We have a lot of changes  and projects that it's difficult to have a complete view of everything, also because  we create project and change for somethings that we want to do maybe in the next months or year

I think it will be helpfull if there is a dashboard with a roadmap of your changes and projects that the IT manager can move on the timesheet by priority that can change during the year (maybe updating the data of milestone or task automatically)

I found helpful also have the possibility to view the workload of the technicians where they are prj. Manager, owner or implementer on changes and projects, maybe in the same dashboard of the roadmap. ;)

Hoping you find this a good idea, see you

Ciao

Stefano