Is it possible to move a department from one site to another?
We have several departments created under wrong sites, and therefore we would like to move them to another site - is it possible without having to perform direct SQL changes?
Reopen ticket when note is added
Hi Is there a way to have a ticket move to open status if a note is added. I tried to set this though business rule but this doesn't see adding a note as a change to the ticket thanks
IT analytics in 90 seconds: Monitor privileged account permissions to mitigate insider threats
Monitor and curtail user privileges to protect your privileged accounts from insider threats and malware attacks using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Monitor privileged account permissions to mitigate insider threats
Monitor and curtail user privileges to protect your privileged accounts from insider threats and malware attacks using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
New Requests Notifications for closure of requests
One of our technicians has reported receiving email notifications of a "New Request" being created when the actual event was the request being changed to "Closed" status. It leads him to believe it is a new request but it is generated for a requests closure status (which happens with the auto-system closure option) Some notes, the technician was the one who created the ticket. The Technician was not the requester that was entered he entered somebody else's name. Do you know why Service Desk would
Change Module - SD+ Cloud: New notification
Request for new notification specific to when a new note or attachment has been added to a Change ticket. There only seems to be a notification for when the CR is modified via stage/status. Thanks.
Custom Functions tab missing?
I see this feature advertised on the ManageEngine site they even host a video tutorial for it, but I don't have the option in my instance. It's supposed to be under Automation > Custom Actions > Custom Functions, but only that tab is absent. Was this feature removed or is there a setting somewhere so I can enable it? Does it require a special license? The tab is referenced in the documentation here: https://help.sdpondemand.com/custom_actions
Overall performance
We have no issues with sites in general, but the performance of the ServiceDesk Plus Cloud is abysmal. At least a dozen times a day , I need to close and re-open the window because it simply will not load the next page (e.g. "Resolution"). I constantly have to refresh because the pages don't load. For a web service, it just seems incredibly sluggish. I raised a ticket for this before and was just told "everything is working fine". The issue is not specific to my PC - other technicians have bemoaned
AD360 build 4223 introduces REST API support.
Hello Everyone! AD360 build 4223 is available for download now. Now you can use REST API calls to access certain features of AD360, and also restrict access to API and product URLs based on IP address of the user. Enhancements: REST API support: Use HTTP GET and POST methods to read and update domain, proxy, and mail server settings configured in AD360. IP-based API and product URL restriction: Allow access to APIs and product URLs to individual IPs or only a specific range of IP addresses. Issue
Query about the version update process
Buen día Los molestos comienzan a consultarlos ya que debemos proceder a actualizar desde la versión que tenemos actualmente 9.0 (9017) a la nueva disponible 11.00 (11000). Verificando la información, tenemos información para hacerlo desde Buil 10000 en adelante y luego le indicamos cómo hacerlo si tiene la versión 7612 o anterior.
Limiting Service Catalogue Visibility for Site Technicians?
It is relatively straightforward to limit the visibility of services in the service catalogue for Requestors. This is driven by a flag on the Service Catalogue service template that says 'show to requestor' with a subsequent filter to specific User Groups. I have several technicians set up (through roles) to see their site (requests) only. This works well for requests and for the trimming of the interface in general (seeing changes, not seeing assets etc.). The problem is that these site specific
Restricting the selection of the assets field.
I need to limit the ability to select the assets field to just one value. Those. so that the user can select only one value from a large list. By default, the assets field works like Multi select, but you need to implement work in the style of Pick list.
incident template
i have an issue with requester template. when user create new incident it shows only the default one. we have created more than one and we tick box "show to requester" but it's shows default.
How do you change the AD Domain for authentication
In my PMP implementation, we have several different organizations and some of them (not all) have their own domain controllers and domain names to authenticate. One of these organizations decided to fold into the main organization and now their users are authenticating against the AD domain name of the main org. But, since they have password sharing enabled within the organization, they still need to stay under the same org umbrella. I just need to find a way to change the AD Domain name, against
Upgrading from v9900 to v10000 broke my installation
When upgrading v9900 to v10000 the upgrade is sucessfull but in the log i can see the update delete all v10000 files and v9900 files during the process insteand of just deleting v9900 files? The support of Manage Engine only answer 1 email per day.... So i ask now the community for more support.
Attachment preview not functioning as expected
Guys, On all my browsers i tried: Edge, Edge dev channel, Firefox and Chrome latest versions the attachment preview is not working... I even tried across a few different PC's now... it is not working as intended: i don't get a preview from PDF's, from Word-documents (doc and docx) and Excel on nothing. My personal opinion: this has to work and show a preview, or else i have to do one more click to download the file, whereas before i immediately got a downloaded file, or it immediately opened, depending
[DidYouKnow -13] Solution/KB with public access
In any IT organization, we need to find solutions for our day to day incidents/issues, at times we lookup for someone or some type of assistance, like asking our colleagues or raising a support ticket, the efficient method to get quick answers for our
ServiceDesk Plus 11.0 - Known issues
Dear User, The following list contains the issues identified in the ServiceDesk Plus 11.0 release. We are working hard to fix them as early as possible. Expect an update soon. During upgrade, 'Out of Memory' error occurs because only a maximum heap size of 100 MB is allocated to UpdMgr.bat. [Fixed and Released] Upon changing the default administrator or guest login name, header tabs disappear. [Fixed and Released in 11001] After the upgrade, if there are any old unsent feedback submitted through
Unable to perform SDP Backup
Trying to run the backup batch file on SDP version 10 and getting the following repeats Oct 01, 2019 1:38:36 PM com.adventnet.db.adapter.DBInitializer$ProcessWriter run INFO: waiting for server to start....PANIC: could not open control file "global/pg_control": Permission denied localhost:65432 - no response Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer isPgReady INFO: pg_isready returning status :: 2 Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer
ServiceDesk Plus & Jira
Hi ALL! Where i can find demo about integration between ServiceDesk Plus & Jira ? What are the benefits of this integration?
Query Reports
Hello, I need a Query Report from all the Requester and Technicians. Also another query report to get the list from all the requester and technicians that the accounts don't sync from Active Directory. Thanks
Assignment to approver from the E-mail Id (s) To Notify field
How, through Custom Triggers, to appoint an approving employee from the field E-mail Id (s) To Notify.
Custom Requests view filter to search for Radio and Check box
Hi everyone, I created customer Radio box field with 2 Values in the form, but I can't seem to find how to create a filter view to detect the Radio box selection. When I create the Request Filter View for that custom field, I was present with a blank entry box. So what should enter to detect which Radio box (or check box) is/are selected. Thanks!
issue updating from 10.0 Build 10004 to 10.5 Build 10513 - the file that you have specified is not compatible
Your Version 10.0 Build 10004 Latest Version: 10.5 Build 10513 Was previously at version 9400.1.0.0 and updated to version 10000.0.4.0 - using ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm Now attempting to apply ManageEngine_ServiceDesk_Plus_10_5_0_SP-0_13_0.ppm and the message "the file that you have specified is not compatible". In the output of the batch file console window is INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay Suggestions?
Change Password Audit Report not updating
Hi, I've just had an update catch-up moving from build 5511 to 5803. I've done a test password change, which appears to have worked but it doesn't show up in the Change Password Audit Report.
USB real-time email alert
Hello, Is it possible to get real-time email alert if user plugged-in an USB device in his PC? Thanks.
Mobile Device Manager Plus- Free Training
Join us on 17th, 24th October and 7th November 2019 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on October 17: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's
Config Management - requirements
Hi ALL! I use OpManager 12.4 and i want start using Config Management :) Where i can find requirements of this feature for my cisco/mikrotik devices ??
Restrict RDP through Password Manager Pro Bastion host
Hi, I'd like to restrict rdp access to windows 2012 \ 16 domain servers through PMP only, removing the ability for admins to rdp with local apps like mstsc or remote desktop manager. I've tried creating group policy objects to disable rdp, (stops PMP connections from working) or to limit rdp through a specific ip address on a targets local domain firewall (doesnt work). Has anyone else run into this problem? Thanks
Creating an appeal with a different status.
Is it possible to create calls with a status other than open. For example, he added a new status - assigned, it is necessary that when creating a new appeal, it was created with this status - assigned.
Scan virtual machine
Hello everybody, Under Assets- IT Assets-Workstation i see several assets which are virtual machines (HyperV or VmVare) runing on Windows 10. I would like to put those assets under Assets-Virtual Host and VMs as I think that is the place where they belong. It also should put them automatically in that place after new assets are scanned. Can someone tell me how this work? Thank you
Category Usage Report
Hello, I found the below query on the forum but I can't find it again and I have a question about whether there is a limit to what it will show? SELECT cd.CATEGORYNAME "Category",scd.NAME "Subcategory",icd.NAME "Item", count(wo.WORKORDERID) "Request Count" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID LEFT JOIN ItemDefinition
Searching requesters by Login Name
I'm making a custom interface screen and want my technicians to be able to search requesters directly by Login Name. SearchRequester.do?fromModule=WorkOrder&startsWith=X is fast, but only seems to search on names. SearchN.do?fromModule=WorkOrder&searchText=X can find Login Name, but is much slower since it's searching all fields, I assume. Is there any parameter for either of those functions to do the search I need? Thanks!
Reminder for outstanding approvals
I was wondering if there is a way to configure reminder notifications to be sent to approvers who have not acted on an approval within a certain amount of time. I do know that on the ServiceDesk home page the number of pending approvals appears, but most of our approvers will not be users that will be signed in to ServiceDesk on a regular basis.
Field and Form Rules - what Execution Order
Hi everyone, I have several rules in each section. (on form load, change, submission.. I read the web documentation from ME.. https://help.servicedeskplus.com/configurations/helpdesk/field-form-rules.html and example. What is order of execution in each section. Which rule get executed first, and what happen if two rule try to change the same field?
Architecture performance and scalability
The service desk system is filled with new features, but the architecture of the solution stands still, for example: 1. There is no Fail over services, the implementation of FOS is a warm reserve. This add-on works only on MS windows and does not Fail over. 2. Scalability - there is no possibility of horizontal scaling, for example, several application servers on different servers work simultaneously as a whole (for example, Apache Tomcat cluster), this would also solve the problem of fault tolerance.
End User Desk Portal
Hi all. I am new to the Service Desk platform and thought I would pose the questions here. I have been trying to find the association of the service categories within the "Create an Issue" and "Request a Service" on the web portal. Is there a way to separate out the service categories etc..from these 2 aspects? It seems to me that currently, in either "create an issue" or "request a service", the same information is presented. I feel this could confuse my end users via terminology. I like the idea
OpenLDAP login problems when adding additional fields in table sdldapfieldmap
I added all users from our LDAP-Instance in ServiceDesk Plus in the Admin/Benutzer/LDAP-Section. Unfortunately the name in LDAP is only the login number but I wanted to have first, last and full name available for all requesters. Thereforte I followed the instructions: https://pitstop.manageengine.com/portal/community/topic/how-to-configure-extra-ldap-field-map After I added following columns to the sdldapfieldmap-table in the database INSERT INTO sdldapfieldmap VALUES (7, NULL, 'FullName', 'cn',
All you need to know about the Exchange Online incident EX191754, and how O365 Manager Plus could have saved you!
Hello everyone! Microsoft’s Exchange Online recently faced an email delivery issue which prevented users from sending rich text format (RTF) emails with attachments. It impacted the Exchange Online users all over the world, and the issue is expected to be fully resolved by October 2, 2019. This is not the first time such incident is occurring, and definitely not the last. Read our latest blog on "Yet another Exchange Online incident: All about EX191574 ", to know all about this incident, and how
Applications Manager Get Monitor Configuration from API
I've been looking at the ME API for applications manager and can't find the correct way to do this. I want to use the API to get a response that contains all the configuration values of an existing monitor so that I can alter them programmatically and then create a new monitor with the slightly altered values. I see how to create a new monitor but not get an existing ones configuration. Is this possible?
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