Suppress USB Disabled Messages
Hi there, I've recently enabled securing of USB for my company's domain. There were options to disable CD/DVD as well and I have checked those too. All the functions work fine and well however my desktop users are prompted with the storage device block message prompt each time they login since obviously DC would detect the CD/DVD ROM as it's forever connected. Is there anyway to suppress these messages? Regards, Ernest
New Release: ADManager Plus 7020 (September 2019)
We are happy to announce the release of ADManager Plus' latest build - 7020. Mentioned below are the details of this release. New Feature Technician Logon Report: View logon related information such as login time, logoff time, session duration, authentication method used, and more, for all help desk technicians. Enhancements Option to delegate shared folders management to technicians by configuring the product database. Capability to enable administrators and technicians to directly land on the SAML
Cannot delete Site [Solved]
I was using the Trial version of ServiceDesk and added some sites. Now I upgraded to Free version with 5 techs. Now I cannot delete my sites. Anything I can do to fix it?
[Webinar recording] How to leverage analytics to secure your privileged accounts
Did you miss our webinar on how to leverage analytics to secure your privileged accounts? No problem! Check out the recording here:
Tickets Missing - Invalid Request ID
Hi all 1. Ticket was created and confirmation mail also has been acknowledged to Requester. When the ticket was searched using the ID the below error pops up. Kindly let us know the way to restore the ticket. 2. Can any one pl help with this.. Regards Karthikeyan R
"Error when processing request" after import account from csv
Hi Team, Now I use SDP MSP. In Incident template, i have one called "New Incident". This template worked correct. This morning, I imported 100 accounts from csv with no error. And then, i go to Incident Template > click on "New Incident", the error notified as screenshot. Please help me to fix this issue.
RSS feeds
It would be very helpful to have RSS feeds for each subforum, to be able to stay up-to-date with recent topics. I'd rather not like to have such information by email as that would distract me from my work too much
Clossing Ticket via Email
Hi, I'm looking on making a business rule that would enable the user to close a ticket via email replay once a certain criteria is met. The user would have the specify the deployment date and their respective user name along with the ticket number. Can i be pointed to the right direction? Kind Regards, Nathaniel
Conversations in problem management
For requests SDP is able to track all conversations for the ticket. For problem management there's no way of tracking incoming mails or outgoing mails regarding a problem. So technicians have to add mail content as notes. I think it would be a good idea to have exactly the same functionality for mail conversations regarding a problem that you have today with a request.
Problem Module - capturing email discussions
Hi, We have just started utilising the Problem Module where there are multiple SR's for the same issue. I cannot find a way to associate or track email conversations with 3rd part developers with the Problem Module. With an SR, I just forward the email to SD+ with the SR##, but with the Problem Module it appears that you have to either cut and paste or type entries. have I missed something?
Business Rules
I have configured a business rule that should the status of a request from open to waiting customer when the ticket is replied to with waiting customer in the body of the message but this fails to execute. Is there any other way of setting up rules to change the status of tickets when an email is received?
First response only triggered by Tech email?
I have found that the system automated emails do not count as a first response when a user submits a ticket. We have a notification rule that send the user an email letting them know we have received the request and when it is assigned. To avoid spamming the customer is there any way to trigger the first response date for a ticket ? Besides sending another email?
Requester details field
Hi there Can you confirm where the requester details field is pulled from? Is it auto populated from sign on or does it have to be manually filled in by the requester? Can we add a title and or and info/help to this area Any pointers most welcome, thanks
Query Purchase Orders Approved by Specific User
Hi, We are currently on Verstion: 9.4 Build 9425 with MsSQL database. I would like to inquire about a query to obtain all Purchase Orders that a specific user has been part of the approval process for.
Service Catalog - Requested Item Bundles
Is there a plan to add bundling of request items in the Service Catalog request item? When we deliver services and equipment as ICT, we want to deliver services or request items in bundles. Is there a plan to add Request Items and item + service bundling as a feature of the Service Catalog in the next builds? Currently, the following service providers do offer bundling of requested items: Service-Now https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/concept/save-bundles-widget.html
Getting Triggered Data
Hi, I am new in OpManager. I am monitoring the router and set the interface monitor (ex. ifInOctets, ifInUcastPkts ) I have set the threshold for this also to get the alerts. But I also want to get the alerts data when data is breached the threshold but can't find the rest api to get the alert's data.
IT analytics in 90 seconds: Monitor assets that may disrupt business operations
Monitor risky assets in your organization and take immediate corrective measures using the Assets that Need Attention dashboard in Analytics Plus. If you're not already using Analytics Plus, download your free 30-day trial today.
IT analytics in 90 seconds: Monitor assets that may disrupt business operations
Monitor risky assets in your organization and take immediate corrective measures using the Assets that Need Attention dashboard in Analytics Plus. If you're not already using Analytics Plus, download your free 30-day trial today.
[DidYouKnow - 9] Task automation with "Task Dependency" feature
Using "Task Dependency" mapping you can sequence the tasks to be performed within a request. Dependency mapping restricts users from closing tasks until the dependent tasks are closed. Task dependencies are important because sometimes the result of one
How to generate custom Active Directory (AD) reports using ADManager Plus
ADManager Plus allows you to generate reports according to the needs of your organization, using the Custom Reports creator, without the use of complex PowerShell scripts. Steps to create and generate a custom report: 1. Logon to ADManager Plus and click on the AD Reports tab. 2. Click on the Custom Reports option located on the left pane. 3. Click on New custom report. 4. Provide a suitable name and description for the report. 5. Use the Add to category option and select the category under
What can the Support Group owner do?
Support Groups have an "owned by" field, but I can't find any documentation on what the owner can do. Can we get some information on that added to the documentation?
Change Filed lower text to Upper Text
How i can use the below script to Change Filed lower text to Upper Text in the a filed! -------------------------------------- <button onclick="myFunction()">Try it</button> <script> function myFunction() { var str = "Hello World!"; var res = str.toUpperCase(); document.getElementById("demo").innerHTML = res; } </script> --------------------------------------
Integration Rest API's
Hi, I am doing an integration between SD+ and Stackstorm which is an automation tool where we write workflows for Resolution of an incident. But when i am trying to integrte it with Webhook, SD+ is not able to enable the custom action due to error message as "Invalid URL", but URL is valid if i am hitting it form browser with authentication keys, which i have put as "HTTP headers" Which is working fine when i did it with service now. Please help Do we have any facility in Service Desk+ for adding
Two Select approvers fields
Greetings, team. Is it possible to add two Select approvers fields to the template, an employee from the first field got into the first stage of approval. an employee from the second field got into the second stage of approval. Thks.
[Password Manager Pro Masterclass] Enabling password management best practices in a multi-vendor network environment.
Hi there, Our next topic for the Password Manager Pro Masterclass series is "Enabling password management best practices in a multi-vendor network environment," scheduled for September 12th. Click here to register for the session. This session will focus on managing the passwords of network devices out-of-the-box without having to worry about complex remote commands via SSH. In this Masterclass session, you'll learn how to: 1. Directly reset the passwords of any SSH-based network device without
CSAT surveys
Morning, Our current instance of Manage Engine sends out a CSAT Email, once every 5 tickets. Is it possible to have the CSAT option built into the actual closure Email? I'd like to see the CSAT included with every ticket closure, to improve our rating accuracy. Previously I've worked with Zendesk and the option to leave feedback was built into the closing Email. Rather than being sent separate. It worked brilliantly for increasing responses. Let me know John
[SOLVED] Unable to import requesters from AD [SD-80358]
Hi There, Am unable to import requesters from AD as I get the follow response: Invalid value specified for the parameter "moveAssetsAlso". Have restarted the service but no dice and happens on OUs and individual. SDP version is 10.5 Build 10509 Regards.
Change Stage approval confirmation dialog box
Hi I am using the change module within Service Desk. Is there a setting that can be enabled that prompts an person to enter a comment as to why they are approving a stage within a change. for example, when a change is submitted, the first stage is the Submission stage. If me as a reviewer is ok with this stage and want to approve it, i select complete and a dialog box appears asking me to enter comments as to why i am approving this. Is this possible? Is there a setting that i need to enable for
Wrong server address Attachments
the server address on the Attached Screenshot is wrong how do I change ther default server address.
Using variables in service category templates
I am building a service category template for on-boarding new employees. I have field called Employee name. I would like the subject to auto fill when this field is populated. I would like the subject to be On-board: John Smith Please advise if this is possible or a potential work around. Thank you
Onboarding - Notifying tasks consecutively
I have created a new onboarding template which I've placed under the Service Catalog. Now I need to add 3 tasks. These tasks are dependent on each other and have an auto assigned technician. I am needing some advice on how I can notify the technicians consecutively as one task gets completed. I would really appreciate some advice from anyone who has a similar setup or the know how. I don't require an approval process as the appointment has already been approved at this point. So this is to start
Prevent access to Survey Reports
Is there a way we can restrict access to the default Survey report folder? We'd like to limit this to only managers and not a general technician. This role makes it seem it's intended to manage survey reports but any technician with view access to Reports can see the Survey folder. I also don't know how to interpret the highlighted text. Does this mean that based on which module a Role has access too will dictate which reports it sees? Testing doesn't seem to validate this? SDReport This role, by
[SD-80358] Invalid value specified for the parameter "moveAssetsAlso".
Hi All I would like to request help from you all. Recently I am trying to import AD to SDP, but it shown this error even I have unchecked the "moveAssetsAlso". Do anyone facing this issue before? . Thank you in advanced. Regards Kelvin
Prevent Assignment to Techs on Leave
Is there a way to prevent a tech from being assigned a ticket when they are unavailable or to pop up a warning of some sort? We manually assign tickets (no auto assign).
C&C security threat found on Trend DDI from Desktop Central
Hello, I have a question for the community regarding Desktop Central and Trend Micro's DDI box. Since the 5/9/19 we keep seeing C&C activity on our Trends DDI box linking back to Desktop Central running the C&C activity, its not occurring on all computers in the environment and is only happening 2-6 times a day on different devices every time. We were effected by the high CPU usage issues in the last patch but have installed the hotfix and soon to install the latest patch, would any of this cause
Delete report
Hello I have several reports that i have customised and saved in a new "folder". I would like to delete them but i only have a edit button. How do i delete them ?
ServiceDesk Plus: Mail Server Settings
Hi, Im trying to use google mail servers to relay the emails from ServiceDesk Plus, I followed all the settings as per the google help page (here) but im getting the following error. FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. Can you guide me, I am currently using the ManageEngine ServiceDesk Plus 8.2.0 trial version and would like to deploy it within my organisation in the near future. Regards,
Can ADManager also automate the process of setting user security groups and folder permissions?
Hello, Our agency is currently using ADManager Plus for automating new user account setups. As far as I know we just use it to create the user profile, send user's name to the Brivo badging system and setup the user's email. can ADManager also automate the process of adding security groups and folder permissions during user account creation based on job titles? Right now I have to manually enter the new user's security groups and folder permissions after the user's profile is created via ADManager.
Existing manually entered users, being entered into SQL database.
I have a theoretical issue that I need help understanding. I work in a school who has an employee database that we are in the process of setting up in ADManager Plus. This database will create users AD accounts through account automation(lets call these users 'employees'). We also have contractor staff(let's call them contractors) who do not get entered into the employee database and these users will be hand entered or csv uploaded when needed. My Problem is that some contractors are hired in as
Is there a way to manually remove superseded patches from showing in Desktop Central
I've been told that the computers for these patches that have been superseded need to be removed from desktop central. That cannot be the case. Some of the machines are remote users who don't always connect to the companies VPN, thus they aren't reporting all the time. I did however check my missing patches. I have 26 that are marked as superseded. Patch ID Bulletin ID Patch Description 27233 MS19-AUG6 2019-08 Security Monthly Quality Rollup for Windows 7 for x86-based Systems (KB4512506) 27234
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