Caída total del sistema de Tickets
Buenos días Reporto inconvenientes con el Software Service Desk el cual actualmente se encuentra montado en un servidor. Hace aproximadamente se cayó el Servicio y no quiere arrancar, solicitamos de su apoyo para solucionar el inconveniente el cual no deja acceder al servicio y dar atención a los usuarios
default postgres password for servicedesk 10.5
Hi there, since I upgraded to 10.5 I can't connect to postgres using default user&pass postgres/postgres. What is the current password?
error upgrade from 10.511 to 10.513 - javasql.SQLException: Invalid column name TEMPLATE_META_HANDLER.
this error pops up as soon as i try to load the patch into updatemanager. javasql.SQLException: Invalid column name TEMPLATE_META_HANDLER.
EMM Token Enrollment - Samsung Devices
When enrolling Samsung devices via EMM, there's a whole set of default Samsung apps that do not get installed that would otherwise be on the phone if enrolled via user invite or if the device was setup out of the box. For the most part it's not a problem to install apps again from the Play Store but the Samsung Galaxy Store app is not in the Play Store and can't be re-installed from what I can tell. Some Samsung apps need the Galaxy Store in order to update. Is it possible to prevent EMM token
Enterprise Service Management - SDP On-Premise
Does anyone know when the Enterprise service management feature will be available in the On-Premise version of ServiceDesk Plus? I was told in the beginning of 2018 and I see the framework enhancement has been released. I figure this feature goes with that enhancement.
Detect Change of Login location (IP Address)
Is there a way to identify that a user has logged into domain (via app login or via vpn) from a new location than previously? For instance, a user logs into an app from work computer; then he/she uses home computer. Is there any way to capture such change of location and which product would be suitable? Thanks in advance for any tips. -Anna
Filter Email Ids to Notify
Is it possible through a script to filter addresses shown in the Directory to a certain domain? We would like the ability to allow users to add a cc'd address in some request forms. The challenge is the directory is quite large and contains many domain addresses (gmail, hotmail, etc..). So to avoid having information shared to the incorrect address or worse, outside of the organization, is there a way to filter this directory?
[SD-82665] Field and Form Rules Tab - Shrink/Remove Action Column
Some of my templates are pretty big. One template I've created is a merger of 8 old forms that we used to use. It has many many Field and Form Rules on it. With the form being so big, and the rules being so numerous it's starting to become a hassle to find the correct rule when making edits to the form. One rule can take up multiple page lengths (when scrolling) due to it showing the Actions that particular rule is taking. My request is that we have the option to hide that Action column. Most everything
Desktop Central OS deployer module
Hi does anyone have start to finish documentation to setup the OS deployer module in Desktop Central with PXE boot, ME documentation is threadbare and I feel like I'm missing something?
[Upcoming webinar] How to implement continual service improvement in your help desk
Implementing continual service improvement in your help doesn't have to be difficult. Join us for our three-part webinar series to discover how easy it is to implement continual service improvement (CSI) in your organization, starting with these specific areas: Part I - Decreasing request resolution times Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: October 17, 2019
[Upcoming webinar] How to implement continual service improvement in your help desk
Implementing continual service improvement in your help doesn't have to be difficult. Join us for our three-part webinar series to discover how easy it is to implement continual service improvement (CSI) in your organization, starting with these specific areas: Part I - Decreasing request resolution times Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: October 17, 2019
[Upcoming webinar] How to implement continual service improvement in your help desk
Implementing continual service improvement in your help doesn't have to be difficult. Join us for a three-part webinar series to discover how easy it is to implement continual service improvement (CSI) in your organization, starting with these specific areas: Part I - Decreasing request resolution time Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: October 17, 2019
Looking for a way to export a list of request (with details: id, technician etc.) based on category
I'm using servicedesk in cloud: is it possible to do that?
Creating a Pick List of Users
I'm interested in creating an incident - additional field which will be populated with a list of ServiceDesk users. I'm hoping to use this to allow users to select those users higher than them in the chain of command for use with approvals. I have never really messed much with scripting in ServiceDesk, so I'm not sure if this is something that will be simple to do.
[ForYourInformation -13] Multilingual translations made too easy
Hello folks, Language is the medium to get travel your words to reach people in different regions. It becomes irksome when you want to set up your business in another country, region, where languages are different than yours and you are not familiar with it. Now, it is not less than a herculean task. With ServiceDesk Plus, you can now translate the user interface texts and personalize the application as per your requirement. You can choose to rename modules or any UI phrases used across the application.
Major Bug: Failed Tasks leaving massive Data files
When a Scheduled Task fails, it leaves massive data files within the Data directory ( \Exchange Reporter Plus\data) under in a subdirectory named after the Exchange server for which it failed. For us, one job failing for 3 servers caused a total of 10 GB of disk space to be consumed. When I opened a case regarding disk space disappearing, it was mentioned that these files are left behind and that I "could go into these directories and delete these files when a job fails." This is a 1998 solution.
Scheduled Requester Import from CSV with requesters additional fields
Hello guys. I want to import a CSV file contains all requesters everyday and I have tried to read and execute all tips from this two discussions: https://pitstop.manageengine.com/portal/community/topic/scheduled-import https://pitstop.manageengine.com/portal/community/topic/automatically-import-requester-csv-file-in-sdp All works well but I can't import users additional fields specified on "User - Additional fields" --> "Requester additional fields": How I can declare the additional fields in scheduledCSVUserImportMapping.xml?
Picture on the service pack link
Good Afternoon, I am just informing you that the picture is incorrect on your website and makes you seem like you're living in the future.
Need to give ability to set Due by Date to the requester
Hi, we have Servicedesk Plus integrated with email. a requester can open a new request by sending an email to specific mailbox. is there a way we can fatch a date from email and set that date as due by date.
[SDF-29571]Surveys
Hello, I have 2 questions about the survey module: - is it possible to include the survey in the "close request" form ? I want to avoid the user to get 2 email when a request is solved (currently: one for closing the request + one for the survey) - In
FOLDER MONITOR
Hi, would like to seek your inputs please. How to setup a Folder Monitoring which would know that everyday there is a newly dumped filed. Thank you so much for your assistance!
URGENT Security Issue in Download Attachment API
There is a security issue with the way the Attachment Download API works. For users that are already authenticated in the application (ie have already logged in through the login page), requests to that download endpoint do not first check to see if the user making the request has access rights to the attachment that is being called for download. The regular download call does check this as it has the authKey in the request URL. Here is an example. I log in with a test user who only has access
Cookie bug removes domain name at login
Hello, I've reported this a few years ago before, but the topic is gone and not resolved. So here is a new one, because the problem still exists. When a requester sends an email to our servicedesk, they receive a notification mail with an URL like http://servicedesk.[ourcompanyname].nl/[nameofcustomer]/WorkOrder.do?woMode=viewWO&woID=[ID], because their account Login URI is http://servicedesk.[ourcompanyname].nl/[nameofcustomer]. If one of our technicians is assigned to that ticket and clicks on
Parsing mails
Dears, I've problem in parsing only one command, but its importance is very high. The command is: @@REQUESTTEMPLATE=Printer Problem@@ I read this command should fill the fields with the defaults of the template name provided for XXX. However, I tried using it many times and it never worked out. Is there who can help with this important matter. See screen shots to view examples of my templates Best Regards, Kateba Attachments : Incident templates.png Service Requests templates.png
[SOLVED]Error with sending scheduled report to email [SD-80239]
Greetings, We have an issue with 10.5 Build 10506 + PostgreSQL. When I create a schedule report like this one: SELECT ti.FIRST_NAME "Technician",std.STATUSNAME "Request Status",count(wo.WORKORDERID) "Request Count" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID WHERE (wo.ISPARENT='1') AND wo.CREATEDTIME >= <from_thismonth>
How to populate user names in a request additional field.
I used this instruction, it works fine, thanks. https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-user-names-in-request-additional-field\ There is a need to edit the request. 1. So that when choosing an employee, the field should be entered not with CI Name, but with E-mail. 2. Add to the field from the CMDB database only those employees who have filled in the E-mail field.
Widgets missing
Anyone know why there are no widgets in my copy of ServiceDesk Plus? I have done a complete reinstall of the software and still have nothing, before and after restoration of my data. Anyone have any ideas? Your Version : 10.5 Build 10513
Preventive maintenance task
Hi. I wonder if someone could help me to verify the next information about Preventive Maintenance Task function 1- I have a maintenance task that shall be executed each month for the rest of 2019 only. I wonder if the task can be restricted to be generated only in 2019 and not to repeat during 2020?. In other words I want to restrict a monthly preventive maintenance task but just for a single year. 2- Also for the same situation above, we want that the task that shall be no longer valid in 2020
Custom Report : Additional column to calculate days since TICKET has been created
Hi, My installation as below. ServiceDesk Plus Standard Build number: 10513 Db: PostgreSQL ver 10.5 I'm wondering if anyone can help to create a report with additional column to show number of days since the TICKET has been created. Thanks.
SPD v10510 Internal error
Hi Updated SDP v10500 to v10510 and now alot of users get Internal error message when they change stuff in requests. The problem is browser related, some users have problem in chrome/IE, for others it works. Some users has no problems at all. Browser cache is cleared. SDP v10510 SQL 2014 //Peter
Task and Milestone Order wiithin a project
The order of the Task or Milestone should be able to be changed.
Creating an additional field for selecting approvers
Good afternoon. We use the 10th version of SDP. The organization has more than 10,000 bidders. In certain situations, it is necessary to obtain approval of treatment. We tried to use the "select approvers" field, but this is inconvenient because, this field loads the entire list at once, loading the field takes more than 20 seconds. Is it possible to create an additional field, by the rules of fields and forms add to it all the initiators of the application and technical experts, and write a script
Deleted technician Scheduled report not visible on Owner's account who deleted the technician
Hello Team, One of my employee has left the org. i found few scheduled report were there in her account. so i have deleted the account from application. as per the application behavior if i have delete the technician all the scheduled report must move from exit employee account to mu account scheduled report. but here i am not able to see any scheduled report created by exit employee. please help me for deletion of scheduled reports created by exit employee. i can see the scheduled report using the
Chat feature not working - running from cloud
Hi, We installed Servicedesk plus MSP on our cloud server. When we tested the chat feature, technician are not able to get any chat notification from requester. Our aim is to set up external requester and get them to use live chat feature via our cloud server. Can this be done ?
Running Custom Reports
Afternoon All, When I setup and run a custom report it starts out fine. I am able to enter the criteria and run the report. However when I try to sort or export for some reason the number of records jumps into the thousands. The majority of the results don't match my criteria after sorting or exporting. This happens to all reports. I have never seen anything like this. Ed
Audit Block Executable from Desktop Central
Hello Support. We have Desktop Central v10.0.417 and we have configured the Block Executable for the firefox.exe application. This works perfectly. The question is, does Desktop Central have any audits or logs that show if end users have been trying to open the blocked application firefox.exe? We want to know if users have been trying to open a blocked application. Regards. Rafael Vega.
Deleting Resources
If I brought in the wrong OU resources I can delete them without harm to the AD. Stupid question I know but there has been some applications that do harm the AD when you delete a resources imported from an AD structure that I have used in the past so I just need to validate.
OS Deployer Desktop Central Push Deployments
The one item that keeps our group from using OS Deployer is the inability to push deployments via agent to a workstation. We currently have this capability with Smartdeploy and it is a God send when it comes to mass deployments without having to have people sitting in front of workstations. Are there currently any plans to add push deployment via agent to OS Deployer?
Unique MDM device device email addresses?
Hi, Do the MDM device email addresses have to be unique? Can I set-up multiple devices with the same email address? Does the email address have to exist? I know it's used when the passcode is changed but is there anything else which may be affected? Bob
How to setup an alert for no modifications?
I want to setup an alert that will send an email when no AD user account modifications where done the last 2 hours by a specific user account. Cant figure out how to do that, anyone with experience setting this up? I tried using the "Modified Users" report profile and set the threshold of events to 0 the last 2 hours with a specific filter on Caller Username, but I receive an error that the threshold numer is invalid.
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