Hi,

Is there a way to automatically close every request that is created in an specific support group?

The goal is this:

We want users to create requests in servicedesk for an specific support group. Every request that is created is forwarded by email to this support group.

Then, we need that every request change to Closed status.

We don't need to keep track of requests in SDesk. We only need that users could open requests and then the support group would do the follow up by email.

Thanks