We've got a very old install of ServiceDesk Plus which has now accumulated so many issues that we have decided a complete fresh start is best.

Among the many issues we have are such things as - stuck at build 9400 (upgrade crashes), lots of DB errors, pulls in emails whether mail fetching is running or not.

I'd like to be able to migrate some calls and solutions from the old system to the new, while there's an obvious import function there doesn't seem to be any corresponding export function.

I suppose the information could be extracted by building a report but there doesn't seem to be a way of reporting on solutions that I can see.

If nothing else if we could find a way to stop it picking up emails we could turn it into an archive.