[SOLVED] "SD-76704" Attachments download .json
We are using service desk plus version 10.0 Build 10011. When a user replies to a ticket by email and adds an attachment, when trying to view the attachment from the portal it downloads a .json file. How do we get to the original file that was attached to the email? I have attached a screenshot showing what is downloaded and also that the system shows that the file is a .jpg with a size of 1856.31KB Thanks,
Custom task text with request properties
While configuring an incident template i can set up the tasks that it should have inside the workflow tab. But i can only specified static text for the task text, but what i need is set on each of these tasks a customized text with values of fields that were selected/established when creating the requests (also custom fields). Is this possible? Regards
API call is blocked on central server
Hi, I want to call getDeviceSuammary and many other device/interface specific endpoints on a Master-slave installation of OPManager. But I get this error mesage in API repsone: {"error":{"message":"This operation is blocked in Central Server.","code":5004}} However, The call of listDevice endpoint returns the correct answer without any error. What's the reason and how could I get details of the devices which are behind probes? Thanks
Modify existing scheduled report - PC
I have an installation on a Windows Server with a similar problem as Here but on Desktop Central. It's a scheduled report that is emailed out to a user who is no longer in the company. I'd like to modify the report but I can't find it in the 'scheduled reports' section. The report is labelled "Patch Vulnerability Database Report" but I'm not sure that is relevant to the issue. There is only one login to Desktop Central, that is the admin login and this is the only report running. The solution in
Agent installation question
If you got to SoM > Computers. If you select any number of computers and attempt to Install Agent, will this attempt to install the agent from the Desktop Central server or the remote site server if that computer(s) belong to a remote site? We seem to be having a possible issue with patches not making it to the computers and it seems the agents are not functioning correctly on a couple machines. So I was wondering if attempting to reinstall the agent this way would point the computer back to the
Servicedesk Service Stops Occasionally
Hi Dear all I have a problem on Servicedesk Manage Engine 7018 that stops service occasionally, when I check windows event viewer the two record are exist: 1) Event Type: Error Event Source: servicedesk Event Category: wrapper Event ID: 100 Description: There were 10 failed launches in a row, each lasting less than 300 seconds. Giving up. 2) Event Type: Error Event Source: servicedesk Event Category: wrapper Event ID: 100 Description: There may be a configuration problem: please check the logs. The
Never received a response, issue still happen 3 months later
I posted this over 3 months ago and it's still marked as "Working On It." https://pitstop.manageengine.com/portal/community/topic/superseded-patches-still-listed-as-missing-after-desktop-central-upgrade We've been having difficulties with different aspects of this software recently. Now that those seemed to have been fixed, I need to get back to this. Right now, I have 30 patches that have been superseded going all the way back to April 2019 that are listed as missing patches. This is causing some
Getting signed out of ServiceDesk constantly
We're using 10508. We've noticed that we get signed out of SDP constantly. For instance, when we leave at 5pm in the afternoon and come back at 8:30 the next morning, we have to always sign back in to SDP. Is this normal? We always check the "Keep me signed in" checkbox but that doesn't seem to do anything. We are using Active Directory authentication, but not using pass-thru. Just curious if anyone else has this issue. Thanks.
How to perform attribute level restoration of AD objects using ADManager Plus?
Granular recovery of AD objects Granular recovery means restoring the smallest of changes, without having to perform complete restoration of data. In Active Directory, granular recovery is synonymous with attribute-level restoration, which is restoring only a specific attribute of an AD object, instead of restoring all the attributes of the object or restoring all the objects. Why should you perform attribute-level restoration? Helps reduce resource utilization Faster than complete restoration The
How to use User Group to restrict visibility of requests
Hello Need to fine control which requesters can see others requests. The is site manager visibility, department manager visibility, I know. But if we need more specific controll like users in FI group can see only FI requests whatever department or site? I understand how to use User Group to control visibility of Incident Templates used to create an incident, that's all.
Password Manager Pro new build 10200
Hi, Password Manager Pro 10200 has been released and is now available for downloading. Take a look at our Release Notes to learn more about other enhancements and minor bug fixes included in this upgrade pack (build 10200). How to Upgrade to Build 10200? Existing customers of PMP can download the upgrade pack from the following URL: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html IMPORTANT NOTE: Take a copy of the entire PMP installation folder and paste it in
Beware of 10509 if you use https
Hi, Just upgraded from 10508 to 10509 and the custom http->https redirect we had in place was deleted. So if you use a certificate on your servicedesk server, you need to re-add the info in web.inf after the update - the server.xml is fine funny enough. And if you've forgotten the text needed can be found in the FAQ here: https://www.manageengine.com/products/service-desk/on-premises/faq/upgrade-installation-backup.html Just a heads up. /Rasmus
Custom Trigger: Change Verification notification
Similar to how there's a script to notify users to reply to pending tickets, is there a script available to send to change request roles after a ticket sits in a particular stage for to long? Ex: Once a ticket is deployed and is ready to be tested/verified, send a notification out after 3 days to remind techs to complete and close the ticket.
How define technician id by Key API ?
Hello! How define technician id by Key API ? For example: 1. User has Key for get API request from SDesk without login&password auth. 2. He wants to get all his own "open" Orders without login&password auth. Is there any methods identify UserID or technicianID by API key and get his orders by json? Thanks!
Custom notification rules based on group
Hi, We are using our Servicedesk system for several teams in the organisation. Requests are sent to different email addresses, which all end up in the same inbox, which is linked to ServiceDesk. In ServiceDesk, we separate the requests through business rules, assigning a certain Group to a request based on the email address it was sent to. Now we could like to customise the "E-mail acknowledgment to requester on submitting a new request" notification rule, so that the content of the email sent to
Configuration Management - to get the list of users enabled with service request approval permission / list of sites present in the application
This report returns all the users enabled with service request approval permission. SELECT aaauser.first_name "Approver Name", dpt.deptname "Department", sdo.name "Site", sd.jobtitle "Job Title" FROM srapproverdetails LEFT JOIN aaauser ON aaauser.user_id = srapproverdetails.approver LEFT JOIN aaacontactinfo ON aaauser.user_id = aaacontactinfo.contactinfo_id LEFT JOIN sduser sd ON aaauser.user_id=sd.userid LEFT JOIN userdepartment ud ON aaauser.user_id=ud.userid LEFT JOIN DepartmentDefinition
[SDF-70628] mandate custom field before Submit for approval
It there way to do subj? I want some fields to be filled in before sending for approval And without this fields 'submit for approval' must be negate
[ Exclusive Webinar] Say goodbye to weak passwords with ADSelfService Plus’ password policy.
Hello! We can help you identify users with a weak password but how can you prevent users from using weak passwords? Join webinar Attend this webinar and learn about the limitations of Active Directory password policy, enforce a customized more granular password policy for both on-premises and cloud applications, and improve password security
Port Number
Not sure if it just me but we have an on-premise hosted ServiceDesk Plus and to navigate to it we have to use the port number on the end of the url, is there any way around this?
How To Delete a Service Catalog Resource Question
Hi Pitstop, I am playing around with the Service Catalog and have created some custom questions inside a Resource. Eg: Choose the laptop model as a drop down? I want to make a change to this question; either delete it or make it a Check box? I cannot find the options to do this. The ability to change the type is greyed out. Can I delete and recreate the question? Where can it be done? Thanks, Brad
Remote Control on MacOS
I am unable to get Remote Control to work on a Mac client. The action log in DC shows "Remote Control failed to connect with MACOS- TEST.<b>Reason:</ b> Communication failed between Agent and Server". Windows machines on the same network are able to have Remote Control sessions connect successfully. The mac is fully patched, and has Agent 10.14.16. I also tried it on a second mac on the same subnet and received the same results. I'm not seeing anything amiss on the Mac's logs that point to an issue.
Technicians Unable to see some Requesters in SDP
Hello, When opening a ticket all of my technicians are unable to load a few requester's in the Name section of the ticket. They can find and open tickets for most requester's but some just will just not load for them. I know for a fact that the requester's are in our system and were imported from AD as I can see and pull them up when I create a ticket. I do have admin access to SDP and the technicians having issues do not. When I do open a ticket against the users they are having issues with I am
User did factory reset
When an employee quit they factory reset the device before handing it back in. Somehow this completely severed the link with Manage Engine. We cannot communicate with the device anymore. The device has been logged into and it doesn't have the MDM installed on it. I feel like this is a serious security breach if at anytime they can remove the MDM and tracking on the device and have a completely unlocked device! We downloaded ManageEngine MDM app and its asking for a one time password that we never
Apps not automatically installing
Hello, I am using Mobile Device Manager for Manage Engine Desktop Central. When I go to deploy an app or update, I have the option to send the install to the ME app catalog on their devices, or do a silent install. With a silent install, I am under the impression that it is supposed to install without any user intervention on the device. Instead, it sends a pop-up message to the device asking if it wants to proceed with the install. Should this be happening? Thanks, Joe Satow
Email Command for technician to update or close ticket?
Is there a way to use the email commands where a technician can reply to an email about an incident assigned to him and update fields like you can when the ticket is created? I had assumed you could reply and use the @@STATUS=Resolved@@, but didn't seem to work. thanks
The second edition of the Password Manager Pro Masterclass is here!
Hi all, Password Manager Pro Masterclass is back, this time with a brand-new set of topics to help you stay abreast of the various trends in enterprise privileged access management (PAM). These hands-on sessions will highlight the business scenarios that require you to adopt a strong PAM program, and our experts will show you how you can use Password Manager Pro to achieve this. The first topic for the Password Manager Pro Masterclass series is "Straightforward password management for small business
View Logged in Users
HI, Is there a way to view who is currently logged into Service Desk? I'd like to know when a regular user and or admin is logged into the system. I think this would be helpful if we need to perform maintenance on the server or update the service desk software itself. I have the following version and build number: Version : 4.1.0 Build Number : 4105
How do I install Norton Secure VPN?
To install Norton Secure VPN first click on Sign in and then enter your Norton account credentials and click on Sign in. In my Norton Page, click on Download that appears under the Secure VPN. And then, open the downloaded file and then do the following. Launch the Norton Secure VPN app. Sign in to Norton Secure VPN with the Norton account credentials. To ensure a successful installation, get the proper guidance of a skilled technician at Norton internet security. https://www.ukcontacthelp.co.uk/norton-complete-protection.php
Domain/Network Scan attributes and relationships discovered
Hi, is it possible to know which attributes and relationships are discovered and automatically added in the CMDB during a domain/network scan? For example I know that softwares on a workstation or a server are automatically added as relations in the workstation after discovery. Thanks
Max number of asset reached
We are trying to mark 8x monitors as Items Received in the Purchase area so they get added as assets. It allowed me to mark some of the order as received but said I couldn't add the rest as we had reached a maximum for that asset? Unfortunately I'm unable to replicate exactly as it now shows the attached error instead when tyring to mark some more of them in that order as received again. Any ideas?
IT analytics in 90 seconds: Monitor assets' financial data at various stages of their life cycle
Ensure accurate financial records in your help desk by tracking assets’ financial data through every stage of their life cycle using Analytics Plus’ reports. If you're not already using Analytics Plus, download your free 30-day trial today.
IT analytics in 90 seconds: Monitor assets' financial data at various stages of their life cycle
Ensure accurate financial records in your help desk by tracking assets’ financial data through every stage of their life cycle using Analytics Plus’ reports. If you're not already using Analytics Plus, download your free 30-day trial today.
Limit fields on the number of characters.
Hi,Team. The fields category subcategory and position are limited by the number of characters equal to 100. Also, naming a service in a service catalog is limited to 100 characters. More precisely, when creating an order, only 100 characters in these fields are displayed. How is it possible to remove this restriction? Thanks.
Associate Service Request -> You are not authorized to perform this action.
In ServiceDesk Plus, purchase orders can be created but cannot be associated with a service request. "Associate Service Requests" is in the Actions drop-down menu but attempts to use it result in "You are not authorized to perform this action." My account is an SDAdmin and a purchaser. Have I made a simple mistake in configuring Purchasing? Our version of ServiceDesk Plus is 10.0 Build 10016
Report on Group Scope changes
Hi, Hopefully an easier one, where can I find reports on changes to the Group Scope of a Security Group (i.e changes from Domain local/Global/Universal). Thanks, John.
Migrate postgresql to MS SQL
Dear Manage Enginee, Could you explain, how to migrate ServiceDeskPlus from PostgreSQL(local install) to MS SQL(remote install)? I need to move sql db to MS SQL. ServiceDesk version is 8.2.0 Build 8212 Best regards, Ivica
Cannot start ADSelfService Plus service
The ManageEngine ADselfService Plus service terminated with the following service-specific error: %%4294967295
Automatic sending of tickets to the sender
I am testing the servicedesk tool, but I am stuck in the opening of tickets by email. I would like to know if it is possible that an automatic notification is sent to the person who sends the mail (sender), I see that he sends the notification to the emails in cc, but not to the sender. Thank you
Unable to modify any template
We are having a big issue from a week, we are unable to modify any incident templates because of this message: The following fields in the Layout richiedente do not have Requester Can Set Permission site we had already open a ticket to the official support, they said to wait for the 10509 release who should have solve the problem, but unfortunately it doesn't. We are in a very big problem with our customer, cannot do their requests. The problem seems to be on the SITE field, permission or something
Configure SFLOW from HP A5500-24G-4SFP HI to manage engine netflow analyzer
Hello, I have an HP A5500-24G-4SFP HI Switch with 2 interface Slots. I would like to configure sFlow in it and send it to Manage Engine NetFlow Analizer. I Can't find the setting in the web-gui. Has anyone done that? Kindest Regards.
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