Introducing Enterprise Service Management in ServiceDesk Plus

Dear User,

ServiceDesk Plus 11.0 now comes with rapid-start enterprise service desk capabilities that allow businesses to manage service delivery across business functions from a single platform. Upgrade to the latest version of ServiceDesk Plus now.

The key Enterprise Service Management (ESM) capabilities of ServiceDesk Plus includes:

Unified service management platform

Manage your organization users, control organization-level configurations, and maintain individual service desk from a central console.

Rapid-start enterprise service desk

Minimize the hurdles of service desk deployment by allowing departments like HR, travel, etc. to create and launch their own instance in less than 60 seconds.

Unique service desk instances

Provide departments with the necessary autonomy to maintain unique request templates and automations as well as their own service catalog.

Single enterprise service portal

Allow users to access various service desk instances from a central enterprise self-service portal.

Out-of-the-box best practices

Leverage ServiceDesk Plus’ built-in process automation and service management capabilities to streamline services across business departments.

You can view frequently asked questions about the ESM capabilities of ServiceDesk Plus here.

To help you kick-start your ESM journey with ServiceDesk Plus, we are offering a free training session on October 1st.

Save your spot here.

You can find more information on how to install the patch here. The patch name for version 11000 will be "ManageEngine_ServiceDesk_Plus_10_5_0_SP-1_0_0.ppm". You can upgrade from version 10513 to version 11000

Try out Enterprise Service Management here.

View the list of other new features, enhancements, and bug fixes released in ServiceDesk Plus 11.0 here.

Click here to learn about the known issues in ServiceDesk Plus 11.0

Cheers,

Edwin Vasantha Kumar

ServiceDesk Plus Team