SDP 10013 - Problem with restore db

SDP 10013 - Problem with restore db

Hi. I have the problem. I need to move servicedesk DB to another MS SQL server and the problme is when I'm trying to restore db steps 1. Back up your application. 2. Create a new database using /changeDBServer.bat. 3. Start and stop the application once. 4. Restore your application into the new database. But during resrtore whe windows disapire after few sec. And I can't back to old server error occured OPEN_MASTER_KEY_FAILED I can't find any log files. so I can't check error why i can't restore db now My system is down Please help me

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