OPManager Plus APManager as ADon issue while restoring backup
OPManager build 124075 APM adon build 13850 Steps: 1. Backup data from both aplication OPM & APM adon 2. Backup hole directory "Manageengine" 3. Fresh installation of OPM 124075 and APM 13850adon. 4. Register application with license. 5. Execute restoreDB.bat for OPM ends with errors: [09-24-2019]|[14:43:14:203]|[FINE] : Restoring table UniqueKeyDefinition [09-24-2019]|[14:43:14:343]|[FINE] : Restoring table PKDefinition [09-24-2019]|[14:43:15:045]|[SEVERE] : jdbc.RestoreException: Error occurred
Hardware Report: CPU model
Hi ALL! I need get report about CPU (look at screen) in all my PC - how to ??
Attachment ID from Request Body
Hello, i have powershell script which moving some data about request to another system. Now, i would like to move attachments too. I would like to get attachment ID but in my Request body (in json format) i don't see any information about attachment. Exist any another way to get Attachment ID ?
remove user from password access control authorizers
Trying to demote/retire multiple administrators from our PMP system. When I try to edit the user, I am presented with this message: Note: This user is required for approving password requests and can act only as Administrator,Password Administrator . To assign other roles, remove this user from password access control authorizers first. I've been trying to figure out the secret sauce on this one all day... Please help.
Audit Trails/Logs Purging
Greetings, By default, the PMP configuration for purging of audit logs is turned off. So, PMP has been keeping audit logs since we have first installed the application. We would like PMP to automatically delete logs older than 1 or 2 years. Currently, we are keeping logs that are older than 2 years. Is there any precaution we should have in mind on making this change? Do you suggest a specific time (after-work hours) to make this change? Please advise.
Groups
I noticed that I was created and a group called DEFAULT GROUP is associated to me. We have two other groups that seem to have all the resources accessible but I do not (When I try to add a resources it states that it is already in the system, so when try to find it it states it is not in the system. What can I do to see all the resources in the system?
PMP cant see my domane
I have 1. my test environment: DC01 controlles (mydomane.local) 2. Winserver 2016 for services (srv16.mydomane.local) This servers are Vmware VMs on VMware Workstation with virtual network On Winserver 2016 i installed pmp on PostgreSQL, its work fine. Then i try to add users and OUs from my DC01 follow the instructions in this article from web console in google chrome localhost:7272 https://www.manageengine.com/products/passwordmanagerpro/help/active_directory_integration.html In the pop-up form
Business Rule - Notify on new Requester creation
Hi there, We import our business users via AD sync. When we use the option: Process emails received from new email addresses? YES This is so external parties and suppliers etc are able to raise tickets. Is there any way to get a notification? I would like to review any tickets and requesters that are created outside of our core AD users. Thanks in advance, Dave
[ForYourInformation -12] Merging duplicated requesters accounts
Hello folks, With build 9412, a built-in functionality to merge duplicated requesters accounts was introduced. It helps you detect duplicated requester accounts (with the same login name or email address) in different domains and merge them into single accounts. It also helps you avoid confusion in identifying the correct users. Following are the probable causes of requesters accounts duplication: The same user is fetched from more than one domain during user import Servers are moved from Windows
Request vs Incident ticket number
Is there a way to have a different ticket number designation between Incident and Service Requests? Currently they are both Request ID : ##
How to set field and form rules in Service Catalog
Hi all, I'm new for this. I've created a service template in Service Catalog and the form as follow: Now I've created two Pick list fields on the form named "Branch Located" and "Branch Address" There's a set of values from BA1, BA2.....BA990 in the field "Branch Address" and BL1, BL2....BL99 in the field "Branch Located". Is there any simple rules so that when the requester choose BL1 in "Branch Located" and then only BA1 to BA10 are shown in "Branch Address" without showing other values? When
Microsoft releases out-of-band security update to fix IE zero-day & Defender bug
1. IE zero day The IE zero day is a very critical vulnerability which can be exploited via Remote Code Execution (RCE). Remote code execution is an attack that can be performed by executing malicious codes from remote location. The IE zero day is tracked with CVE-2019-1367identifier. 2. Microsoft Defender DoS bug Microsoft also released security patches to fix a DoS bug associated with Microsoft Defender. The good news is, to exploit the bug, the attacker first needs to gain access to the victim's
Desktop Central Remote Site Modification/Replication Policy
I was having problems with modification of a remote site , specifically installing and configuring OS Deployment Components. I had a previous replication policy configured when testing this feature when it was first released. The symptoms i had experienced: I was unable save OS Deployment Components settings nor would the settings create an image or driver repository profile when saving modified remote site. After working a case with support, the cause was that I had deleted a previously assigned
Unable to create Dia package from template
Hello, I've tried to create and deploy Dia 0.97.2.2 as a package but that failed because the download url seems to be wrong so the package was not created.
Unable to Update Schedule Task
This is my SECOND time typing this... your "Add Topic" interface does not allow going Back after Previewing in order to edit the post! I select Admin > Task Scheduling and select the Pencil next to the Task I want to edit, then under Data Sources I remove the Exchange Servers I don't want to be polled for this task, then I click Apply. When I click Update, I'm told "Schedule description can not be empty." However, I can't edit the Description field (it's grayed out.) So there is effectively no way
ADSelfService Plus 5803 Released !!!
Hello folks! We are delighted to announce the release of 5803 with a few issue fixes. Issue fixes : All untranslated UI text are now localized for all the languages supported by ADSelfService Plus. Issue which displayed the error message "Sorry, the page you requested was not found," when manually initiating multiple GINA/Mac/Linux logon agent installation processes. Issue in Password Expiration Notifier Tool which failed to accept the DisplayName in the From Mail address of Mail Server settings.
A couple of questions on the product
Greetings to all forum users. There are a couple of questions about the product. 1) How to create a custom report. A report should show for each group of specialists, for each technical specialist, a calendar of absences (leave) with types of absences and their number, per calendar year (MSSQL DB) 2) How to create a group of specialists that would apply to all clients (Accounts) &Sites with default settings. In the current situation, it requires choosing a client and the list of clients(accounts)&Sites
Creating a custom field.
Create a new field, bind a button to it - Search Reauester List.
Create a new field.
Hi. It is possible to create additional fields in the system. Is it possible to add all requesters (more than 1000) and specialists to this new field through a request? Thks.
Variable for replied to by
When I CC someone on an email and the CC'd person replies it does not show that it is coming from that person and instead it shows that it is from the original requestor. Is there a variable I can put in the reply template that would have the email address of the person replying?
SupportCenter Plus - How to best integrate 'Business Hours' Functions into existing reports/columns?
Hello! I've just found that Analytics has a set of Business Hours/Days functions available when building custom columns. Unfortunately, these don't seem to be included within the default columns. Has anyone altered the existing columns to include these functions? Specifically (but not limited to...): Time Elapsed Time Elapsed in Hrs Time to Response In Hrs Days Since Request Updation (?) Days Since Request Updation- Age Tier Time to Assign in Minutes Time to Resolve in Minutes Hours to Complete
E-mail ID of the active requester gets disappeared for the 2nd time
Hi Team, Email ID of the particular requester in the service desk plus tool gets disappeared for the second time even after adding it a month back during the same issue. We get to know about the issue once the requester stopped receiving notification. Please check the issue and provide us the permanent solution.And will this change be recorded in any logs??. Regards Karthikeyan R
Covert Incident to a Service via a business rule
Hi, We receive email to helpdesk with a fixed subject which needs to be converted to a service . Is there a way to setup a rule to automate the service conversion process ? thanks Pathum
Is it possible to delete a resource question?
I'd like to remove some Service Request resource questions (I just accidentally created them). How can I delete them?
New feature alert : Nutanix Monitoring
We're pleased to announce that, as of version 14320, Applications Manager supports monitoring of Nutanix hyperconverged infrastructure. Nutanix is a powerful application that has a complex architecture and is challenging to maintain. Applications Manager's
Customize Asset template
Hi, I have a couple of questions: Is it possible to customize or create asset template? Is there a way to add in asset template a dynamic pickup list based on a selection from another pickup list?
Need a MS-SQL report query created
Task Status is Closed Group – Hyperion Ticket Status – Open (Or not Closed) Filter by Actual End Time for the task Include: -RequestID -Request Title -Task Owner/ID -Task Created Date -Actual End Time
Instalation error
When i execute the instalation file i receive the following message and the instalation process is aborted Error Code: -5001 : 0x80070002 Error Information: >SetupNew\setup.cpp (142) PAPP: PVENDOR: PGUID: $ @Windows 7 / Server 2008 R2 Service Pack 0 (9200) IE Version: 9.10.9200.22825
Image not showing up in expiration notification email
I'm having an issue with the password expiration notifier tool. I've inserted a company logo image into my notification emails, however when the email is sent, the image shows up as a broken link inside the email. I've tried inserting the image as both a PNG file and a JPG file.
PendingFileRenameOperations Error
Recently the Desktop Central Client Pending Operations won’t be deleted from PendingFileRenameOperations with system restart (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager). I have already restarted the client itself and ManageEngine Services but it seems to have no impact. Folowing are the values inside PendingFileRenameOperations file. \??\C:\Program Files (x86)\DesktopCentral_Agent\StartupFile.txt \??\C:\Program Files (x86)\DesktopCentral_Agent\bin\StartupFile.txt I want
Patch Sync Failed
My patch database failed to sync this morning (Saturday). Anyone else getting these messages? The link in the messages is "dead". I am on 10.0.433. Problem Synchronizing Patch Database Details of the latest patches could not be updated due to version incompatibility. Upgrade to the latest hotfix to get this fixed. Patch Sync Failed! Your Patch Database is not up-to date. To synchronize your Patch Database, contact support with server logs
PCI 3.2 compliance?
I am only seeing PCI 1.1.7 in the current version of NCM. Are there any plans to keep the PCI compliance scans up to date?
Deleted technician still visible
Hi, Have a problem with a deleted technician that is still showing up when adding or editing requests. I can't find the technician in the admin module (technicians or requester) or cmdb, but i'm able to find him as "resigned" in the DB. Is there a mssql query i can run to completely remove him?
VOIP Telephony System Integration with ServiceDesk Plus
Hi, I would like to know if there are any directions in integrating VOIP Telephony System with servicedesk plus. The details of the requester/caller seen in the telephony system (ex. CISCO) will be automatically captured in servicedesk plus. This will be a great help since it will lessen the time of the tier 1 support in manually inputting the end-user/ caller's details in servicedesk plus. I hope you can add this in your future developments. Looking forward for this feature. Thanks, Ella
Requestors and account assignment
Hi When customers email into the product that have not been pre-configured as requestors they are not in the correct accounts. How (ideally based on email domain) can this be configured? Thanks
User/technician API v3 changes over the 11000 (ESM) release
Dear Customers, Requester/technician related APIs(v1/v2) wont be supported anymore after the ESM (11000) release. You may need to update your existing requester/technician related API's with this latest v3 version. The ESM version has some changes towards the user/technician APIs. We use a common term under the ESM Directory as ' Users ' instead of ' Requesters ' and ' Technicians ' separately. Once the user is moved to the respective instance, ' Users ' will be termed as ' Technicians
Permissions required for user to import from active directory
Hello Right now I'm using a domain admin account to pull in the active directory information in Service Desk Plus. I want to create a user with less privileges. What user permissions do I need?
Finding "empty" resources
Hello, If a Microsoft Windows computer in an Active Directory domain name is turned off, it still has a domain object. Therefore, PMP will continue to import it when a domain synchronization job is run. It will be listed as a resource with no accounts. If the computer is later removed from the domain, PMP will not remove the associated resource, which then becomes an orphan. I am interested in a way to find those "empty" resources. Is there a report criteria that I can use for this? Thanks, - Steve
Current User variable in Reply Template
Is there a variable I can use in the Reply Template that will give me the Current User? I.e. me. No, not $Technician. That gives me the name of the person assigned to the request/ticket, and that is not always me.
ServiceDesk Plus 10500 Released
Dear Users, SDP 10500 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes Microsoft SQL 2005 will be not be supported anymore. To migrate to the latest MSSQL, click here. Backslashes (\) in any additional field names will not be supported anymore. Any backslashes mentioned in additional fields earlier will be changed to forward slashes after this upgrade. Going forward, if there is any data inconsistency
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