Report Time Analysis
I need a report to extract the time analysis values for each ticket. I would need:
N.Ticket
Creation date
Requester
Technician
Request Status
and the values of the time Analysis
Unassigned (How long the ticket was unassigned)
Technician (first movement from open to XXXXX)
Last thing. As filters I need to put this working time (if is possible)
from Monday to Thursday
from 8 to 12.30 and from 13.30 to 17
Friday from 8 to 13
these are the data of my Servicedesk Plus
Version:
10.0 Build 10021
DB: PGSQL
Thank you so much
Manuel