Cant change Admin password
i have installed version 6 Data Security plus , when trying to change the default username (Admin) password the save button does not work, and it doesnot error feedback
Notepad Domain
Why this is warnink giveng
ADSelfService Plus 5806 Released !!!
Hello folks! We are delighted to announce the release of 5806. Issues Fixed: Issue in the GINA/CP logon agent that could lead to privilege escalate is fixed. A CSRF Vulnerability that occurs in the self-update section of the end-user portal is fixed. [ CVE-2019-18411 ] New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
Seperate Database between Department in ESM
Hi and good day, We are on planning to upgrade our current SDP to ESM. The concern is the database. We are using MS SQL. The problem is can the database separate between department. For example IT, Legal, and HR. For Legal and HR the data is confidential so that we need to separate this database in order to make sure the confidential of the data. Hope can hear from you soon. Thanks.
Mandate attachments while resolving request
Is there any possibility to mandate attachments when resolving a request?
Notification on SLA change
Hi, We have the system set so the longest SLA is assigned as default when a request is raised, unless they use the self service portal and set their own SLA. The notification they get sent when the request is opened advises them of the timescales they should receive a response and resolution, however we commonly change the SLA as some requests are under or over prioritised by users. We'd like the updated SLA to be sent to them in a notification, however I can't see where this can be configured,
Change Implementer Role
Hi, We sometimes need to raise changes on behalf of third parties that complete work for us. We'd like the implementer role to be correct but it only gives us the option of Technicians to be the implementer. Is there a way we can add either contacts or people unknown to the system to this field? Thanks Tom
Fix for Security Issue in Mobile Device Manager Plus
Mobile Device Manager Plus has fixed a cross-site scripting (XSS) vulnerability recently detected by Ken Pyle, in it's latest update. This vulnerability allowed a user to view the cookies by running a param on the product login page. The security fix is available in build # 92698 and above. You can download the latest build from here. Follow #mdm-security for all security related updates in Mobile Device Manager Plus.
Fix for Security Issue in Mobile Device Manager Plus MSP
Mobile Device Manager Plus MSP has fixed a cross-site scripting (XSS) vulnerability recently detected by Ken Pyle, in it's latest update. This vulnerability allowed a user to view the cookies by running a param on the product login page. The security fix is available in build # 92698 and above. You can download the latest build from here. Follow #mdm-security for all security related updates on Mobile Device Manager Plus MSP.
How to configure two-factor authentication (TFA) in ADManager Plus
You can configure secure login to the ADManager Plus console by configuring two factor authentication (TFA). If TFA is enabled for ADManager Plus, technicians need to authenticate twice--first by entering their credentials and then by another method as enabled by the admin--to log in to the ADManager Plus console. However, the ADManager Plus default admin account is allowed to skip TFA. ADManager Plus allows TFA to be performed through authentication services such as Duo Security, Google Authenticator,
Subquery Reports Not Working in 11002
Good afternoon, it appears that query reports that include subqueries no longer work in Build 11002. It throws an error message about the additional SELECT statement. This worked in previous builds. Here's an example: Please let me know if you need more info. Thanks!
How to check mailbox size in Office 365
The default size of Office 365 mailboxes varies based on the mailbox type and user subscription. The default size of a user mailbox is either 50 GB or 100 GB, and when the space is exhausted, users won't be able to send or receive emails. To avoid this, admins need to keep a check on the mailbox size. For this purpose, Microsoft 365 Admin Center provides Mailbox Usage report. (Microsoft 365 Admin Center -> Reports -> Usage -> Select a report -> Exchange -> Mailbox Usage) The Mailbox Usage report
[DidYouKnow -11] Simple method to distinguish between a Incident & Service ticket.
In any IT organization, we come across two types of tickets/requests "Incident" and "Service" requests. An IT incident is any disruption to an organization's IT services that affects anything from a single user or the entire business. In short, an incident
IT analytics in 90 seconds: Monitor your inactive privileged users to mitigate security risks
Leverage Analytics Plus to stay on top of suspicious activities from your inactive privileged users. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Monitor your inactive privileged users to mitigate security risks
Leverage Analytics Plus to stay on top of suspicious activities from your inactive privileged users. If you're not already using Analytics Plus, download your free, 30-day trial today.
Unable to view the newly created category for servers
Hi, I have created a new category but i am unable to find them any where in OP manager. When i try to create a new Category with the same name, it shows that a category exists. Kindly advice.
RecoveryManager Plus rolls out Build 6000
We are glad to release the latest version of RecoveryManager Plus build 6000 which introduces new features such as SharePoint Online and OneDrive for Business backup. Office 365 SharePoint Online backup and restoration: Backup and restore all SharePoint Online site collections, sites, lists and document libraries. When performing a restoration, you have the flexibility to perform: Complete site restoration: Restore entire SharePoint Online sites to the backed up state. Item-level restoration: Restore
Assigning Group but not a Technician
Hi all I have set up a Technician Group containing 2 x Technicians - if someone has picked up a ticket then tries to assign it to the Group, it doesn't work unless they assign a Technician too, am I missing something obvious here as i want to make it so that the ticket remains unassigned to a Technician (although the relevant Technicians are being alerted)? Thanks Doug.
How to disable weak ssl ciphers
How to disable weak ssl ciphers such as: TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA TLS_ECDHE_RSA_WITH_3DES_EDE_CBC_SHA
Can only share one certificate at a time...
I need to share a lot of certificates with users and user groups...In PMP an user can only share one certificate at time.
Installing Analytics Plus on same server with ServiceDesk Plus
Hello, I have serviceDesk Plus over Windows Server 2012 and I want to use Analytics Plus. Is a good idea to install on the same server? Where I can find steps to configure correctly Analytics Plus and docs to use it? thanks in advance
Daily report tickets
Hi! I'm using ManageEngine version 11.004 and I need to create some reports: A daily report with new issues createds,closed and remaining. A daily report by user/technician with opened tickets, solved, closed and remaining Weekly report with total created tickets, total closed, total remaining Monthly report with total created tickets, total closed, total remaining Same from point 4 but for department In both cases I only need a numbers. Are there some API or something else that can help me to
aging and range
in SDP i need a report to show aging and range group by ticket ID example Ticket ID Aging Range 1 1 1 Days 2 2 2-3 Days 3 5 >3 Days thx in advance
I cannot upload
I cannot upload download patch? I am download patch in my computer after i am upload patch to desktop central server but i am waiting Using version 10.0.439
[ SOLVED ] Word Wrap Broken Request Description [ SD-81249 ]
Hi there, I'm not sure if this is known bug for this version or if other customers are experiencing this but in 10.5 Build 10510 we were having an issue with text in the request description not wrapping correctly. I've seen it impact on requests generated by the portal but I'm not sure if there are more instances of this happening. To fix, the CSS needed to be changed in: sdp-style-new-ext.css .atp-container .preAttach, .atp-container .size { display: inline-block; font-size: 13px; overflow:
WOL is not working if more than one Client is selected
If we want to WOL some Clients, this works only if a single Client is selected. Since a few months, WOL does not wake Clients if more than one Client is selected. Is there someone with the same issue and solution to the problem? Kind regards Rainer
Tickets Deleted in MSP Show Up in AP
I have tickets that are deleted that show up in reports in AP. Many of these are SPAM or Do Not Reply email.This is skewing all m y reports.
Create custom heatmaps in OpManager
I currently have a couple of applications that have around 40-50 tcp monitors each and I would like to be able to consolidate that data into Heatmaps on our Dashboards. Is there any way possible of doing these type of specialty widgets in Opmanager? Thanks, Ken
Exception in thread "main" java.net.SocketException: Connection reset
Hello all, thank you for reply in advance we recently upgraded our ssl certificate to TLS supported version, ever since certificate changed in exchange server 2016 no we are reeving an error FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox I have tried POPs,IMPAS, also upgraded the manage engine to latest patch. tried EWS also but no luck . here is the screenshot. I have tried the telnet to exchange
Desktop Central migration
Hi, I am planning migration of our Desktop Central Server, from 2008 R2 to 2016 Srv. New server will be fresh installation Windows 2016 srv. We have MS SQL database on different server. My question is, what is the best way to migrate and lose minimum data in migration process ? Kind regards, Nikola
Free support for Windows 7 Extended Security Updates
Hello everyone, Microsoft has announced the end of life for Windows 7 and Windows Server 2008/2008 R2. This means that you will no longer get bug fixes, security updates, or new functionalities for this version of the OS. We would suggest you to migrate to the latest version of Windows 10 as soon as possible to avoid potential cyber attacks. Incase you are unable to migrate on time or reluctant to upgrade, you can purchase and avail the Extended Security Updates (ESUs) that Microsoft offers for
Free support for Windows 7 Extended Security Updates (ESU)
Hello everyone, Microsoft has announced the end of life for Windows 7 and Windows Server 2008/2008 R2. This means that you will no longer get bug fixes, security updates, or new functionalities for this version of the OS. We would suggest you to migrate to the latest version of Windows 10 as soon as possible to avoid potential cyber attacks. Incase you are unable to migrate on time or reluctant to upgrade, you can purchase and avail the Extended Security Updates (ESUs) that Microsoft offers for
Contracts Module Problem
a few contracts sent notification email twice every day(the reminder notification was set 90, 60, 30 days before), and I create two sample contracts in application 1.Contract Name: test Contract ID: test-0001 Active period: 2019.10.18-2019.10.22 Reminder Notification: 3 days and 1 day before(still don't receive any notification email for this contract) 2.Contract Name: test2 Contract ID: test-0002 Active period: 2019.10.21-2019.10.26 Reminder Notification: 3 days and 1 day before
Need help with custom report
I can easily track a resolution SLA from my MSP ticket data using Analytics. I am trying to create a report on another custom SLA that MSP can not create, We have a ticket status called Proposed Resolution. This status does not resolve the ticket. Some customers have a resolution SLA till this status in a ticket. I am using the Status History table to create a report that looks So the only request status I am interested in are Open and In Progress. Once a ticket status becomes Proposed Resolution
Find resources shared with users
Hi there, I have completed a migration of PMP on site instance to PMP in AWS. It looks like there are a number of users who were given access to resources individually rather than via groups. I can easily locate who access to resources if shared to a user group but is there a way to do the same if the resource is shared with a user? I have been going through the various tables in the database to find what I need but there is nothing there. Thank you. Gareth
Community Licsense?
I would like to use a Community Licsense (25 Devices), how can I get it?
Duplicating Servicedesk (and / or applying patches)
Hi everyone, I need some testing enviroment for applying patch from support. I have created new windows server with the same settings like original system and installed there SD+ the same way. After that I have removed the directory with SD+ and replaced it with the directory from original system. Util this everything is working fine. I have working copy of original SD+ in the testing enviroment. The question is: Is there anything that I need to take care of? Some setting or? When I try to apply
Copy-N-Paste report
I have file servers that I was hoping to migrate from AD audit plus file auditing to Data Security Plus. With AD Audit Plus, we currently use a report for "files copy-N-pasted." However, I can't seem to find this report or action type in Data Security Plus. Is there any way to get this?
Reports Help
Hi I'm currently working for a client and been asked to generate some reports in the absence of the usual SDM. New to ServiceDesk so forgive me for any obvious questions. The client is using ServiceDesk plus v9.2 build 9203 I'm trying to generate the following reports: Number of new tickets for the current week. Number of closed tikets for the current week. Number of open tickets at the start of the week/specific day. Any help would be greatly appreciated. Many thanks
Need to be able to delete Business Views in Bulk
Opmanager Version: 12.4.054 MQ SQL Dbase backend We currently have 200 business views and we now have to go into each one, do the Copy As, then go back to the Business View List, find the old one, delete it, then go back to the Business View List and find the Copy As one, then rename it and save it. Then rinse and repeat. That is awhole lot of clicking, scrolling and clicking and scrolling. Is there a way to bulk delete Business Views to speed up this process? TIA, Larry
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