Introducing Wi-Fi Analyzer for OpManager
Wi-Fi Analyzer for OpManager effectively monitors signal strength, channel graph, and channel interference of all the available Wi-Fi networks. The best part is that you can enjoy the smart Wi-Fi analyzer with absolutely no advertisements. The enhancement is supported on Android mobile and tablet devices. The benefits of this most sought-after feature are: Easy-to-read-and-understand graphs to know which of your Wi-Fi devices and Access Points are performing low, good and the best. Sysadmins can
Question about feature on SDP roadmap
I was reading the SDP roadmap here: https://help.servicedeskplus.com/roadmap.html Under Planning > Requests > Related Workflow, there's this item: Creating dependent requests for service request through templates. Can someone please explain what exactly this feature is? Thanks!
Open customer page
Hi, There is any way to open customer page by phone number or ID? Regrads, Cezary
Add Images/Attachments to Announcements
It doesn't seem to be possible to add images and/or attachments to announcements sent out. Can this currently be done by some workaround? Or perhaps this is a feature that is to be added.
API Calls to create new ticket
Hello, What API calls do I need to make in order to have SDP; 1. CREATE to tickets 2. UPDATE existing tickets Thanks Rob
[ SDF-50585 ] Change Email Notification
Hi When an email gets sent out from Servicedesk plus notifying each status change, is it possible to include the reson for change be included witihin the body of the email Is there a database schema we can refer to? For example: The below is the template within a status: is it possible to include the reason for change as per below to be included when an email is sent out? Field is only an example of whqat i belevie the variable is.
Publish other changelog
Hi Currently, to know what's changed in desktop central you have to enter your current ME DC version's number and then you see a whole list of changes. But when you install an update, another changelog appears which shows the changes clearly per version number. I find that one to be much more useful, to know whether or not an update is necessary for me. Could you please publish that one on your website?
Rename a domain computer via Desktop Central
Hello, I suppose this is quite a basic task, but I failed to find a working solution. Is it possible to rename a domain joined computer via Desktop Central? (Without prompting a user, no immediate restart required) I tried these, but it all failed: https://blogs.manageengine.com/desktop-mobile/desktopcentral/2009/04/13/rename-remote-computer-using-desktop-central.html https://community.spiceworks.com/topic/1123641-renaming-pc-remotely-with-powershell-and-manage-engine https://pitstop.manageengine.com/portal/community/topic/is-it-possible-to-change-the-computer-name
Secure Gateway with Global Workforce
We recently purchased Desktop Central with Distribution and Secure Gateway servers. How do most tackle the secure gateway and a global workforce? We have offices across the globe and we will be putting a distribution server in each of our datacenters (2x in US, 1x in UK and 1x in APAC) to services all of our branch offices. All of our users have laptops. I understand that only 1x secure gateway can be configured. What I don’t understand is if we have a secure gateway configured in the US, all remote
Need custome report
Hello there, I need below custom report. Computer name, Operating system, Processor, RAM, Bios release date,Hard disk type, service TAG
Technician only Template - Edited by Requester
Hi there, We have created an incident template which is only available to Technicians. Requesters do not see it in their Portal and can't select it for new tickets. We've allowed access for requester to edit their tickets generally, but when they edit this template they have access to edit everything the technician does. Including ticket assignment etc. Aside from removing the users access to edit tickets is there any way around this? TIA! Dave
Bar code scanning integration
We have Service desk plus. But we also want to be able to track the physical assets by bar code sticker on equipment and be able to track with scanner. Is there any way to integrate this (with a 3rd party program) in servicedesk? IS tehre an add-on we can buy from manage engine that will do this? Lastly how do other IT departments track their physical inventory with bar code stickers
Multiple Requesters for one Ticket
Greetings everyone I was wondering if there is any possibility to add multiple Requesters to a single Ticket. We often have Tickets, which affect more than one of our customers. Therefore, this would be a great option. I know about the function with the "E-Mail Ids to Notify", however this only accounts for the messages, which are sent manually. System Notifications from the Request Life Cycle are not sent to the E-Mail Ids to Notify or is there any way to achieve this? Thank you very much.
Issues with pasting images into requests and solutions
I'm using SDP 10512 with Firefox 69 and Chrome 77. When using Firefox and pasting an image into a request, the image gets pasted twice. When pasting into a solution, it also gets pasted twice. When using Chrome, I'm unable to paste an image into a request--nothing happens. HOWEVER, I can paste an image into a solution without issue. Is there a solution or workaround to this? Thanks.
ESM - What happens when users put their request in the wrong Instance?
Can it easliy be moved to another instance?
JavaScript Field and Form rules
Hi, From what I have gathered you do not have access to the entire JavaScript "catalogue" in field and form rules. Therefore I was wondering if there is some way I can get SDP MSP to understand "\n" in a field and form rule. //Thomas
Active Directory Reports
We have set up almost all of the AD reports which provide a lot of great information. However we are trying to do our user Attestation and approval of groups, members, and group management. Is there a default or custom report that can provide this info. We are looking to send a report to the manager of each group (or group of groups)to review and approve or change members. Manager A Group 1 member 1 member2 Group 2 Member1 Group 3 <new page, or new report) Manager B group 1 member1 member2 <new
BAT file that executes installed EXE doesn't work
Hi, We're currently implementing DC, so I'm pretty new to this. I'm in the process of rebuilding the packages that we already have in our old solution and there's something that doesn't work in DC. We install a PDF printer on our computers, and that supports creating multiple virtual printer queues with different settings. They are added by running an EXE - that is already installed - with some arguments. I have added the commands to a BAT file and that works fine with our old solution and if I run
Powershel script execution - problem with function included in ps1
Hi I have to run custom script from DC I create package but in field "installation command..." I need tu put this powershell.exe -ExecutionPolicy RemoteSigned -File Get-WindowsAutoPilotIHWID.ps1 -OutputFile \\sharedfolder\hwid\%computername%.csv Script execured with success but output location is empty,Also can't find csv file on PC where package was execuded. -outputfle it is parameter from ps1 file Can you help me
apm integration with opmanager
i install apm in the same server of opmanager but after complete installation when i press on apm tab all i have opmanager refused to connect.
APM Plugin
We have OpManager 11.6 with the APM plugin There is no user manager with the plugin, so access to the APM monitor groups is controlled via the OpMAnager users. When I give an OpManager user ownership of a monitor group in APM there is no option to create or accociate new monitors How do I achieve this Bob
Change field mode
There is a need to change the operating mode of the field Select Approvers. To make it function like a field E-mail Id(s) To Notify. When the cursor was hovering over a field, the data was not displayed, and when hovering over the icon next to the field, a search page appeared, but not all the values of this field. Our company employs more than 10,000 employees; when you move the cursor on the field Select Approvers, it loads for a long time. Thank.
IT analytics in 90 seconds: Ensure customer retention through first call resolutions
Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today:
IT analytics in 90 seconds: Ensure customer retention through first call resolutions
Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today:
Python 3.7.4 Install - What am I doing wrong?
So I'm just now getting into scripting, and am attempting to configure Business Rules to run python scripts. I've installed Python 3.7.4 on the server, have made sure that the Python folder and the Python Scripts folder are in the PATH environment variable. Still when I attempt to run the script, either through the Business Rule or through a custom menu item, I receive the following error: by Joshua A Jones Menu Name : Testing Message : Cannot run program "addApproval_Sample.py" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"):
How to add objects to multiple Active Directory (AD) groups at once, using ADManager Plus
As opposed to the native AD tools that require you to use complex PowerShell scripts to add objects to multiple AD groups, ADManager Plus allows you to add objects to groups using a CSV file in just a few clicks. Rules for creating a CSV file required for adding objects to groups: 1. The first row of the CSV file must contain the LDAP names of the AD attributes you wish to configure. To view the complete list of all the LDAP attributes that can be specified in a CSV file, click here. 2. Every
ServiceDesk Plus On-Premise vs. Cloud
I was using SD in your Cloud. Now I installed SD in Linux and finally got it to work, I was surprised that it doesn't look the same. It is totally different view, is this a setting or is it really different versions?
Update drivers on endpoints
Does anyone know if I can push the latest drivers for my laptops through desktop central? Specifically, I need to update the wireless drivers on all my laptops. I can touch each one and do it through the manufacturer's support website but I would love to be able to centraly control that!
AD Sync Settings - Question about OU's
I believe I know the answer to this question, but I wanted to verify and I couldn't find it anywhere in official documentation or through questions on this forum. When adding OU's to the AD sync settings in Desktop Central, does it automatically include any "child" OU's listing under the parent or do they each need to be checked individually? Here is an example: https://i.imgur.com/QltYJXn.png
SDP sync stopped working
Hi, Sync between SDP and A+ suddenly stopped working. The sync status in SDP is stuck on "in progress" since two days ago. A+ is reporting that sync is successfull but, no new data is fetched since two days back. I've tried doing manual syncs both from A+ and SDP, and restarted the A+ service, but no luck there. Regards, Alexander
Chrome on IPad does not allow to set start tabs
Hi All, I've run into an issue with Chrome on my iPads. We need to be able to set the tabs that open when Chrome is opened. I need to set it to open two specific pages on all the iPads that are managed. We've tried setting it manually on each of the iPads (which would also be acceptable), but the option to do so seems to be missing. My question is twofold: 1) Does pushing Chrome through the MDM remove / restrict access to these settings? 2) Is it possible to give these permissions back OR push
[SDF-42723] Create rule - When user is out of the office - don't assign cases to the user.
Hi All, I would need a help with creation of rule that will do the following: In case the technician is out of the office (based on the integrated Scheduler) when user reply on case it won't be automatically assigned to the technician but to some group/list of people. Like a kind of notification so we will know this should be take care of . Thank you in advance. Ondrej
API search_criteria Help
Hi, I'm trying to use the V3 API to only return open and on hold projects using search_criteria, but can't get it to work. Am I doing something wrong? { "list_info": { "row_count": "100", "search_criteria": { "field": "status.name", "condition": "is", "values": "Open", "OnHold" } } }
Fully Customizable Dashboard
Bringing this topic back up but is there a Fully Customizable Dashboard on Desktop Central or is there a product that integrates with it that we can use to generate Dashboards? i would like to be able to monitor changes in dynamic groups. Or is there also a way to edit the DPO Dashboard to display information we want?
Attempting to use "import from csv" to add maintenance windows and patch window entries for servers
Hello all, Per the instructions in the help documentation, I have created a csv file in excel with columns for Computer Name and Domain (as they are mandatory) followed by columns for Maintenance Window and Patch Window. I have exported and added the computer names and domains to their respective columns, as well as adding the maintenance and patching info to theirs. However, when I save the excel file as a csv and import it into Desktop Central nothing happens. The info isn't added, there are no
Configuration Target history
We have some software that gets deployed as one-offs as it gets requested, so the Target is changed frequently. Is it possible to see the history of when and which computer the Target has changed to?
Microsoft releases out-of-band security update to fix IE zero-day & Defender bug
1. IE zero day The IE zero day is a very critical vulnerability which can be exploited via Remote Code Execution (RCE). Remote code execution is an attack that can be performed by executing malicious codes from remote location. The IE zero day is tracked with CVE-2019-1367identifier. 2. Microsoft Defender DoS bug Microsoft also released security patches to fix a DoS bug associated with Microsoft Defender. The good news is, to exploit the bug, the attacker first needs to gain access to the victim's
[SOLVED] Problem with SDP+
Hi I have stupid situation. I have two PC installed from one Template (Desktop Central OS Deploy) and after this computers names mixed every audid scan.. In log I found this info wpdplsi103. has been renamed as wpdplsi103.ebm.infra.shared.etex_old. Reason:This could have happened if the names of the machines wpdplsi103. and wpdplsi106. were swapped in the network. This was identified while scanning the machine with name as wpdplsi103 in the network which had the same agent id - WPDPLSI103_1538383943879.
Track down long-pending requests using the status change history report
Long-pending requests pose a major problem for help desks because they, Bring-down customer satisfaction scores Increase resolution times Impact the overall SLA compliance rates Hold-up request queue Delay service delivery Analytics Plus' status change history report can help you visualize the life cycle of your requests—the different status changes that transpired since ticket creation and the time spent in each status—making it easier to spot bottlenecks in your process. For instance, the report
Remote Control Android Samsung no longer working
Hello, I have been setting up our samsung galaxy tab S3 devices to be able to remote control them but the remote control function seems to have broken over the weekend. They were working great last week on all 8 devices I setup but every single one of them lost this functionality. I even did a fresh wipe/reinstall on one of them but I cannot get remote control to work at all, it is just view only. When I log into them it alternates between "You can only view the remote screen" and "Your customer
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