Dear Support

we notice the email notification for device alram that we alreday set are not sending to user as expected.

example 1:

I got email attention notification  when my device down but when the device back to normal no clear email notification has been sent.

The issue not always happen sometime i got both notification the attention and clear. 

Example 2:

Sometime i got clear eamil notification but the aatention notification i did not get.