Error while upgrading
Hello, I'm trying to upgrade our servicedesk application from 10.0, 10013 to SP1 and i'm getting the following error: 13-aug-2019 14:25:50 [com.adventnet.servicedesk.updatemgr.util.SDPatchValidatorUtil] [INFO] : Going to execute the SQL :: [select t1.TABLE_NAME as LOCALTABLE, c1.COLUMN_NAME as LOCALCOLUMN, t2.TABLE_NAME AS REFTABLE, c2.COLUMN_NAME AS REFCOLUMN, FKColumnDefinition.FK_CONSTRAINT_ID from FKColumnDefinition inner join ColumnDetails c1 on FKColumnDefinition.FK_LOCAL_COL_ID=c1.COLUMN_ID
[Password Manager Pro Masterclass] Local administrator account management for Windows and Unix environments.
Hi there, In the first Masterclass session, we covered a detailed overview of password management for small business teams. Here's a video recording of the session. The next session will focus on password management for local administrator accounts in Windows as well as Unix environments. Password Manager Pro Masterclass Local administrator account management for Windows and Unix environments. Thursday, August 29 10am - 11am GMT 11am - 12pm EDT Register now. In this Masterclass session,
Powershell Script issue
Alright, I give up. I've been working on it a couple days now and I still can't get it working. Hopefully someone can tell me what I'm doing wrong. Let me start by saying I am not at all interested in setting up Python on my server. I'm sure it's wonderful, but I've already got my hands full and I can't afford to put Python on my to do list. So, I'm trying to set up adding an approval and sending the mail via Powershell script as a Custom Trigger. My SD install in on prem, and version 10.5 (build
Support Center Plus, User Conference in Toronto, Canada
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking! We'd love to see you in Toronto for the ManageEngine User Conerence from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with dedicated sessions for Support Center Plus in the IT Service Management track with parallel sessions specific to ServiceDesk Plus Cloud! Click here to check out all the
AC manager character show ? ? ? ?
Dear Team, I User the SupportCenter Plus version is 8.1 (build number 8113) And here is my issue: 1． I type the Chinese user name in AC manager, but show the character ? ? ? ? while I saved. 2． How can I alert the contact while the request is closed by SMS? How can I resolved? Thanks!
Deploying Office 2016
I am having a hard time deploying our copy of Office 2016. I am working with the standard version, not Pro Plus, or O365. I am using a .exe file and a .xml file. The goal is to perform an unattended, silent installation with the product key included. So far some of my deployments has shown successful but when I check the target computer I see the software has not been installed. Most often my deployments are stuck "In Progress" and eventually I get a message that some of my silent switches
Office 2019 (Windows) update issue
Hi, My Windows systems have Office 2019 build 16.0.10348.20020 installed. Desktop Central shows patch "27257 Office2019_installer_16.0.10349.20017_x64.exe MS19-O2019" as being applicable to these machines. I have tested deploying it -- office 2019 is updated to 16.0.10349.20017 however the built in update checker (Account > Check for updates) stops working ; checks for updates fail with the error "30182-27 (3)". Systems that have not been updated by desktop central are able to update via this method
sync ios with nextcloud calendar/contacts
I have created a profile which syncs an iPhone with a nextcloud calendar and contacts. Because of to the %username% variable it works for all users. Unfortunately I cannot enter the password for the nextcloud in the profile - it is of course different for each user. So the user has to enter the password before she can use the calendar. But whenever I update the profile and push a new version to the devices, the password dialogs pop up again. That is very annoying. How can I improve this situation?
Sync asset OpManager with Service Desk Plus
I configured integrate Op-manager with service-desk plus in Op-manager and The message of success shows me (Sync Asset details done successfully) But no Asset is sent to Service Desk Plus .
Problems with Solutions
Hi we are trying to create a knowledge repository for both techs and customers and have several problems/questions as follows: 1) Solutions tab in Resolutions in a request does not work properly. I get random recommended solutions that have nothing to do with the tech. For example I have a request that has the word PVQ in the subject. It is also a keyword for a solution. The Category of this ticket is PVQ/Custom Report. The Category of this solution is the same. Instead of getting this solution as
How to Exclude a specific "caller user name"?
Hi, I tried numerous options to exclude a specific computer account in alle reports etc. with no luck. Every time oud mailserver changes an user or group attribute it is logged. the eventid is 5136. i tried the following: - configuration - Global excluse configuration, added eventID 5136 - caller user name equals the sepcific mailserver - - configuration, advanced configuration, looked up the 5136 event ID under category - user modification and group modification and set a flter not equals this
API V3 - search_criteria children
I'm trying to set up a search query using children in the search_criteria (as per the API guide ), however this throws a 4000 error on query. The query works fine if I split it in two and combine the results, however a single one would be better "list_info": { "row_count": "50", "search_criteria": [ { "field": "site.name", "condition": "is", "logical_operator": "and", "values": [ "Sydney","Melbourne","Singapore" ], "children": [ { "field": "site", "logical_operator": "or", "condition":
Message in Notification Rules
Hello everybody, since the update to version 10.5 build 10510, the messaging rules are confused. I have attached a screenshot. Greetings Jan
How get notifications from json request?
Hello Is there any way for get new technician's notifications by json request?
Roadmap update
Can we have the roadmap updated? The last was in June. Thanks.
upgrade Windows 10 to 1903 error 1047526908
Hi ALL We are trying to upgrade Windows 10 to 1903. English version Windows updated without problems. When i trying to update the Russian version of Windows 10, we encounter an error 1047526908. How can we download file "upgradeWindows_x64.exe" for different languages of Windows 10.
[ SDF-81277] Pick List sort
Hi there, I have a pick list in the 'Change - Additional Fields' that has the values {High, Medium, Low} It's sorting alphabetically so it offers the options as {High, Low, Medium} It's not that important but it doesn't make sense in the context of what I'm doing. Apart from using something like {1 High, 2 Medium, 3 Low} is there any way around this?
Service Desk admin configuration changes audit report
Hello, I want to know if i can perform a query to audit the changes made from SDAdmins please? thanks!
[ SOLVED ] Spam Filter Does Not Work
I am trying to block some emails but the spam filter is not working. I've tried the following rules with no success. sender ends with .ru sender ends with .xyz sender ends with @domain.com None work if either only one rule is enabled or multiple. We are using version 9.1 build 9121. Thanks
Due Date/Time vs SLA
Hi, I have a couple of instances where requests have failed SLA due to the user responding to the call closure email unnecessarily, which reopens the call and takes the SLA past the due date and time. As this isn't a genuine SLA failure it is possible for me to manually calculate a new due date & time, based on the genuine time remaining to fix the call within the specified SLA period. However, when I change the due date & time the request is still flagged as an SLA failure, why? Example - 8 hour
Field and Form Rules - Execution Order?
Hi there, I'm trying to do something simple and I don't understand why it's not working. Firstly in the rule onFormLoad I execute a script to: $CS.removeAllOptions(["SUBCATEGORY"]); Then I have an action (not a script) in there to 'Add Options' to SUBCATEGORY = [Option 1, Option 2] (Although I did try to add the options in a script and that didn't work either) When the form is loaded for the requester or technician, SUBCATEGORY has no options. They are existing entries in the subcategories list but
How setup authentication user by ADFS?
Product : ServiceDesk Plus Version : 9.2 Build 9235 Reference URL : https://www.manageengine.com/products/service-desk/ad-sso-integration.html After run script power shell on AFDS Machine : adfscript_2012_r2.ps1 Pending Step for setup first page on ServiceDeskPlus 1. How enable page Admin->SAML Page on my Server? 2. How to change login page to Login in URL of server ADFS? (e.g. https://<server>/adfs/ls 3. How to change logout page to URL recommend from script?
Setting up the cascade reply before auto close.
is it possible to have Help-Desk auto-reply after technicians sent last reply? What we are trying o do is to reply to user and have have help-desk provide 2 additional follow-ups; 1st one after 48 hrs and than 3rd one 24 hrs later. after that I would like to have the ticket to auto-close. Thank you, Vel
Asset Explorer Problem
Hello Team, I am using ManageEngine Service Desk Plus 10.5 Build 10500. for Asset management we use Asset Explorer to manage our assets after installing the ME Asset explorer agent to all the windows devices when i click " Scan now " button and try to scan the devices it gives me an error : FAILURE :Timeout in agent communication. i did some basic troubleshooting : - Network speed is 40 Gig / sec so its not slow - Connectivity from server to client is fine, i did telnet with port
ServiceDesk Plus Cloud User Conference in Toronto, Canada
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking! We'd love to see you in Toronto for the ManageEngine User Conerence from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to ServiceDesk Plus with parallel sessions specific to ServiceDesk Plus Cloud! Click here to check out all the details. Here's what you can
slaauditservice fails on startup
We are moving from one machine to another to host our ServiceDeskPlus Windows 10 x64 Service desk build 9400 (upgrading not an option at this time) On our current machine we are running version 9400 On our new machine we are also running 9400 After backing up data on the old machine and migrating it to the new machine and restoring the data through the restorData.bat successfully: SLAAuditService fails on startup when running run.bat and shuts down. It was working before the data restoration. Any
Service Desk Plus User Conference in Toronto, Canada
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking! We'd love to see you in Toronto for the ManageEngine User Conerence from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to ServiceDesk Plus with parallel sessions specific to ServiceDesk Plus Cloud! Click here to check out all the details. Here's what you can
PROBLEM TO UPDATE
Dear, good morning. I am trying to update the platform Service Desk Plus (Current version 10.0), but the following "INVALID NODE" messages appear to me, from what I have read, I understand that it is not an error message. But after proceeding with the update, it shows me an "Unexpected Error" message and I cannot continue with the update. Referential image is attached. Greetings.
PROBLEM WITH THE MAIL AND NOTIFICATIONS
Hi, I have updated ServideDesk Plus to the latest version (Version 10.5). (It was updated from version 10.1 to 10.2, and then updated from 10.2 to 10.5) I have had the following problems: -Email is not sent to the assigned technician -Email is not sent to the email to notify -The sending of email to the requester , works only with some users. I have reviewed the notification rules, and everything is set correctly. I have verified with google bussiness support and there are no blockages for the email
ServiceDesk Plus MSP - version 9.4 - Build - 9422 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9422. Please refer the Migration path table available here and upgrade to our latest build 9422. Please refer our read me from here. Issues Fixed : SDPMSP-8577: Worklog start time auto populates even after disabling the respective option in self service portal settings for the contract billing associated worklog is fixed. SDPMSP-13000: Problem with Survey Message HTML Editor is fixed. SDPMSP-13293: Default software reports are
Software Deployment - Remote Desktop Server (2019) - Store Apps
We are using a mostly RDS environment for our users. On a newly built farm of 2019 RDS Host Servers I am looking at how we can automate the installation/update of apps which are typically installed through the MS Store. The current example is "Snip & Sketch" - Anyone using the standard Snipping Tool is prompted to try using Snip & Sketch instead. But.... we do not want users picking their own apps to install so access to the store is blocked for standard users. How can we perform an automated installation
Change IP Management GUI
I need to change the IP address of NCM manager OPmanager, how do I change the GUI interface access IP? NOTE: I'm in version 12
Join us in Toronto for our first ever User Conference in Canada : 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. REGISTER NOW Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos, to industry best practices.
Join us in Toronto for our first ever User Conference in Canada : 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. REGISTER NOW Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos, to industry best practices.
[ForYourInformation -2]: Now you can Broadcast messages to particular group or site
In older builds we had limitations only to broadcast message either to "All Technicians" or "Logged-in Technicians" we all know how difficult it was to restrict the broad message to a specific set of people, now we can restrict the important message to a specific group of technicians or specific site technicians in just a click. This new enhancements in "Broadcast Message" feature is available from Build 10503 (reference id SDF-69242) How to Broadcast the message to a specific group of technicians
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Latest Computer Inventory List View
Having progressive irritations with the latest Computer Inventory page. It is way too short of a list when trying to view multiple computers and scan for information. The fact of always being able to see the top bars/menus is nice i guess, but it's much more frustrating than just scrolling down for a couple pages and being able to openly view all of the data that my site sometimes needs to look at. Yes we realize that we could generate a report, but when we're looking for something it doesn't typically
Requester would like to close their own requests in Self-Service Portal
Hello Community, our requesters would like to be able to close their own request in the Self-Service Portal. Currently, they can only do so after a technician has processed the request. Is it possible that requestors change their own request status independently of a technician? We are using version 10.5 build 10503. Thank you for your advice.
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