I have an issue where an interface's line protocol status is not being updated on OpManager's Interface Summary page.

This is the current line protocol state of the interface on the device itself which has been down for 5 hours now.

This is what is reflecting on OpManager.

Because OpManager doesn't reflect the "Oper Status" as down, an alarm wont be sent to Service Desk Plus, which results in a breach of the SLA with the client.

If anybody has any idea how to fix this issue or has some sort of work around, please will you share!

Thanks!