IPAM in OPmanager v12
Hello, Does IPAM exist as a plugin in OPmanager v12 ? If yes please share with us a reference for that. Thanks,
Disable Windows Store App in Windows 10 Enterprise?
Is there a way to Disable Windows Store App in Windows 10 Enterprise through Desktop Central? Microsoft Tech article: https://docs.microsoft.com/en-us/windows/configuration/stop-employees-from-using-the-windows-store Thanks, Josh Build: 10.0.4
Error starting Manage Engine Service Desk Plus
Hi, I'm have installed Manageengine Service desk plus 10.5.13. the installation finished with success under root directory/Manageengine/ServiceDesk when o tried to run ./run.sh it throw the below [root@itca bin]# sh run.sh JAVA_HOME : /root/ManageEngine/ServiceDesk/jre SERVER_HOME : /root/ManageEngine/ServiceDesk DATE : Sat Sep 14 03:20:47 CEST 2019 Error occurred during initialization of VM java/lang/NoClassDefFoundError: java/lang/Object No error logs in the logs directory. please help
System Notifications
Hi I am using the change module and have noticed that my system notifications are not working. when a change is raised me as he change owner is not receiving an email stating it has been raised. I have checked the settings and all appears to be ok. I have tested it by ending a notification from the actions button and appears to be ok. It is just not working during the workflow. the workflow has also been configured to notify change owner during each stage.
upgrade getting failed while upgrading from 9317 to 9335
Hello Team, I'm Facing serious problem while upgrading and upgrade getting failed while upgrading from 9317 to 9335. Your Quick response will be Much Appreciated...
Problem with attachment in email
I have a problem,When I add a picture o document with a email for answer any request. I look this message " the value indicated for attach is not valid". The problem began since update for the version 10.5 Construir 10512. If anyone can help me as soon as possible. Thanks
No response on Ticket #5361800
Hi, a month ago I opened ticket #5361800 because of a problem with the german translation but still there is no response and I've to redo the fix after every hotfix we apply to our DC instance.
Linux install pre-requisites
What are the pre-requisites to install SDP on Linux? I'm trying to install it on an Ubuntu 12.04 box using the console and all I get when I run the file after applying the permissions is the following: Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ...................................
Send Email Notification Failed
Hi, I have a SMTP relay for Office 365, I have printers, Linux systems working fine with the SMTP relay, but I just deployed ManageEngine for the first time, I tried to set up the Email for this, but I'm getting an error, here is the log. Any Ideas, I know it says permission denied, but the same relay is being used in different systems and with the same email and they work fine. Caused by: javax.mail.MessagingException: Could not connect to SMTP host: 192.168.x.x, port: 587; nested exception is:
How many additional fields can be added to resources in PMP v10?
In the GUI, up to 9 custom fields can be added. However, I read that in the API, up to 20 fields can be added to resource groups. 1. If so, how can this be done? 2. And can these additional fields be used when entering resources in the GUI?
[SDF - 82209] How can I create a webform from template
I have a request and I have created a custom template. I have chosen Mode as Webform. But, the user wants to see this without logging into Servicedesk plus and create a ticket. He wants to use the webform directly like a URL that can be placed in our Intranet website and they can go and fill in the form and submit it. Can it be done?
Query to find duplicate requester records
Hi, Because of a change in e-mailaddresses some requesters are registered twice after AD-sync. I am trying to create a list of requesters with two records in the database. I have made a query out of gathered information from the forum to get a list of double records of users, so I can remove the . The query shows all users that occur > 1 times in the database. Only, I'm missing double records in the results. SELECT AaaUser.FIRST_NAME, AaaContactInfo.EMAILID FROM AaaUser INNER JOIN SDUser ON AaaUser.USER_ID=SDUser.USERID
[DidYouKnow -7] Best ways to track first response on requests
Learn different ways to track the first response made by a technician and stay efficient. Let's imagine a user is unable to perform an online transaction using his login credentials. He creates a help desk ticket without a mention of the actual error message. On noticing the ticket, the IT technician calls the user to gather more information on the issue. After he gathers the required information, he starts working on the resolution of the issue and forgets to update the first response in the application.
Rarely used licenses
Hi, How is the 'rarely used licences' (Assets - Software - Software Summary) calculated? My organization is looking for a way to gather statistics about rarely used software and i need to know how the data is gathered, calculated and how a license is classified as "rarely used". Also, is it posible to get data on how frequently a licensed software is used per user/computer?
MDM is unable to reach APNs
We've been seeing this error on the Enrollment tab for most of the day: MDM is unable to reach APNs "api.push.apple.com" must be opened on the outgoing port 443 of your proxy server/firewall to manage iOS devices Check Connection Now I am not aware of what the implications may be at this point. We have an on-prem server. Our network logs reveal no releated communication problems. Anyone else encountering this error and/or have any suggestions?
SLAs - Marked Against Technician
Hi, If technician 1 has a call in there queue, which then violates the DueBy or FirstResponse SLA but then techician 2 then closes the call, which technician does the SLA breach get recorded against? Thanks Andrew
Report showing technician assignments
I need to run a report showing how many tickets a technician assigns and to who
User Management - Technician change from history
This report is to find who changed the technician on a request and how many technicians handled the request. To make any changes to a query, refer to the KB article below. https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Solutions/dv/24000633501275 SELECT wo.WORKORDERID "Request ID",
wo.TITLE "Subject",
aau.FIRST_NAME "Requester",
ti.FIRST_NAME "Technician",
std.STATUSNAME "Request Status",
pd.PRIORITYNAME "Priority",
longtodate(wo.CREATEDTIME)
How do I uninstall Desktop Central agent from a Linux client?
Hello all, One of my Ubuntu 18 clients does not scan correctly: "agent version incompatible". I have downloaded the last version and launched the install (as root) which finds the previous versions but fails to uninstall it and setup the new version. Any way to force the upgrade from Desktop Central Server?
KB4512578 Fails to download and fails checksum
27380 MS19-SEP3 2019-09 Cumulative Update for Windows 10 Version 1809 for x64-based Systems (KB4512578) Looks like this patch may have been re-released, Manage Engine server fails to download, when attempting to download manually and then upload to patch database, I get a checksum error. Please look into. Thank you.
How to hide Request Properties from Requester in Manage Engine Service Desk
Hello, How i can hide the Request Properties from Requester in Manage Engine Service Desk, i just want to hide the Technician Field. Thanks
Upgrade your Desktop Central server for continued management of Apple devices!
With just a few days to go for Apple's release of their latest iOS 13 (releasing on September 19th) and macOS 10.15 Catalina operating systems, there's plenty of productivity as well as security driven features to explore. However, it is required to upgrade your Desktop Central server preceding the public release to ensure you can continue managing your Apple devices without any hassles. If your build number is below 10.0.413, click here. If your build number is between 10.0.421 and 10.0.432, click
[DidYouKnow - 8] About Organization Roles in ServiceDesk Plus
Organizational roles help you configure different roles specific to various levels of the organization like CEO, CFO, COO, etc. Roles can be configured concerning a particular Region, a Site, or a Department. Configuring the Organization's roles helps
Version and license of op manager 11
Hello, I have inherited a situation where op manager version 11.0 is installed. I would like to know what version/build i have and what license do I have? I can login to http://localhost/apiclient/ember/index.jsp#/Home/Dashboard/dashboard.name.overview I would like to know where I can find the information. Kindest regards.
IT analytics in 90 seconds: How to effectively audit and monitor your asset inventory
Discover the assets that have not been scanned to ensure a thorough catalog of your help desk's assets using Analytics Plus’ reports. If you're not already using Analytics Plus, download your free 30-day trial today.
IT analytics in 90 seconds: How to effectively audit and monitor your asset inventory
Discover the assets that have not been scanned to ensure a thorough catalog of your help desk's assets using Analytics Plus’ reports. If you're not already using Analytics Plus, download your free 30-day trial today.
move database SQL to SQL 2016
Hi, I'm trying to move the database to a new server. I enter the new server name the user and password, and the connection establishment. But when I press save, he forced me to enter Master key, what is that?
How to query the ReportingTo variable value
I would like to list all the people that are required to approve Requests. I use the $ReportingTo variable for Approvers and would like to query who is behind the variable. We are using MSSQL.
Business rule notifications dont use the correct template
I have set up a business rule to notify certain technicians when certain SRs are raised. I have clicked 'edit email template' on the rule and inserted the fields I want in the notification into the template However when we receive the notification it doesn't include those fields or the correct text. I have logged with support but not getting anywhere!
[SDF - 82210] Private Group
Hi, I'm not sure if this is an existing feature request but if not can I please request the option of making certain support groups private? What I mean by this is that some of our support team deal with confidential information that shouldn't be accessed by other teams. For example leavers / sickness / dismissals. This information should not be accessible by other technicians. Currently the user roles only allow you to 'Allow technician to view': All All in associated sites All in group & assigned
startout.log file is huge. Do I need it?
On my production system there is a file at \\manageengine\servicedesk\bin\startout.log that is over 50 GIG. Do I need this or can I delete it without consequences?
How to schedule Active Directory (AD) and Office 365 report generation in ADManager Plus?
ADManager Plus allows you to automatically generate AD or Office 365 reports at a specific time without using complex scripts. You also have the provision of emailing these reports to the relevant users in the desired format. Steps to schedule AD or Office 365 reports using ADManager Plus: 1. Logon to ADManager Plus and click on the AD Reports tab. 2. Click on the Schedule Reports option located at the top-right corner of the page. 3. Click on Create Schedule option and provide a suitable
move database SQL
Hi, I'm trying to move the database to a new server. I enter the new server name the user and password, and the connection establishment. But when I press save, he forced me to enter Master key, what is that?
Now Serving / Queue Monitor Dashboard
Is there a plan to build a queue monitor dashboard for technicians? This will give everyone (requesters, technicians and leaders) an idea what each technician is currently working on or what requests or incidents IT is currently working.
Zapier integration
Hello, Is that possible to integrate Service Desk Plus with Zapier? They asking to go to https://zapier.com/developer/ for this, but it should be done by ME and not the customers. Thanks!
Uninstall Windows 10 components from Desktop Central
Hello Support. One question. Is it possible to uninstall Windows 10 components from Desktop Central? We need to massively uninstall the SMB 1.0/CIFS File Sharing Support and Windows PowerShell 2.0 components Regards. Rafael Vega.
Does remote desktop come with Password Manager Pro
I have been tasked with finding out how to unleash all of the features from Password Manager Pro, but I believe we would have to purchase the other modules to get the full suite of process - is or isn't that correct?
Sort Personal Passwords in PMP
Hello I was wondering if there is a way to enable users to sort their personal passwords alphabetically? I know you can sort by tags, but most people at my company don't utilize the tags and just use the name. Thanks!
[Tips & Tricks] Spam Filter
Managing tickets and classifying them to an appropriate queue will be the basic task of any help-desk coordinator, along with this he needs to watch out the high priority cases and tickets from VIP users. The ticket allocating task gets challenging and frustrated when ticket count gets spike up in a short time, this leads to the chance of unnecessary ticket violation. The root cause for spike up will be due to tickets getting in a loop or advertisement mail's or irrelevant emails or undelivered
Field and Form rules with the Editor field
Hello, Any ideas on if it's possible to use the Editor field in any field/form rules? I don't see anything when looking at the list and have tried a few bits to see if I could force it, but no luck there. Just trying to setup a template for our HR team whenever there's a new starter but it'll notify the manager and they'll need to edit the request. Currently to raise the request they'll need to enter the manager's name in both a manager field (A resource field created for reporting purposes) and
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