Apache security update - version 2.4.39
Hi everyone The Apache version used by Desktop Central (build 10.0.343) is 2.4.33.0. Recently Apache version 2.4.39 was released. Is Desktop Central affected by the vulnerabilities mentioned in the security advisory (https://httpd.apache.org/security/vulnerabilities_24.html)? What are the plans to update to the latest version? Regards Stefan
How to deploy current versions of enfocus pit stop pro?
Hello, has anyone experiences in deploying current versions of enfocus pitstop pro? I google about this but found only old threads saying that I need to record a normal install first and provide that record-file to the "/s" switch of the setup when doing an unattended install. Is this still the case?
[SDF-78952] Hide "On Behalf of" in template
We recently enabled our On Behalf of Field as we'll be wanting to use it for a few new incident templates are are making for on boarding. But we have other templates we really don't want it on at all since it would only cause confusion for our requesters. Is there a way to hide this field in a template? I don't see it at all except when I preview the template as a requester.
Rebuilding Test Server
I am rebuilding a test server. It has been long time since I built this one. I am going to uninstall the existing version and go with the current version that is in our production which is 10.0 Build 10017. What steps should I follow? This so for test environment. Thanks
Weird bug in latest version (10.0.395)
Just updated to the latest version as above and most things seem to be working fine and look ok. I am hitting a strange bug that seems to occur across all browsers and on different machines. Basically - If you search for a computer name using the main search button (greenbox spyglass icon) and type in a machine name and select computer name it will show you the result. Then click on the computer name and it takes you that computers inventory. If you then click on the search button again and type
Does ADmanager SMTP support STARTTLS?
Our Exchange environment uses TLS over SMTP by passing STARTTLS after the SMTP connection is made. Does ADmanager support this?
Moving DB from Test Server to Production SQL Server
I would like to move our SD database currently residing on a test server to SQL Server production server. Will this step take care of it or should I move the database within SQL and point it to the database from SD? Which is the best way to go about? Take a backup of servicedesk using backupdata.bat Stop the SD application. Run ChangeDBserver.bat from SDP-home/bin folder. Provide new MSSQL server details in the GUI & save the settings. Start and stop the SD application (this creates the MSSQL database)
Device Summary screen
We need to add fields / edit the to this screen because the Sys description is more accurately defined by customer OIDs on some devices. Also, we want to add a couple of custom OIDs to some of our device templates. How can this be achieved? StatusTroubleIPAddress192.168.0.1DNS Name192.168.0.1Uplink DependencyNoneVendorD-LinkSystem DescriptionLinux DSR 3.10.20-rt14-Cavium-Octeon #5 SMP Mon May 15 12:29:59 IST 2017 mips64Monitoring ViaICMPFlow Monitoring Enable Now ?Config Management Backup NowPolling
[Free webinar] Deliver next-level customer support using advanced analytics for your service desk
Hello folks, We're hosting our next webinar on June 27, 2019 titled, Deliver next-level customer support using advanced analytics for your service desk. Agenda: During the session, we'll talk about how you can leverage analytics to assess help desk operations and behavior, and draw actionable insights to improve customer service. Join us for a free session and learn how to leverage analytics to, Make it easy for customers to raise requests. Make the first response count. Empower users. Identify
[Free webinar] Deliver next-level customer support using advanced analytics for your service desk
Hello folks, We're hosting our next webinar on June 27, 2019 titled, Deliver next-level customer support using advanced analytics for your service desk. Agenda: During the session, we'll talk about how you can leverage analytics to assess help desk operations and behavior, and draw actionable insights to improve customer service. Join us for a free session and learn how to leverage analytics to, Make it easy for customers to raise requests. Make the first response count. Empower users. Identify
[SOLVED]Technician Availability Chart
Hi, What permissions do i have to give other tecnician's to see other technician's availablity as at moment they can only see there own. Attached is what they have currently: Thanks Keith
Patch Management with Dynamic custom groups filtering
Hello Folks, I am going to review the computers status that in patch management session, but i cannot filtering the targets by "Dynamic Groups", is there a way to add "Dynamic Groups" in filter option? Only static groups showing up.
Office 365 Patches Not Applicable
It looks like if you have SharePoint Designer 2013 installed, Office 365 updates will show as "Not Applicable". Noticed my computers stopped getting office patches since that was installed.
Untitled attachment xxxx.dat
Hi guys. I have the problem with a ticket created by email. ServiceDesk sometime sends a notification by email with attachement named "Untitled attachment xxxx.dat" I don't know where the attachement come from? Somebody can help me to remove it when ServiceDesk create an emails?
Report audit trail
HI we have multiple users who have licenses in AP. Is there a way to track who last updated a report? I do not see any type of audit trail or even a simple properties page showing last person to update a report. Can a sql table be created that shows a list of all the reports, who created them, creation date, who last updated them and last update time? Thanks, Brian
Lost letter
Hello! We have had an error on April 8th, 2019. A requester has sent an e-mail to inbox used for create tickets in ServiceDesk. The e-mail has been received by the inbox, but no ticket has been created in SD. Could you please help us to solve the issue? Version: 9.3 9332 Sincerely yours, Dmitriy
Ticket Colours
I may be mistaken but at a recent SD+ workshop I am sure we were introduced to the ability to see tickets in a queue and individually highlight them different colours for easier administration but for the life of me I cannot find anything referencing that feature. Any advise or tips on getting something similar implemented would be greatly appreciated. Build 10.0 PGSQL
ITOM Australia seminar : Learn to overcome IT management challenges!
We are elated to announce that we are all set to host a free IT Operations Management seminar in Sydney and Melbourne on July 16th and 18th respectively. Our product experts will walk you through on the various challenges faced while monitoring servers, networks, and applications. Register now Highlights : 1. Interactive product demos 2. One-on-one question and answer sessions. Agenda: View the entire agenda
TCP Port for Integration between Desktop Central and OPManager and ServiceDesk
I have to install Desktop Central to a Customer that have micro segmentation configured. I would like to know if the integration between Desktop Central and OPManager and ServiceDesk is at TCP Level or DB Level and if it is at TCP level which port it use? Regards
Technician Availability
Is there a feature or way that when a technician calls in sick and there is no backup technician that handles that persons tasks and we mark them on leave that the sla's associated with those tasks can be put on hold without having to go into every ticket for them or that gets assigned to them and putting them on hold..... some of these are maintenance tasks and not as big of a deal to worry about re-assigning but we still don't want sla violations out there.... some people really have no backup
User Interface (UI) customization
Gents, It seems you made ServiceDeskPlus for admins. Where is a nice interface for users (Self-Service Portal) ??? I can change Self-service Portal widgets position. And that is all. How can I modify [background] colors, fonts size, borders, titles, frames, etc (CSS) ? Just compare Dashboard page for admins and UI Self-Service Portal. There is two different worlds. UI is ugly, plain and poor. Thanks
Copy DistinguishedName value to an ExtensionAttribute and move user
Hello everyone, I'm trying to make a user modification template to save the current distinguishedName value to an ExtensionAttribute and then move that user to another OU using a modification rule. My problems are 2: First, the extensionAttribute remains empty after user modification, I am currently passing the variable %distinguishedName% to it in the template. Second, I set the modification rule to modify the "Select Container" value to the new OU location (with no conditions) but the user won't
ManageEngine ITOM Australia Semianr - Learn how to overcome IT management challenges!
We are elated to announce that we are all set to host a free IT Operations Management seminar in Sydney and Melbourne on July 16th and 18th respectively. Our product experts will walk you through on the various challenges faced while monitoring servers, networks, and applications. Register now Highlights : 1. Interactive product demos 2. One-on-one question and answer sessions. Agenda: View the entire agenda
ManageEngine ITOM Australia Seminar - Learn how to overcome IT management challenges!
We are elated to announce that we are all set to host a free IT Operations Management seminar in Sydney and Melbourne on July 16th and 18th respectively. Our product experts will walk you through on the various challenges faced while monitoring servers, networks, and applications. Register now Highlights : 1. Interactive product demos 2. One-on-one question and answer sessions. Agenda: View the entire agenda
ManageEngine ITOM Australia Seminar - Learn how to overcome IT management challenges!
We are elated to announce that we are all set to host a free IT Operations Management seminar in Sydney and Melbourne on July 16th and 18th respectively. Our product experts will walk you through on the various challenges faced while monitoring servers, networks, and applications. Register now Highlights : 1. Interactive product demos 2. One-on-one question and answer sessions. Agenda: View the entire agenda
ManageEngine ITOM Australia Seminar - Learn to overcome IT management challenges!
We are elated to announce that we are all set to host a free IT Operations Management seminar in Sydney and Melbourne on July 16th and 18th respectively. Our product experts will walk you through on the various challenges faced while monitoring servers, networks, and applications. Register now Highlights : 1. Interactive product demos 2. One-on-one question and answer sessions. Agenda: View the entire agenda
.MDMP files
Hello users, Lately we have been receiving requests related to piling-up of .MDMP files in the directory ../ManageEngine/ServiceDesk/bin. We would like to inform you that these are dump files generated by operating system on the event of application crash. It contains data from the application's memory state at the time of crash. Reference: https://community.tableau.com/thread/251030 We would not require these .MDMP files and can safely be moved to a different location. Ensure ServiceDesk Plus gets
How to reset the password of backup files? or Any idea for the default password of backup files?
How to reset the password of backup files? or Any idea for the default password of backup files?
Problems when updating from 12200 to 12300 (and then 123329)
Hi everyone, I have read the step by step to update version 12200 from version 12300, but I get the error that the platform is still working, I turned off the service, managed the associated processes, even restart the server by removing the startup programs and nothing. Please your help
People who have upgraded to 10.5--is SDP crashing for you constantly?
We upgraded to SDP 10.5 about two weeks ago. The application crashes almost every other day. I contacted support and they had me uninstall the old SDP, then perform a clean install of SDP 10.5 using the 10.5 installer so we could start fresh. Ever since, SDP crashes every day or every other day. I contact support and they restart the services like 10 times then say the issue is resolved. THE ISSUE IS NOT RESOLVED. I'm curious how many other people are having similar issues to us. SDP is installed
MigrateDB.bat cannot connect
I am trying to configure my PMP server for a MSSQL backend. I cannot seem to connect to the database. I have been able to connect the DB using the ODBC connection so I know it works. I get the below error and log entry. [21:38:14:048]|[06-07-2019]|[com.adventnet.passtrix.migration.PMPMigrateDBServer]|[INFO]|[14]: Network error IOException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification
Interface freezes for awhile when sending email notifications
Is anyone else experiencing delays when ServiceDesk triggers a notification event? For example when a ticket is updated and a notification is sent to a user ServiceDesk will hang for 20-30 seconds. This happens for all email notification events in ServiceDesk. I am able to telnet from the SD+ server to port 25 on our email server (same subnet) with no delays. Running SD+ version 9.0 Build 9039
More Granular Permissions of Resources & Accounts
I am wondering if there is a way to create more granular permissions for passwords and users accounts. Our situation is we have two API user accounts setup. One account we want to only allow password resets and not view passwords, this is a normal user account One account we want to only allow full access: view and modify. Reason for this is, if a password is changed we still have a history of what it was - we also have logging of who did it via the API. We do not want to allow other users to view
Technician Training Dashboard - Logging records for coaching technicians
Is there a plan to have a feature wherein we can log coaching sessions with technicians within SDP? We have SMEs, Managers, Supervisors, Senior IT personnel who regular perform coaching sessions for new and existing technician for handling improvement on a specific record (i.e. Request, Problem, Change, etc.) Right now, the log recording is all over the place - some in spreadsheets, word docs, and other platforms. It would be easier if we can easily manage it within SDP.
Remove Mandatory Field Requirement on Incidents Created by Email
We just updated our SDP from 9414 to 10020. In the old version our ticket manager was able to assign unassigned tickets created by email to a technician or group. On the new version when they try to assign the ticket they get a screen saying mandatory fields cannot be empty. The ticket manager doesn't have time to fill out all of those fields before assigning it to a technician. That is part of the technician's job. As a work around for now I have turned off mandatory for those fields but they need
Local Authentication
Where do I find the local admin account for administering MEServicedesk? I adopted the program form a previous employee and am unsure how he configured it. Thanks Josh
Hide Asset entry field from Requester view of template
Can we hide this field from requester view? We still want ti retain in technician's view form incident/request template Ideally by default to all to avoid editing each single template of all. (We are OK to hide from all by default include technician's view.
VIP and service request approvals
Hi, Most of our service request templates require approvals (workflow) from $ReportingTo . What we don't want is our VIP's having to get approvals from the CEO. They have enough authority to request without approvals and I don't want to get fired by annoying the CEO. anyway to achieve VIP's not requiring approvals?
Is there any way of updating existing requestors as VIP's via an import
Hi team I have 25000 requestors. I would like to mark about 100 of them as VIP's. Is there a way of attaching the VIP flag via an import? As a side note, is there also a way of removing the VIP flag using a script? Regards Roger
RDP autologon helper default port
Dear support team, first of all please don't give me your messed up template based answers since those are all repeated and non useful answers. and please don't redirect me to any other method of contacting you. I just want the answer here and at this topic. that's all. I want to edit default Port of RDP logon helper to something other than 3389 but i cannot find any setting for that. please help me to do this. regards, Mohammad
Next Page