Stop posting to contact support without the posting the final resolution
I am new to this application so I have been trying to use the forums alot and I have a quick suggestion for the employees that help in the forum. I see that manageEngine employees are very active on this forum and I love that, but all I seem to fine in post is "Please send your contact details to passwordmanagerpro-support@manageengine.com so that we can schedule a web meeting session and assist you." Almost every time I think I have a post that is relates to a problem of mine, someone post this
DSP - Additional Detail in Access Reports
Add the following detail to Access Reports. All File/Folder Changes Provide information on what was changed when viewing the Permission Change or SACL Change categories. For security purposes, this could simply say "content" or "metadata" rather than the actual text within a document. However, both of these options should be accessible under Risk Assessment. Security Permission Change Provide information on what security entries were added/removed/modified.
Feature Request - Exclude Condition Access Type
When creating exclude conditions, either server specific or domain specific, it would be extremely useful to provide granularity based on the Action Type. Example: I have a a file or directory that should not be written to. I don't need a report for every time a Write Deny is logged. Instead, I need to report on when a Write is successful. In this case, I'd want a condition of: Exclude Local Path is equal to "C:\Path\to\monitor" AND action type is "Write" It appears you have the ability to do one
Service Desk Plus REST API - '&' Character causes errors when used in category name
Hi everyone, I have been at this issue for a while and I am yet to find a solution. Our system is set up where one of the CATEGORY options is "Email & Phone". However, If I attempt to make a ADD or EDIT Request with that as the CATEGORY name I am given an error. I was using JSON as a format so I tried JSON specific escape characters which did not fix it. I also tried XML as a format and used "&" to replace "&" but I still received an error. Any help would be much appreciated.
Email Commands: Outlook Forms fields parsing to Servicedesk Request fields?
I see that Servicedesk plus supports Email Commands parses fields in content, sets the same at the request's fields, is there a way to submit these in form based in outlook and once this is fetched by servicedesk it creates requests with fields based off the form fields in the mail content?
Query to understand the first handling
Hello, I need to create a report that gives me the first move of a ticket. My need arises from understanding how tickets are assigned in my department. What I need is to understand who moved the ticket and what it did. In the history of the request there is all the trace but I don't know how to get it out in a report. Could you kindly help me with a query? I'd like to be able to make a report. thanks a lot
Notification of account creation in specific location (country)
Hi, we're moving to a flat OU structure for win 10 and the current account creation notifications, created when a Win 7 account is made in the current Office specific OU will no longer work. I've looked at changing it but the only selectable fields in profile criteria are Action, Container, Technician and Domain Name. My unique identifier for the location of accounts will soon be Office as it's shown in AD. any ideas how I can get different people notified of new accounts in their office? David
Prevent user from re-opening a ticket after x days
We have Allow requesters to reopen their own requests? set to YES because we want users to be able to re-open for a predetermined period of time, but not cases that are over a week or 2 old. We also have When the requester replies through E-mail / Portal to the closed requests. Perform the following: set to Reopen the same request within 7 days from closed time. Else, create as a new request. however, users can still go to the portal and re-open cases months or even a year old. How can we prevent
unable to upgrade to 10.5
I recently upgraded to 10.0 without issues. I took another backup but when I try to upgrade to 10.5 it always reverts. I am not using Postgresql but in the log I keep seeing Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database. My database is MSSQL. is there a way to get it to ignore Postgresql. I have been using ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Linux.ppm when attempting to do the upgrade OS: Ubuntu
Migrate 9044 to 10501
Good afternoon! We have the service desk plus in version 9044. I thought about creating a parallel environment by cloning the server and data database, and in this environment will be updating the application packs. Being all up-to-date and tested, just do the pointing to the production database. doubt: When we update the application, is the database also updated (structure and tables)? If so, this strategy would not work ... If it is not, could I simply install a new application and point to the
Discussion on Masterclass training: "Service request: Employee Onboarding simplified" Date : 14-05-19
Hello users, Feel free to post your questions for an interactive discussion in regards to the training topic- "Service request: Employee Onboarding simplified" which will be conducted on the following date : 14-05-19 ( we are locking down this post for time being and will be available for discussion on 14th ) Reference link : https://pitstop.manageengine.com/portal/community/topic/masterclass-%E2%80%93-servicedesk-plus-online-training-series-starts-may-14th
Update 10.5 - ERRORCODE:1009:KeyStore password in server.xml should be Encrypted form
Trying to update to 10.5 and get the following error during pre-check. ERRORCODE:1009:KeyStore password in server.xml should be Encrypted form Currently running 10.0 Build 10012. I'm using SSL with a pfx file.
Requester account created for typos and users that don't exist
We have the setting for allow dynamic user addition set to No. But, if you misspell a name or enter a name not in the requester list and submit the ticket, it creates a requester record for that user. User in the requester list.
Enabling "On Behalf Of User"
We were trying to enable the "On Behalf Of User" option by using the below query. update globalconfig set paramvalue='true' where parameter='ON_BEHALF_OF_USERFIELD'; We received the below message: Msg 208, Level 16, State 1, Line 1 Invalid object name 'globalconfig'. Any ideas?
IT analytics in 90 seconds: Tackle scope changes across projects in your MSP help desk
Master project management by tracking unplanned additions and deviations across all managed accounts using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Tackle scope changes across projects in your MSP help desk
Master project management by tracking unplanned additions and deviations across all managed accounts using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Can't update says start and stop server one time
Can't update says start and stop server one time before running update. I have started the server and stopped it 3 times, rebooted the server, and even manually went into services and stopped each service and then started again but when I try to update still get the same message that I need to start and stop the server one time before updating. Anyone else have this issue? i'm updating to the latest version. I was at 9.4 and updated to 10.0 and now trying to go to latest service pack.
Launching advanced analytics for ServiceDesk Plus ticket history, projects, and knowledge base modules.
Hello there, We're happy to announce the launch of the latest version of Analytics Plus 3950. This release introduces out-of-the-box analytics for the following ServiceDesk Plus modules: 1. Ticket history Closely track your tickets from start to finish. Get visual clues into the number of times a ticket was reassigned, and use this information to identify bottlenecks in your ticketing process. 2. Projects Take complete control of your IT projects from planning, resource allocation,
Expand All on Conversation
Hi, We're working on the newish version (10007), and some feedback from my technicians is that it would be helpful to have an Expand/Collapse All button in the new Conversation section so that they don't have to click onto each Note to expand it and so can read through the history of the call quickly. What's the thoughts on that?
SDF-44024
Hi all, there is a news about SDF-44024? Thanks a lot, Davide
Beginner help with Powershell and RestMethod API calls
My main goal with this is to be able to add a new request (which I've already tested successfully) and then add a reply to it. So far I'm having trouble with the reply part. In digging through the API v3, it doesn't appear that there is a reply function (and I don't think that Update Request is the appropriate one unless I'm mistaken) built into v3, so I think I'll have to use V1. However I'm not quite sure how to. Here's the code I have, which I think is a mash of V1 and V3: $ApiKey = "My key goes
Auto attach and resolve
Hi everyone, I'm struggling a bit with the automation. The staff that we support are not very "self-supportive" and are not expected to benefit from Self Service links. What I'm looking to do instead is when they create a work order for something that can be done themselves that it's automatically resolved with an attachment. Is this possible?
Deploy patches during business hours but reboot during maintenance window?
I want to deploy patches during business hours (7 to 5 Monday through Friday) but only reboot to install the patches (when required) outside of business hours. Is that possible in a deployment policy or will I have to create a deployment policy that does not reboot, then create a scheduled task to reboot?
Activate wrong archived requests
Hello, We have accidently archived requests with request status 'any status' instead of 'closed only'. I know there is no GUI option to restore them, so do you have SQL scripts to do this? Thanks in advance. By the way, we still have a backup copy of the database before we started the data archiving. Best regards, Kerim Berkeveld
REST API
Hi there, I'm evaluating the "Mobile Device Manage Plus" solution. And I have a question about integration. Is there any (REST) API that duplicates operations which are available on the administration web console (https://mdm.manageengine.com/homePage.do?actionToCall=homePageDetails). Thanks
License management
Hi, Do you plan to add a possibility to get license keys from installed software? As far as I know this function available in Lansweeper and it would be great if in the future it will be included in Desktop Central. Because sometimes it is very difficult to check what license key on what computer is used Thanks in advance
APM to monitor azure China
Hi, I use APM cloud monitor and want to add Azure China into monitoring list. but Azure China has different command to login under powershell. Connect-AzureRmAccount -Environment AzureChinaCloud can I know how to solve it in APM when adding Azure China into monitoring list? Thank you. Code Chang
netflow to stop snmp data collection in opmanager
my opmanager stopped to collect SNMP data from network device after I enabled netflow output to opmanager. have special settings to enable polling in opmanager? because I do not want all of interface to enable netflow output. Thank you.
OpManager stopped to collect interface utilization after netflow enabled
Hi my opmanager stopped to collect SNMP data from network device after I enabled netflow output to opmanager. have special settings to enable polling in opmanager? because I do not want all of interface to enable netflow output. Thank you. Code Chang
[SDF-51074] Task Template: Site
We're trying to use more task templates to speed up request delivery but ran into this 'issue' when building them. Why is it not possible to create a template and assign it to group within a particular Site? The Groups/Techs behave the same as Custom Triggers where available Technicians are only from the 'Not Associated to any Site' group. Why not make all sites available so we can preconfigure the appropriate Group or Technician from the actual Sites we work in?
SSO / Pass Thru not working
I have no idea why. Everything appears to be set up properly. Pass Thru account was created successfully, I get "success" messages when enabling, but when I visit the page, I get an NTLM failed message and am forced to sign in. When signing in, I can use my domain credentials to successfully sign in. I see some "Access Denied" errors in the logs, but I have no idea what access has been denied, the logs are not very clear. I've zipped up the logs folder and am attaching them here. This is the
Adding notes to report
Hi I would like to add a column for notes to the below report. Running postgres sql. Thanks SELECT aau.FIRST_NAME AS "Requester", aau.FIRST_NAME AS "Requester", wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", scd.NAME AS "Subcategory", wo.TITLE AS "Subject", ti.FIRST_NAME AS "Technician", wotodesc.FULLDESCRIPTION AS "Description", longtodate(wos.LAST_TECH_UPDATE) AS "Last Update Time", wos.ISOVERDUE AS "Overdue Status" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
Highly critical processor chip flaw "ZombieLoad" patched
A new class of processor chip vulnerabilities targeting the 'speculative execution' portion of Intel chips has been discovered by a group of researchers a few days back. These three vulnerabilities are named ZombieLoad, fallout, and RIDL (Rogue In-flight Data Load). These flaws are rated highly critical by the team of researchers who discovered them. ManageEngine Desktop Central now supports patches for the ZombieLoad vulnerability. Name of the Vulnerability: ZombieLoad Severity : Highly critical
VM Sprawl
How do I get this detailed report working? Currently it shows no data but I have my VCenter Appliance and all my hosts monitored in Ops Manager. Is this an add-on pack like IPSLA?
Technician Availability
Question about this item on the Roadmap: Ability for the technician to mark online / offline which will be helpful to assign requests / tasks One of the challenges we have is determining what's on everyone's plate. We use a combination of an Agile Whiteboard, Project Tasks, Requests, and email to try and manage work. We plan on rolling out the Technician Availability chart this summer to eliminate a few other time tracking tools and hope to eliminate the whiteboard as well. The goal being to have
Technician availability report
Dear ME Team, First thanks all of you to support, I want to know how i can generate report as "Technician availability report", Like, who's absent or available or backuptech, all these information i required in this report, please guide me to have this.
Task assignment and technician availability
It seems the assignment of a task does not reference the technician availability chart. Please let me know if this can be added to the product roadmap.
Continual Service Improvement Dashboard - Monthly Service Audit
We have a monthly service audit wherein we check the state of our IT services - from overall service level, overall operational level, support group performance and technician performance. From here we log continual service improvement opportunities and activities on a wiki - track progress, compare it with a KPI, and measure success. Is there a plan to have a CSI-related feature within SDP?
ADSelfService Plus 5709 Released !!!
Hello everyone! ADSelfService Plus' user portal sports a sleek makeover with a flat user interface that facilitates a simpler way of performing password self-service actions. The release also includes a few major enhancements. Highlights: Flat user interface for the end-user portal: ADSelfService Plus' user portal gets a new makeover with flat user interface. TFA for Windows and ADSelfSevice Plus logon now supports additional authentication methods including: Security Questions and Answers Email
Want to see all technicians on dashboard
Hi, Currently, if a technician has less than two jobs, they show as 'Other' on the dashboard. Is there a way to see all technicians all the time? See piccy. Thanks.
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