Hi,

Just upgraded from 10508 to 10509 and the custom http->https redirect we had in place was deleted. So if you use a certificate on your servicedesk server, you need to re-add the info in web.inf after the update - the server.xml is fine funny enough.

And if you've forgotten the text needed can be found in the FAQ here:

https://www.manageengine.com/products/service-desk/on-premises/faq/upgrade-installation-backup.html

Just a heads up.

/Rasmus