Java standalone application? Any Servlet container (like Apache Tomcat) behind?
Hello I wonder is this ServiceDesk Plus web application is deploed as a simple java standalone apprication? I would rather expect to have enterprise applications deployed on scallable application servers like Apache Tomcat at least. Any info on this would be appreciated. Thanks and regards, Alexey
Deep Packet Inspection with Netflow Manageengine
Hello, I recently implemented the Netflow Manageengine monitoring tool in our company and it is working properly. However, for better visibility of the network, I need to install the "Deep Packet Inspection" feature. Seeing the documentation on the official website, I followed each step, which are: - Installation and integration of the High Performance add-ons; - Port mirrored switch ports to copy all traffic; - Reception of this traffic copied to another port, neutral. So here is my problem: By
VNC: support for copying and pasting text
Support for copying text from and to VNC server. It would much better if the text copied will only be available for the particular session by the user.
Does SLA reset when a ticket is re-assigned?
What happens to a due date when a request gets re-assigned to someone else. Let's say I have a 48-hour SLA on resolution for this request and the first technician does nothing with the ticket for 46 hours. If that ticket gets assigned to a different technician, will that new technician now only have 2 hours to resolve the request? If that's the case, how do we fairly measure SLA? The first technician who failed to achieve results would likely not show a failed SLA and the one who was assigned to
Approval Process / Pending Approval
Hello We need to run approvals and use custom triggers to achieve that. There is no service catalogue option and we actually have no much requirements for it. However when we start approval for two persons, then only the first apprioval action marks the request as approved even if the second approval is still pending. We found no options to configure that under Admin -> Self-Service Portal Settings -> Approval Settings I discovered a related topic with no solution for a non enterprise edition of
Capabilities of the domain agent?
Hi, I´m unable to find any documentation on the domain version of the agent so I have to ask... When installed on a DC, is the agent able to detect and import the privileged accounts on the DC/Domain or is the purpose of the agent only to facilitate the reset of passwords from domain accounts previously discovered over WMI? The reason I´m asking is because when installed, the DC shows up as a resource but no accounts are discovered. Local accounts from standalone servers shows up nicely with the
Auto-populate the Assets field with the Assets associated with that service.
Hi, Ha anyone achieved doing this. When filling out a change record. I have an application/system service called BUSApplication1 setup in CMDB The BUSApplication1 runs on server1 server2 and server3 (also in CMDB/assets) When creating a change, I key BUSApplication1 into the services affected field and the assets will autopopulate with the 3 servers. It would be even better if BUSApplication1 could also filter for an environment. i.e. BUSApplication1 for the production environment would auto populate
How do I retrieve additional field value of OBO user?
Greetings! I am customizing a form/template to retrieve additional field value of user (requester/technician). I tried the instruction in the article "How to populate additional requester details in request fields using Field and Form Rules" however, this is works only for the logged on user. Is there a way to get the additional field value of user on behalf of whom the currently logon user is raising the ticket? OBO is enabled in our configuration but I noticed that the OBO field is not listed
Query for time elapsed per group
Hi, I need a report that is similar to the "Time elapsed analysis" in the request module but for all requests containing a particular word in the subject, in our case the word "utställ". It should list all the groups where the requests has been, and how long the requests has been in the groups. We also need to be able to set a date span for the report. SDP 9327, MSSQL Regards, Alexander Nordin Region Halland
Deploy software to a group of computers based on software currently installed.
I am trying to deploy a piece of software to all of the computers in our organization that already have a previous version of the same software installed. In this specific instance I need to install the most current version of Intel Rapid Storage Technology to all of the computers with a previous version installed. How can I accomplish this with Desktop Central?
ADSelfService Plus 5802 Released !!!
Hello folks! We are delighted to announce the release of 5802 release which covers few security bug fixes. Fixes: A minor text alignment issue while displaying the custom password policy during password change/reset is fixed. An injection vulnerability in the Windows and Linux login agent is fixed. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
API response for computer detail empty
Following https://www.manageengine.com/products/desktop-central/api/api-inventory-computersdetailsummary.html I am trying to gather detailed information on machines from an api call, but the response is empty. What I am submitting def getManageEngineOne(resource_id): try: r = requests.get('https://myurl/api/1.3/inventory/compdetailssummary?resid={resource_id}', headers=manageHeaders) except requests.exceptions.HTTPError as err: print (err) pass print (r.text) Ive looped through every resource_id
Firefox Extension & Two Factor emails
Hello everybody, I'm attempting to use the Firefox PMP Extension version 1.1.0.6 and have been struggling to get Two-Factor Authentication (through email) working properly. Long story short, I'm able to pass along my username, and the Firefox extension will display fields to enter the password and 2nd factor password but as soon as I change focus to my email to grab the 2nd factor password the Firefox extension disappears and I have to start the login process over, thus preventing me from ever being
Logon to a windows resource with an account already used = rejected session RDP
Hi, When a user A logon to a Windows resource and a user B accesses to the same resource with the same account, the user A is rejected from the rdp session. My colleagues complain about this system. Do you have the possibility to add to your roadmap the setting up of a warning system (pop-up) that this account is used by someone before taking its place? Best regards, Quentin
How to integrate ADManager Plus with ServiceDesk Plus?
Integration between a help desk software and an Active Directory (AD) management solution empowers technicians to handle AD tickets directly from the help desk console, without logging on to the domain controller. Watch this video to know why it's essential to integrate your AD management solution and your help desk software. ADManager Plus-ServiceDesk Plus integration This integration enables technicians to perform the following AD tasks, directly from the ServiceDesk Plus console: 1. Create, delete,
[ManageEngine Webinars] Say goodbye to weak passwords with ADSelfService Plus’ password policy.
Hello! We can help you identify users with a weak password but how can you prevent users from using weak passwords? <Register Now> Date: Aug 22 Time: 2 PM BST | 11.30 AM IST Learn about the limitations of Active Directory password policy, enforce a customized more granular password policy for both on-premises and cloud applications, and improve password
Update photo in Office 365
Hello Support. With which MangeEngine application could I update user photos directly in Office 365? We currently have ADManager Plus v7011 connected with Active Directory OnPremise. From ADManager the update of photos on Active Directory OnPremise works, but we also want to update the photos of users directly on Office 365 Regards. Rafael Vega.
NTFS Reports in ADManager Plus
I am trying to create a report to show folders and security permissions applied. I have done this previously but I can't find a way of doing it now. What I can see is a way of listing security groups and then clicking in to see how applied to folders but not this other way round. Has something changed? Any ideas? :) THnkas
Due by Date is not setting
Hi, I'm facing an issue that whenever i create a ticket in ME portal the Due by Date is not assigned automatically, i have to manually update the same. Regards, Anil
Retrieve a device's OS name in Rest API
Hi, How could we get the device OS name and version via API request? In the listDevice and getDeviceSummary endpoints, there's a type property which is giving the OS name in some cases (like windows 2008 R2, Windows, Linux (without any more details), ...) But it also has the values like Cisco Catalyst 3750 Series or Compaq Device which obviously aren't OS names. On the other hand, in the listVirtualDevices endpoint, there's an OS_NAME property which gives a more accurate OS details and has only the
IT analytics in 90 seconds: Three ways to keep your end users happy
Identify various ways to boost customer satisfaction using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Three ways to keep your end users happy
Identify various ways to boost customer satisfaction using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Change the storage path of Desktop Central recordings
Hello Support. We currently have Desktop Central v10.0.399. We have enabled recordings of remote connections generated from Desktop Central. We have two questions: Can we change the storage path of the recordings to another disk drive or to a remote path? Can we set the retention time of the recordings generated from Desktop Central? We need to establish the retention period of the recordings or change the storage path of the recordings, so that these recordings are not going to fill the storage
Mobile App: Sort tickets/tasks
How do you do this within the app?
Share Gantt Chart url
Would like to have the ability to link (url) or embed a projects gantt chart as a widget within a dashboard. The view would be shared to technicians and requesters that are able to login into to SD+. Currently if you try and link the page to a widget, the html code is a mess and the link reverts to the main project detail page.
Approval Request: Removal notification
We'd like the ability to notify the approver if the approval request has been deleted/removed from the request or change.
Notify Project Owner of availability
We'd like to be able to notify Project Owners/Task Creators when an assigned technician marks leave. Would it be possible to add another notification template similar to the following but centred on Projects/Tasks:
Detecting Ci collisions (change)
On the current roadmap there is an item in design called: CHANGES Conflicts/Collision Detection Display collision/conflicts in the Change Details page when two changes have common CIs and contain overlaps in their schedules. We'd like to request the collision/conflict logic also review the 'Services Affected' field. We do not use the CMDB - few are - and therefore are not defining the specific CI in the change. Instead we highlight the service that is impacted by the change (Example: Exchange (email)
Task Comment creator variable
Is there a variable that we can add to Task comment notifications to inform people who created the comment? We can add who created the Task and who it's assigned too, but not who created the comment. Often we have several people who might be notified or actioning/comment on a Task.
[SD-68372] Copy and Paste Approval Emails doesn't work anymore
Before upgrading, we were able to copy/paste a list of emails into the approval email list of users to send approvals to. Now, if we do that, it doesn't copy in a way that functions. Is there a way for us to keep a list of email addresses to mail to and copy/paste it in to the approval email? We have to send almost every access request received to 4 users on stage 2 and 5 users on stage 3. The users are always the same users. Here's an example of what it looks like now: It used to process each user's
Priority field not showing/Unable to attach files
Following an update earlier on today, the Priority field is no longer available for selection, and we cannot add attachments to tickets - anyone else having the issue?
[SD-81249] Long messages are not displayed correctly
Good Day If I send a long respond to a request, it is not displayed correctly. In the ticket view the first long paragraph is cut off (screenshot.png). If I forward the request, you can see the full first paragraph (screenshot2.png). It would be great if coming updates could solve this behaviour. Thank you.
Device template with same name already exists
Hi, I was having an issue backing up our new Aruba switches. I noticed there was a new device template on the ME site, so downloaded the XML. Tried to import it and I get the error message "Device template with same name already exists." I deleted the devices associated to that template, I only had 3, and tried to reimport and I get the message "Device template with same name already exists." Decided to delete the original template from Settings --> NCM --> Device Templates and tried to reimport....same
Autochange the status when "assign to" another technician
I created new status in In Progress List How to make autochange the status ticket, when technician "assign to" another technician.
[SDF-75226] SDP Mobile app
Any plans to bring in CHANGE APPROVALS to the mobile app. Right now, approvers are only seeing Service Request approvals.
Patch Tuesday August 2019 updates from ManageEngine
Good day. Quick update on the August 2019 Patch Tuesday. New Security Bulletins : 2019-08 Security Only Quality Update for Windows Server 2008 (KB4512491) 2019-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4512486) 2019-08 Security Only Quality Update for Windows Server 2012 (KB4512482) 2019-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4512489) 2019-08 Cumulative Update for Windows 10 Version 1809 and Windows Server 2019 (KB4511553) 2019-08
Patch Tuesday August 2019 updates from ManageEngine
Good day. Quick update on the August 2019 Patch Tuesday. New Security Bulletins : 2019-08 Security Only Quality Update for Windows Server 2008 (KB4512491) 2019-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4512486) 2019-08 Security Only Quality Update for Windows Server 2012 (KB4512482) 2019-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4512489) 2019-08 Cumulative Update for Windows 10 Version 1809 and Windows Server 2019 (KB4511553) 2019-08
Powershell - Find and delete users in SDP from specific OU in AD
Hi, I just wanted to give something back to the community by sharing a powershell script that solved a big issue for us. The script finds AD-users in a specific OU and then removes them from SDP. This is useful if your organization moves AD-users to a specific OU when a user leaves the organization and you want the user/requester removed from SDP. 1. Copy and paste the query from the attached .txt and run it as a query report in SDP. The query exports a list of all users in SDP so it might take
Send notification to requester when a worklog is saved
We would like to send the requester a email notification when a worklog is created on a ticket so that they know their request is being worked on. We have turned on Acknowledge requester by e-mail when the request is updated and Notify requester when a request is updated by editor but neither of these appear to create an email for any actions that I've performed. Any experiences anybody can share?
SDP-MSP Mobile app (android) does not show attachments
Hello, we are running latest version of SDP-MSP on our server, and connected a technician with SDP-MSP mobile app on android. Everything seems to work fine, except when a requester is sending e-mail with attachments, the attachments are not displayed in the app. The app does seem to load them, as they are visible for a split second after pressing the attachments button, but cleared directly afterwards and the list remains empty. Is this a bug ? Thanks
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