Report on Past 12 Months
I am using Service Desk Plus Cloud. Is there a way to report on received requests over the past 12 months. I was hoping to set it up as a scheduled report to be emailed to certain people within the organisation. I know I can look at this year and create a line graph as part of the report but would love to know if there is a way of reporting on the last 12 months.
[SDF-60072] Feature Request: Show Notes Send To (History)
We'd like the ability to view under the History tab who a particular note went to. In our environment we frequently have multiple technicians working on a ticket throughout its lifecycle. Know who the note was sent to would be beneficial to us for better planning and awareness.
SAML 2.0 - Selfhosted
We self-host servicedesk plus and recently implemented OKTA SSO and want to integrate via SAML. I know it can be done with the on demand version but want to do in with out on-premise version. Thanks! Lee
[Free e-book] A guide to implementing analytics in IT
You want to use data and analytics to uncover actionable insights that will streamline your help desk operations, but where do you start? In this e-book, we cover the detailed steps involved in implementing analytics in IT, along with a slew of examples, that can guide you through your analytics journey. Download the e-book now.
Mobile application of Service desk cannot create new request
Hi I am trying to create a call on the mobile application but it doesnt work the versions installed are the following sERVER VERSION: 10.0 Build 10020
Service catalog in Self portal
Hi! The self-service portal does not open the service catalog, it is empty. How do I allow the requester access to the service catalog?
Some asset management issues in DC 10.0.433
Hi. I found some issues in DC 10.0.433 1. On "Computer Details" page "Last Boot Time" field not show value (see screenshot computer-details.jpg), but this value show in computers list view (see screenshot computers-list.jpg) 2. On "System Manager\Services" page services with non-english (russian) name showing as non-localized (see screenshot computer-services.jpg) 3. On "Computer Details" page in "Software" section some rows about software are duplicated (see screenshots computer-software-1.jpg,
Get alerts for inactive user logins for X amount of days
We have the Logged On Users column in Desktop Central. It would be nice to get an email alert if someone hasn't logged on for a set amount of days. 14 days for example. Even better would be to tie it to an OU in AD. We don't always know when contractors leave. Putting contractors in an OU and getting alerts when they haven't logged in for X amount of days would be very beneficial.
Newsletter de Septiembre!
¡Newsletter de Septiembre! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Possibility to fill requester field with a script
Hello, I´m looking for a way to fill the requester field of a service request automatically with the technicians name, if a technician creates the service request. Is this possible with a script in the field & form rules? Thank you very much for your help.
E-Mail Command leaving commands in the new request
Greetings, I'm attempting to use the e-mail command feature of SDP to open new requests. The email for the new request will be coming from a SharePoint workflow, based on a new item being created in a SharePoint list. As I'm working on this, getting it to work as I want, I've noticed that new requests created via my email have the commands in the Request Description, in addition to any other text that is in the email message. I was hoping that the email command processor would consume the actual
Field and Form Rule to Remove/Add Approval
I'm building a consolidated form that will take the place of 8 of our current forms. Users will be able to select multiple options on this form. These options will create task for other departments depending on what the need is. Some of these needs will require approval. Is there a way to add approval requirements if certain fields are selected? Almost the same way I'd use a field and form rule to set and unset task based off of field criteria.
How to disable/hide the tabs/menus at the top
We're using SDP 10512. We're looking at upgrading to 11 so we can take advantage of the ESM capability. Due to how you license your product, we're forced to get the Enterprise version for some departments. However, the Enterprise version is complete overkill for these departments. They do not need things like Assets, Changes, Problems, Projects, etc. Is there a way for us to disable/hide these menus from techs using these instances? We only want them to see Requests, Solutions, Reports and that's
ManageEngine's IT Security Podcast series is here! Subscribe now.
Hello, Have you ever imagined listening to your favorite IT security expert discuss the ways you can enhance the security posture of your environment on-the go? Now you can! We're thrilled to announce the launch of our weekly podcast series where our security experts, including Derek Melber, Active Directory MVP, will present their take on a wide range of IT security topics. Subscribe now By subscribing and listening to
ManageEngine's podcast series is now live. Subscribe now!
Hello, Have you ever imagined listening to your favorite IT security expert discuss the ways you can enhance the security posture of your environment on-the go? Now you can! We're thrilled to announce the launch of our weekly podcast series where our security experts, including Derek Melber, Active Directory MVP, will present their take on a wide range of IT security topics. Subscribe now By subscribing and listening to
[Free e-book] A guide to implementing analytics in IT
You want to use data and analytics to uncover actionable insights that will streamline your help desk operations, but where you start? In this e-book, we cover the detailed steps involved in implementing analytics in IT, along with a slew of examples that can guide you through your analytics journey. Download the e-book now.
[Free e-book] A guide to implementing analytics in IT
You want to use data and analytics to uncover actionable insights that will streamline your help desk operations, but where you start? In this e-book, we cover the detailed steps involved in implementing analytics in IT, along with a slew of examples that can guide you through your analytics journey. Download the e-book now.
[Free e-book] A guide to implementing analytics in IT
You want to use data and analytics to uncover actionable insights that will streamline your help desk operations, but where do you start? In this e-book, we cover the detailed steps involved in implementing analytics in IT, along with a slew of examples that can guide you through your analytics journey. Download the e-book now.
Free Enterprise Service Management (ESM) training webinar
Hey everyone, We have planned a second ESM training webinar for all those who missed the first one. Join us on October 15th to get a better understanding of how we do ESM in ServiceDesk Plus. In this webinar, we'll go over how you can extend your ITSM best practices to all your business units to mitigate and optimize your service delivery across each function of your organization with ServiceDesk Plus. Key takeaways: - Creating and deploying a unique service desk in less than 60 seconds. -
service catalog: could not see tech in approver field
Hi I have a service catalog template with approvers as additional field. If I choose in the SITE field any site from the MSP account I can see technician and requester allowed as approvers, but ... when I choose a site from another account I cannot select anymore as approvers, ony 1 vip requester shows. (The technnician are service approvers and have Associate account: all the account and Associate the site: all sites) there is no form rule to hide them. Any idea? Thanks
Response Time Escalation
Hi Team, Response time escalation is not happening properly in the manageengine tool, we are receiving the escalation mail either after or before the time specified. Please let us know to achieve the response time escalation, in build 9222. Regards Karthikeyan.
ServiceDesk Plus 10 release versus ServiceDesk OnDemand
Guys, It starts to become really tempting just to hop over again to SDP 10 instead of using the OnDemand version. This new version came out, and i was surprised to see the sheer amount of changes that this product has seen over the last 2 years, in comparison with SDP OnDemand. Now, i'm not saying SDP OnDemand hasn't had it's changes - but the changes are much more visible in SDP Plus - the whole interface has had an overhaul. This made me wonder: what can we expect the coming year of SDP OnDemand?
Add computer in scope of monitoring and auto add of computers not working
We have DC set to auto import machines from certain AD OU's but it appears to have stopped working. If we do an AD synch it says it has successfully synched, but the machines don't appear. If we go to add computers manually we can see our domain on the left hand pane, but all we get is a spinning circle on the right hand box. We have recently updated to 10.0.433 so I think it may be this, but I can't be sure. I've tried different credentials and nothing seems to work. However in SOM AD Synch settings
add "Request Create Date", "Request Status" columns to this query
Hi, I need add "Request Create Date", "Request Status" columns to this query how I can do it? SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", cd.CATEGORYNAME "Category", scd.NAME "Subcategory", icd.NAME "Item", ti.FIRST_NAME "Technician", qd.QUEUENAME "Group", CASE WHEN wos.ISOVERDUE='1' THEN 'Yes' ELSE 'No' END "Overdue Status", ti1.FIRST_NAME "From technician", ti2.FIRST_NAME "To technician",
Tickets by SMS
Is anyone using a SMS or texting service for employees to open tickets. How are you doing it and what service are you using? Any way to have the tickets assigned to the employee automaticly?
error connection exchange in user creation by template
Hi, I create a user in AD per template, I also try to enable remote mailbox with routing address, and I create mailbox in 365. The user creates it well in AD and in 365 it creates the mailbox, but it fails to connect with exchange and can not enable the remote mailbox or add the address. Administrators confirm that the account we use for the connection has permissions in exchange. I have another template that does the same in another domain and makes everything perfect. I pass you log of the errors:
APM v13640 Error # The RPC server is unavailable.
Hi Team, I have a persistent issue with a windows monitor. I had already checked the permissions of the user according to the next references and the test are successful but still show the message "Error # The RPC server is unavailable." Please, could you support me about that. References: https://pitstop.manageengine.com/portal/kb/articles/how-to-configure-a-non-admin-user-for-wmi-monitoring https://pitstop.manageengine.com/portal/kb/articles/authentication-failed-or-access-denied-message-is-shown-when-trying-to-add-the-server-monitor-through-wmi-mode
Using IP Printer configuration
Hello, I'm having an issue in my Prod environment (Build 419, over 700 nodes, all Windows devices) where when I try to set up the IP Printer configuration, and select the list of networked printers, it tries for a while to display the list, but eventually the message "No printers found" is displayed. The list of network printers displays fine in DEV (Build 414, less than 20 nodes) so it's frustrating the same does not occur in Prod. I have uploaded the server logs to Desktop Central support but
ADManager Plus Scheduled Reports - Save to Network Share
I need to be able to save the generated reports to a network share. I configured the Storage Path of the Scheduled Report to the share and verified that the service account configured for ADManager Plus has full control to the share. When the schedule runs it does not write any files to the share. Looking at the Schedule List it indicates that the manual execution was successful. The Scheduler History does not show any executions. Success or Failure. Has anyone successfully configured a scheduled
Off Site Log In Error
We have several laptops running ADSelfService Plus client. When they are off site they receive this error: "Could not connect to the ADSelfService Plus server or Domain Controller configured in ADSelfService Plus is Down. Please contact your administrator" These are domain computers that can successfully log in on site. We have had some success recommending users connect to their home wireless at the log in screen, but for several users, even when they connect to their home wireless at the log in
waiting for the connection in the database for Postgresql host : localhost, port : 15433
After download application_manager14.bin and run with non-root user on RHEL 7.7, failed to initialized postgres database. I run initdb manually after that start postgres and then application manager. but this error appear in log: Fri Oct 04 12:56:43 2019 : waiting for the connection in the database for Postgresql host : localhost, port : 15433 Fri Oct 04 12:56:44 2019 : waiting for the connection in the database for Postgresql host : localhost, port : 15433 Fri Oct 04 12:56:45 2019 : waiting for
OPManager NCM PLugin fail system location and description update
Hello, as reported in subject NCM Plugin fail to update system location and description update even if SNMP v3 is configured correctly. Where can I check to understand why it fails? Regards
Patches for 8 high-severity vulnerabilities in Foxit Reader released
Hey folks, Eight highly critical vulnerabilities have been discovered in Foxit Reader and Foxit has come out with the patches to fix these vulnerabilities. The most severe of these vulnerabilities has a CVSS score of 8.8 and could result in arbitrary code execution and denial of service, when used in older versions of Foxit Reader (version 9.4.1.16828). The other seven vulnerabilities have a CVSS score of 7.8 and could allow a remote attacker to gain access to the system. These specifically target
Problem syncing Analytics with ServiceDesk
Hi everyone, We are having trouble synchronizing the ServiceDesk platform with Analytics Plus: We have tested the following solutions: - Update Analytics to the latest version - Perform a clean installation of Analytics - Clear integration completely None of this has solved the problem. I would appreciate your help, this almost always happens when we update the platform or sometimes for no reason. - I attach the logs corresponding to ServiceDesk / logs / zreports and logs analytics: LOGS: https://1drv.ms/u/s!AoZRuhTne7bJlMgatGJDO9XtMn9BWg?e=D8Covn
How can we associate asset to a service request
Is there possibility to attach request to an asset directly? as I know we can relate a service request to the asset using following workflow Incident Request --> Purchase Request --> Purchase Order --> Assets
Survey Query Report using percentage values for customer satisfaction - MS SQL db, ManageEngine 10.5 (build 10513).
Hi, Could you please provide a query to run a survey report based on the % of satisfaction level for MS SQL, ManageEngine 10.5 (build 10513)? Query below stopped working after ManageEngine upgrade: SELECT MAX(wo.TITLE) "Request Title",MAX(aau.FIRST_NAME) "Requester", DATE_FORMAT(FROM_UNIXTIME(MAX(wo.CREATEDTIME)/1000),'%d-%m-%Y %k:%i') "Request Created Time",MAX(ti.FIRST_NAME) "Technician",DATE_FORMAT(FROM_UNIXTIME(MAX(wo.COMPLETEDTIME)/1000),'%d-%m-%Y %k:%i') "Completed Time",sum(sadt.RATING) "Rating"
Introducing Enterprise Service Management in ServiceDesk Plus
Dear User, ServiceDesk Plus 11.0 now comes with rapid-start enterprise service desk capabilities that allow businesses to manage service delivery across business functions from a single platform. Upgrade to the latest version of ServiceDesk Plus now. The key Enterprise Service Management (ESM) capabilities of ServiceDesk Plus includes: Unified service management platform Manage your organization users, control organization-level configurations, and maintain individual service desk from a central
Export existing tickets to ESM instance?
We have one of our departments already using SDP. We would like to setup their own instance using the new ESM feature. Is it possible to export/move tickets from our default instance to their new instance? Thanks!
Change Freeze
Hi there, There have been a few posts requesting change freeze functionality from around 6 years ago. It's on the roadmap for release however in the meantime it can be manually achieved by placing a field and form rule on submit with the code below. Hopefully this will be useful to others. //Specify Change Freeze Dates here frzstart = new Date('25 Dec 2019, 00:00:00'); frzend = new Date('29 Dec 2019, 00:00:00'); // If change start or end dates are within the freeze window // the form submission will
Add Technician or email address to Note
I'd like to request a feature of adding a technician or email address to a note so that a note can be specifically addressed to someone other than the Technician assigned to the request. We like to use notes to have conversations amongst the technicians. The problem is that, the only person notified about a note being added is the Technician assigned to the request. It would be great if you can add a little box at the bottom of the notes window that allows you to type in a Technician or email
Next Page
