Is it at all possible to associate CI's with a request or incident? There was a request 2 years ago for this and I'm now finding myself in the same position as wanting to do the same.

https://pitstop.manageengine.com/portal/community/topic/associate-ci-to-request-service-or-incident

Use Case 1

A ticket is raised regarding an issue with a specific business service that is within the CMDB, that business service is associated with the ticket and we can utilise FAFR's and custom triggers to modify other fields such as priority on the CI selected.

Use Case 2

A ticket is raised for a specific department that is within the CMDB, that department can be associated with the ticket.

-

If it can't be done out of the box is there a FAFR script that can be provided to populate a pick-list? It's a management nightmare duplicating the same information in an additional field. 

Thanks