Password Manager Pro disaster recovery.
Currently working on some disaster recovery documentation for our Password Manager Pro HA configuration. I am wondering, what are the options to recover a primary server in the event that the infrastructure it is running on is gone completely? Is there a way to promote a secondary server in an HA setup to be the primary server? Would it be recommended building a completely new server and do a restore from backup? Other options? Looking for opinions to add to our discussion at work. Thanks ahead of
Windows Server 2016 patching.
Folks - in our patching process, we approve the patches 30 days after they have been deployed to the test groups. Since the Windows 2016 patches get superseded every month, our Windows 2016 production servers are never getting patched, because the superseded updates are automatically disabled and cannot be used in the APD tasks. Does anyone have any work-arounds for this, other than getting those 2016 servers patched before the updates become superseded, which would require us to change our process
Hardware Invetory - S.M.A.R.T. values - SSD drive Terabytes written and Remaining Life
I suggest the installed client also gather additional information about "Hard Drives" Relevant entries in S.M.A.R.T. tables on the drives. Errors, CRC transfer errors, and the like. For SSD drives additional smart information might be gathered. Alas there appears to be little industry wide standards for which S.M.A.R.T entries should contain these values but many utility makers have managed to get the correct entries for many brands/models for: Total Bytes Written (for warrantly purposes TBW
Obtener el Usuario logueado
Mi consulta es la siguiente, Dependiendo del usuario que se loguea en Service Desk quisiera habilitar o deshabilitar algunos campos. Como puedo obtener en una variable el usuario que se loguea al sistema? Saludos Alan
Distribution Server Problem : DS & replication active but no sync
Hello, I am running a Desktop Central Server (my LocalOffice) and a Distribution Server (my RemoteOffice). I installed the distribution server .msi onto my remote office server. I also configured a replication between the LocalOffice and RemoteOffice. Lastly, I have an IPScope defined which pushes my clients to LocalOffice or RemoteOffice when they make contact with the agent installation. The manage engine agent is currently rolled out via GPO in our domain. The remote office settings are configured,
Ensuring the Resolution field is populated before setting Status to Resolved
Hi there, I'm configuring our SDP (Cloud) and when creating a test ticket I noticed that I am able to resolve the ticket without anything written in the Resolution field. I would like to ensure that the Resolution field is populated before our Technicians are able to mark a ticket as Resolved. I'm sure it's probably a very straightforward setting change, but for the life of me I can't find it in the documentation I've looked through. Could someone please advise? Thanks, Amy
ADAudit+ issue migrating MySQL to MS SQL
I have seen this topic for other products, but not for ADAudit. Running the command prompt as admin logged into the server with the service account that has the access to the MS SQL Server database. After putting in the host name into the ADAudit Plus - DB Configuration application, I get a "Socket Time out while fetching the database instances from host", error. If I ignore this and test the connection with the database name filled out, the command prompt in the background displays a javascript
[SD-81194] Scheduled reports containing invalid data
Hi, I have a load of scheduled jobs to send out reports on the on one of our SDP instances and I have jobs set to run every 5 minutes and 2 jobs scheduled for every 5 minutes slot. What I'm seeing is the following on a random sporadic basis - Report 1 for user 1 set to run at 10:00 Report 2 for user 2 set to run at 10:00 User 1 gets report and the email is her email, but the attached report is for user 2. It's like it is running both reports at the same time and then getting confused with who it
Attend our Active Directory and IT security seminar from the comfort of your workplace.
We're thrilled to announce that our two-day Active Directory and IT security seminar will be available for online attendees. If you've always wanted to attend one of our seminars but haven't been able to make the trip, here's your chance. Join us online as our technical evangelists help you get up to speed with all the latest trends and best practices in AD, IT security, and much more. You will also learn how adopting an SIEM solution can help prevent data breaches in your organization.
VDI environment - VMs and thin clients/dumb terminals - how do you audit this?
Hi, I am doing a hardware audit at our company and I need some advice on how to audit all the approx. 100 employees VMs and thin clients. I am new to the VDI environment, so I am still learning how all this works :) Every employee has a thin client on their desk and they have their own VM which is hosted on the Server downstairs. For example, I have a VM called NatalieVM1 and I have a thin client with an asset tag of 00001. Every day, I log into my NatalieVM1enviroment using my thin client
Certificate is not added using profile management
Hi, I am trying to deploy certificate using profile management in MDM, but after selecting the certificate and clicking save nothing happens, and the certificate configuration does not have the correct sign to show that it is configured.?
Disable auto discovery
Hi, I have Opmanager installed and have discovered the devices I want but Opmanager keeps discovering new devices. How can I fix this?
Error in memory reporting
Hi, Opmanager installed but it is report high memory utilization while the server is using only 16% of the memory. How do I fix it to report actual values?
MDM adds remote control support for new OEMs
Remote troubleshooting is one of the most effective ways to diagnose and fix issues in real-time. You can also chat with the device users to understand the problem better and execute remote commands to lock, reboot etc., in case of unattended devices. In addition to the existing OEMs, ManageEngine Mobile Device Manager Plus has signed partnerships with the following OEMs, which lets you remotely control these devices: WishTel CipherLab Skyworth Datamini - Models T84G & TWG10 MDM has also extended
Restoring device backup on ABM (or DEP) provisioned devices
The release of iOS 13.2 introduced a bug affecting the restoration of backup on devices enrolled with Apple Business Manager (or Apple DEP). While restoring the backup, the following error Profile Installation failed - Profile must be installed interactively. As this is an issue from Apple and is affecting all MDM services, the same has been reported to Apple. To restore the device backup using the workaround, refer to the steps below: STEP #1: Putting the device into recovery mode In case of
[SDF-83418 ] Ticket On Hold - Comment should appear in the Comment-Section
Hello everyone When we put a Ticket on Hold we can write a comment. This Comment only appears in the History of a Ticket. Is it possible to show this comment for example as a Note in the Conversation section of a ticket? Thank you very much.
ESM Licensing question
We currently have two groups (IT and GIS) using our SDP Enterprise helpdesk for ticketing. For various reasons we would like to separate those two groups so each has their own instance. However we only need the Enterprise features for the IT group and would like the GIS group to run at the Standard level because all they are using the system for is ticketing. Is it possible to transfer the technician licenses we have already purchased for the GIS staff from the current Enterprise instance to a
[DidYouKnow -19] Why data-archiving deserves more attention
Hello folks, Data archiving is generally unjustly seen as a troublesome and never-ending activity that needs to be performed at least once a year. The data archiving feature available with ServiceDesk Plus helps you to maintain application performance and to comply with record retention policies by providing a way to remove obsolete records from your production database using a regular, controlled, and predictable process (all within the same database). Thus improves the performance of the application.
Need to monitor failed logins by accounts with admin privileges
I would like to know two things: 1) Where could I find a report that will show me failed logins by accounts with admin privileges. And 2) How do I setup email monitoring alert for the said report?
[ SDF - 41923 ] Custom views
Hi! It's possible to create custom view with filter by incident template? I can see a such column, but it is no in a filter set.
Assigning and finishing tasks from service/incident requests for normal users
Hello guys, I've asked the question already through the build-in help function of SDPOndemand. I've decided to also post it here, because we had an internal discussion about it. It's about tasks that can be set up on service/incident requests. Currently only an 'owner' can be set, which are only technicians. This in itself hinders and limits the application of SDPOndemand significantly in our opinion: individual tasks are 99% of the time relatively small tasks that have to be accomplished by a single
OU Access
OU Access: It is great to see that you can specify which parent OU's the helpdesk have access to. My question is though, can you restrict a sub OU that resides under the parent OU you have granted access to? For example: DOMAIN\ORGANISATION\ADMINS I want to grant access to ORGANISATIONS but restrict access to all accounts under ADMINS. Is this possible? Cheers. Stephen Webb
Asset Detail - Custom fields
Hello, We are looking for the availability to add additional fields under the Asset detail section. This could be a couple of fields that we can add a custom label to and have a block of text available for us to enter the information we need. Please let me know how we can add this to our SD Plus. Thanks.
Showing self service portal to technicians
Is there an option or way to show the Self service portal to technicians? We are using Service Desk Plus 11.0 and when technician logs in, he sees the technician home page. When user/requester logs in, he sees the self service portal with templates etc. We would like an option to show the self service portal to technicians maybe as their home page, or from a specific web address. Background is that we have technicians from different areas and we would like to show them the requester view from different
servidesk service stop
Hello. I am having an issues with ServiceDesk Plus build 11004. ServiceDesk Plus service stop after couple minutes. Errors in wrapper.log INFO | jvm 1 | 2019/11/21 14:38:23 | ContractAUditService [ FAILED ] INFO | jvm 1 | 2019/11/21 14:38:23 | STATUS | wrapper | 2019/11/21 14:38:24 | Stopping the ManageEngine ServiceDesk Plus service... INFO | jvm 1 | 2019/11/21 14:38:24 | Stopping Services
Query Report
Hi, We Used the below query to fetch the details of time spent by each groups assigned to the ticket. select woa.workorderid "RequestID", qd1.QUEUENAME "From Group", qd2.QUEUENAME "To Group", cast((wog.timespent/60) as varchar(20)) +':'+cast((wog.timespent % 60) as varchar(20)) "Time Spent (hrs)" from workorder wo left join wo_assessment woa on wo.workorderid=woa.workorderid inner join WO_GROUP_INFO wog on woa.assessmentid=wog.assessmentid LEFT JOIN QueueDefinition qd1 ON wog.groupid=qd1.QUEUEID
cvs import in ManageEngine
Hello, I would like to add some missing data to the scanned workstation in the Desktop Central 8 Build 80332. How can I do that. We have only the Desktop Central 8 installed. Furthermore I would scan some standalone machines. How can I do that and how to import the scans into main database. The standalone have no network. Greeting, Eric
Roadmap for supporting CentOS 8 and RHEL 8
Hello, May I know if there's any roadmap for supporting patch management on CentOS 8 and RHEL 8? Regards, Ryan
Cannot find USB configuration options or reports
Our current Desktop Central build 10.0.433 is not showing the options to view USB reports or to configure USB Audit Settings under Configurations Settings. Do we need to enable something else to have access to the USB related menu options?
PendingFileRenameOperations
I cannot update my Exchange email system CU level due to Desktop Central registry entries in PendingFileRenameOperations. I followed this forum post, https://pitstop.manageengine.com/portal/community/topic/pendingfilerenameoperations-error. It provides an unofficially released 10.0.448 as the solution. I tried to apply this update in my environment and received a message, "this build 10.0.448 is currently not compatible with your environment..."
New Release: ADManager Plus 7030 (October 2019)
We are excited to let you know that the latest version of ADManager Plus--build 7030--has been rolled out. You can download it right away! The details of the release are mentioned below. New Features Over 10 new management operations including Add or Remove Office 365 Group Owners, Modify Calendar Permissions, and more. Over 4 new Office 365 mailbox-based reports. A flat, sleek and intuitive UI for enhanced performance and user experience. Enhancements Option to select templates during bulk group
sync AD blacklist with Desktop Central
Good day, I have an infrastructure where I constantly move machines in and out of different OU's to blacklist them from receiving patches for periods of time. Is there a way to sync Desktop Central with AD to reflect these changes so software doesn't get pushed to these machines when they are blacklisted or would I have to perform this task manualy? Thank you
A big 'Thank You'. From all of us, to all of you!
Hey folks, This Thanksgiving, we'd like to thank you all for being a part of the ADSelfService Plus community and for constantly supporting and motivating us to up our game. Here's a little something to let you know how much we value you: And before you kick-start this holiday season, on behalf of the entire ADSelfService Plus family, I'd like to wish you a very Happy Thanksgiving! I hope you have lots of fun! You so deserve it! Cheers, Team ADSelfService Plus.
Assigning an incident template to a support group
Is there a way to assign an incident template as default for a specific support group?
E-mail command - blank subject?
Hi, Is there any way to work around to required subject field? So that SDP would generate a work order/request of any e-mail that ends up in the dedicated mailbox? Thanks & regards, Lionell
A big 'Thank You'. From all of us, to all of you!
Hey folks, This Thanksgiving, we'd like to thank you all for being a part of the ADManager Plus community and for constantly supporting and motivating us to up our game. Here's a little something to let you know how much we value you: And before you kick-start this holiday season, on behalf of the entire ADManager Plus family, I'd like to wish you a very Happy Thanksgiving! I hope you have lots of fun! You so deserve it!
Build 10.0.394 secure gateway server version
Hi, I'm getting the following message checking the secure gateway server: To view the health status of Secure Gateway Server, it is recommended to upgrade to the latest version. The link provided points to build 90039, which is already installed. Is there a new version available? Thanks...
Prevent ServiceDesk Plus from auto-assigning site on requests
We don't use sites (except for assets) in our implementation of ServiceDesk Plus and for some reason in the past few weeks, some requests are auto-assigning sites which prevents the ticket from being picked up until that field is cleared. Is there a way to turn that off? I did some searching but was unable to find a way. I think I can probably set up 'field & form rules' to clear it automatically, but I rather not add anything if I can just turn it off. I'm assuming this is getting auto-assigned
[DidYouKnow - 27] How to Add Quick CSI
In this forum post, we are gonna review an unexplored feature of Service Desk Plus "Add Quick CSI" this feature was introduced in 9207 builds of Service Desk Plus. This feature allows Admins to instantly add Category's, Sub-Category's, and Items on a single view. They can either type the Category, Sub-Category and Item one by one or they can copy-paste from any source. Early to this feature release, we had to create the Category, Sub-category, and Item using a separate button. The process was quite
IT analytics in 90 seconds: Balance the workload of your help desk technicians
Ensure faster resolutions by balancing the workload of your help desk technicians using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
Next Page