Thanks!
Enabling O365 Multi-Factor Authentication
Our organization is enabling Multi-Factor Authentication on all O365 accounts, this includes our ServiceDesk Plus Email account. How will Service Desk receive and send emails once Multi-Factor Authentication is enabled?
Is its possible manageengine integration to confluence tool
Is its possible manageengine integration to confluence tool?? if its possible means guide me how to i proceed it .
Asset Explorer API Pull
Trying to pull the data on a single workstation so I can see how the attributes are named (will need this to later import system info and application list). This is what I'm trying: https://x.x.x.x:8080/api/cmdb/ci/list/all?OPERATION_NAME=READ&TECHNICIAN_KEY=XXX I get back a 3001 error code. If I try to query a specific CI: https://X.X.X.X:8080/api/cmdb/ciId=19391?OPERATION_NAME=READ&TECHNICIAN_KEY=XXX I get back a 3003 error code.
set default columns for all costumers
Hello, We need to set a default columns on the resource/password page for all costumers. Today, always when someone needs to access any costumer page, the user needs set the columns that he wants to see. Is it possible to do that configuration? Best regards.
REST API issue updating the ISVIPUSER field
I have no problem updating fields with the API, however I just ran into a issue recently where I would like to set the VIP User flag as true when making a ticket that belongs to a certain group. I make the request but the field stays as "No". Here is my code: OPERATION_NAME=ADD_REQUEST&format=xml TECHNICIAN_KEY:XXXXXXXXXXXX &INPUT_DATA= <Operation> <Details> <ISVIPISER>Yes</ISVIPUSER> </Details> </Operation>
SD Admin Role0- for individual Mangers
Dears. We have already decided to buy Manage Engine Pro Edition with 11 technicians, we have 3 dept. 1. IT-hardware, 2.IT-ERP and 3.Facilities, each dept have each Manager, we have assigned the"SD Admin" role for each manager, doing so each dept manager can see other dept's requests which we dont want, we need to restricted them and each manager should see the request belongs to his dept only, at the same he should have SD Admin role- full access to portal how can we resolve this?
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