(This message written from forums.manageengine.com, so from free site)

We use Manage engine Servise desk plus free edition (5 technician). 

We have a scenario:

The customer sent an email to our ticket system . And create ticket automatically. OK.  

When I want to reply to customer, our mail was sending from ticket mail adress. I want that, if I was assign this ticket for me, I want to sent this reply mail from my account from servise desk console. Or my teammate will sent reply (if assign to him), he need to sent this mail from his mail adress from manage engine servise desk.  

Please support us for this issue.  

Best Regards,

Mesud