Hi,

we are looking for new helpdesk system and I would like to know if ServiceDesk plus is able to:

 - tracking time spent on each ticket,

 - has e-mail integration (you could create ticket by sending email),

 - has SSO,

 - is there any API (link  https://help.servicedeskplus.com/api/rest-api.html?MEapi doesnt work).

Thanks in advance for your answers.