Hello,

Does the "automated request close" process take in consideration working days and holidays or not? I mean, if I set up "Close resolved requests after 1 day" and set the request status to "Resolved" on Friday (working days are Monday-Friday) - it will be closed on Saturday or on Monday?

This question is also about Holidays - if I resolve request on a last day before long holidays - when it will be closed?

Thank you.