Send no e-mail or notifications to specific user account
Hi all, I'm looking for a solution for the following situation: For some application a user account has to be created when a new employee is hired. The HR department sends an e-mail with the required information to SD Plus. The From e-mail address is for example "hrdept@ourcompany.org" and subject is "New employee". I have created a business rule so that the call gets a specific "HR-request" incident template and the correct team assigned. The call requester is set as HR department with their e-mail
I can't remove the evalcopy div in topbar
Hello, Few weeks ago (more than a month) I installed and configured a free version of ServiceDesk Plus. It shown the evalcopy expired trial div but I can't remove or hide it.
plotting counterbasedgauge64 data.
hi all: We have a lot of equipment; but we are facing problems to gather data and plot graphs from oids that state are counterbasedgauge64. There is someway to convert or publish this kind of data ? Thanks a lot
How to remove Ask Zia
How do I remove this add in? I feel it does not work and has interouced performance issues since it was activated on both production and test servers.
Groups view not working after upgrade to 9.7
The groups view does not work anymore when I'm connected through ad auhtentication and being a SuperAdministrator. The url https://XXX:7272/SuperGroupView.ec?USERNAME=DOMAIN\user&LOGINID=1502 returns a 400 bad request code. If I try the same url by removing the domain it works: https://XXX:7272/SuperGroupView.ec?USERNAME=user&LOGINID=1502 It only fails when having the SuperAdministrator right.
Exchange - Outlook Web App Policy
I have a OWA policy created that I would like to apply to users in certain OUs. On the exchange tab under policy's I don't OWA Policy's as an option and it's not listed in any of the drop downs. IS it possible to apply this OWA policy via ADManager some way?
Upgrade to Notification Template?
I am new to ManageEngine AD Manager Plus and am finding extreme value in using the Notification Templates. Any feedback on if this will be built out to allow more than the macro fields? When we transfer employees to other departments, we use a paper checklist to ensure all the AD changes were done. If we can add fields such as: %name% %title% %department% %telephoneNumber% %distinguishedName% %physicalDeliveryOfficeName% to templates we can send a email to other admins in the organization that
Getting disk size usage of a device
Hi, Is it possible to see and monitor the Disk size usage of a device in OpManager? I mean the the total disk space, the used/free disk space and the equivalent percentage of them. Currently I can see there is an I/O disk usage for virtual devices (Kbps), but is that the only thing about disk we have? Also if there's such thing for disk size usage, is it accessible through getDeviceSummary API endpoint like Dials property, for disk I/O usage? Thanks
x509 PKI authentication
In Eventlog Analyzer can two-factor PKI authentication using x509 (DoD) certs be used with ELA?
Bulk User Creation If Statements
Hello, Is it possible to create (and perhaps provide a sample) a powershell script or built-in functionality that would allow for If/Then routines in bulk user account creation? For example, we bulk create hundreds of users from a CSV. However, a large portion of those users may already exist. Therefore, I would like to do something like: 1) Attempt to create user from csv using template if user exists: a) Determine if account is disabled. If Disabled: Re-enable, move to OU
Application updates within MDM
Hello, We currently have a mobile device with MDM installed and using PowerApps on Kiosk mode. Occasionally when PowerApps has an update released, it seems like the device is trying to update the app and in doing so, causes the app to hang and the only way around this is to disassociate the profile, update the app and re-associate it. Is there any better way of doing this - potentially not automatically trying to push the update out to the device causing it to hang, but potentially controlling these
What's wrong here . . .
I'm trying to get my scripts updated to API v3 in order to do the upgrade to the latest version of Service Desk. I am completely stuck and I do not understand why. I have quite a few API v1 scripts that work just fine. Yes, I understand there is a lot of difference, but I cannot make even the simplest of scripts work with v3. Here is one example of an incredibly simple script that works fine in v1 and absolutely refuses to work in v3. The v1 version of this script runs as a custom trigger and
[ForYourInformation -23] New enhancement in request page with the function to expand all conversations.
The request details page shows almost every detail of the ticket on a single page like conversations, notes, ticket fields, etc. In the older builds of ServiceDesk, to view all conversations, you have to click open each email conversations one by one, which is tedious. The newer version, we had introduced a conversation "Expand All" button, which expands all conversations in a single click. This feature is available from the build 10503. Click here to know more information about the request details
Email notification are not accurate
Dear Support we notice the email notification for device alram that we alreday set are not sending to user as expected. example 1: I got email attention notification when my device down but when the device back to normal no clear email notification has been sent. The issue not always happen sometime i got both notification the attention and clear. Example 2: Sometime i got clear eamil notification but the aatention notification i did not get.
Importing Reporting_to field from AD
Hi We have managers defined on Active Directory. However, I see that I can not use the existing information for the new "Reporting_to" field. It would be great if auto imported. Otherwise, I may need to export the list from AD and then import it to SDP every week.
New Error messages, no documentation.
I've come across a few new error messages I have yet to see before and i'm not finding anything in the documentation or Google searches. Before being asked to upload logs, can someone explain what they mean so I may see if it's something on this end that can be fixed by myself. Error: An attempt was made to create more links on a file than the file system supports. Error: Transaction support within the specified resource manager is not started or was shut down due to an error. Each of these errors
timezone incorrect
Hi I have recently upgraded to V5 and have noticed that since then the timezone and hense time is incorrect. How do I change this? The windows os is showing the correct timezone and time. Regards Rebekah
"Reporting To" info using API
Hello, I am trying to get the value from the "Reporting To" field for a specific requester using API. I have used "Get All Requesters" but the API doesn't return that value. Do you know of any other API that I can use? Thx
Notification (Email) for ONLY disk/partition usage
Hi, I haven't been able to find a way to create a notification alert (email) to send alerts for ONLY partition/disk space. Seems it always chooses CPU and memory utilisation under thresholds and then I have to go into each device and untick it manually. Is it possible to do this in bulk as we have 100's of devices. Thanks Adrian
Can custom triggers can wait for an Approval
I have created a Costum trigger which on creation of service request. But it does't wait for the SR approval, how we can trigger costom triger after SR approval
Issues with Desktop and MDM Plugin
I have updated to the latest build for Desktop Central and Service Desk, and for the technicians, we enabled the option Enable to access Desktop and MDM Plugin Functionality. However, when we try to use that functionality, we get an error shown in the image below I have tried to contact support but they weren't able to find a solution. I've been trying to find that plugin but I can't find it anywhere on the site.
Time Entry Integration with Clicktime.Com
Hello! Is it possible to integrate the Time Entry for cases feature with Clicktime? This would be incredibly valuable for my team, being able to record time against a Support Request in SupportCentre Plus, and have that automatically create a Time Entry in Clicktime.
Feature Request - Device Management Improvements in Event Log Analyzer
When adding syslog devices (single or multiple) you should be able to do the following: Assign to an existing group Choose a device type (Cisco, Juniper, Palo Alto, etc.) Choose the device icon For syslog devices that already exist you should be able to highlight one or more and: Update the device type Update the device group Update the device icon Device Group Management improvements Search for devices based on device type -- currently you can only search based on name
Problem upgrading free license edition of servicedesk plus 10
Dear Sir, I have the free license edition for our small company running, we want to upgrade from version 10.0 Build 10010 to latest version through the migration sequence but we are getting the error attached in this email. Attached also the logs folder zipped could you check and tell me whats the problem. Best Regards
Patch now! 2 new use-after-free zero day vulnerabilities in Chrome.
Google Chrome decided to spook its users this Halloween by issuing an update that fixes 2 new use-after-free vulnerabilities "CVE-2019-13720" and "CVE-2019-13721", of which CVE-2019-13720 is already exploited in the wild. Use-after-free flaw, which in the least could result in a crash or could be leveraged by an attacker to run arbitrary codes or even enable remote code execution. CVE-2019-13720 - affects the Chrome's audio component. CVE-2019-13721- affects the PDFium library. Google also announced,
Patch now! 2 new use-after-free zero day vulnerabilities in Chrome.
Google Chrome decided to spook its users this Halloween by issuing an update that fixes 2 new use-after-free vulnerabilities "CVE-2019-13720" and "CVE-2019-13721", of which CVE-2019-13720 is already exploited in the wild. Use-after-free flaw, which in the least could result in a crash or could be leveraged by an attacker to run arbitrary codes or even enable remote code execution. CVE-2019-13720 - affects the Chrome's audio component. CVE-2019-13721- affects the PDFium library. Google also announced,
Patch now! 2 new use-after-free zero day vulnerabilities in Chrome.
Google Chrome decided to spook its users this Halloween by issuing an update that fixes 2 new use-after-free vulnerabilities "CVE-2019-13720" and "CVE-2019-13721", of which CVE-2019-13720 is already exploited in the wild. Use-after-free flaw, which in the least could result in a crash or could be leveraged by an attacker to run arbitrary codes or even enable remote code execution. CVE-2019-13720 - affects the Chrome's audio component. CVE-2019-13721- affects the PDFium library. Google also announced,
Custom report with Remarks
I've been through all the options I could find to create a report that contains remarks from a specific screen, however, I am unable to locate such. Is it possible to get a report based of certain criteria? If you go to Patch Mgmt > Dashboard > Deployments Failed Click on a computer that is missing patches or click the number of patches a particular computer is missing. On this screen there is a column for remarks. It's these remarks that are defining why a system is missing said patches. Where
User Configuration -Define Scope doen't work.
I can't define the specific group to be managed per user. I get the following error.
Console showing machine as "Healthy" when it needs significant Windows updates
Just evaluating Patch Manager Plus in a lab enviroment to see if it fits our business needs for a cloud based solution. I have a couple of standalone machines with the agent installed for remote office and its a clean install of Win 10 Enterprise 1809 that I know needs loads of Windows OS patches. I disabled Windows update in the local group policy because I know within minutes of an internet connection Windows update will start downloading quality updates, which is exactly what we dont want and
Is KB4503548 (.NET 4.8 for Windows 7 x64) supported? -- I can't find it
-- Is KB4503548 a supported patch? My Windows 7 workstations have this as an available important update shown in Windows Update tool in Control Panel but Patch Manager Plus is not listing it as an update for these computers I even did a search for it in "Supported Patches" but it doesn't show up when I enter the KB number in "patch description" box. Also do you have a resource available to search Microsoft's KB ID's to get Patch ID or Bulletin ID? Thanks, Ben
API class for .NET
I am wondering if there is a prebuilt class for using the ServiceDesk?
How to use Exchange Online for ServiceDesk Plus email inbound and outbound?
Hi, I've not had much luck configuring ServiceDesk Plus to Exchange Online. Should this be possible and are there any gotchas? Thanks
ManageEngine ServiceDesk Plus running EXTREMELY Slow
Hello, I have ManageEngine ServiceDesk Plus running on a SLES 12 OES 2018 environment. Recently, when users are creating tickets or if I am trying to check on solutions it can take up to 15 minutes for anything to happen. Does anyone have any advice on how I might be able to fix this? The Server has plenty of space and I have not made any recent changes. Thank you. - Victoria
Supports Group - Not populating custom view
Hi, We've recently upgraded from 9.0.3 all the way to 11.0 and this to appears to have removed our groups from our custom views. I can't seem to locate a way to globally set these, for people. Can you advise? Sam
Custom report for computers without software
We wish to create a report with the following criteria;- Missing software: McAfee Agent Computer Name Start with: NWAS Model is not equal to: VMware Virtual Platform Does anyone know the best report as all the reports I've tried seem to not allow this type of filtering. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Next Release : Contract and Project Enhancements
Dear Users, We are planning for the next release of ServiceDesk Plus Cloud with "Contract and Project Enhancements". Below is the brief summary of enhancements : Contracts Contract Management in ServiceDesk Plus brings you many new features and enhancements along with a complete overhaul of the Contracts module. New Features Specify the type of contracts as maintenance, lease, support, warranty, and more. Configure contract types under Admin >> Customization > Contract Management >> Configuration.
Fire OS,Chrome OS and SCEP
I would like to get help documents regarding the policies i can push to these.
Modifying autopatch deployment problem
Hi, I have version 10.0.436 when modifying auto patch deployment configuration and click save at the end it returns error:"Sorry something has gone wrong, unable to reach page". Could you check whats the problem?
The latest version of EventLog Analyzer is out!
EventLog Analyzer's Build 12100 released recently with a bunch of exciting features. Here are some of the highlights. Customizable dashboard: The dashboard now has a range of customization options such as customizable widgets, data updates in real-time, and more. Advanced Threat Analytics: Crucial information on the severity of threats can be obtained when potentially malicious URLs, domains, and IP addresses intrude into the network. Enhanced archival process: The log archival process has been
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