Hi all,

I'm looking for a solution for the following situation:

For some application a user account has to be created when a new employee is hired. The HR department sends an e-mail with the required information to SD Plus. The From e-mail address is for example "hrdept@ourcompany.org" and subject is "New employee". I have created a business rule so that the call gets a specific "HR-request" incident template and the correct team assigned. The call requester is set as HR department with their e-mail address. That works fine.

But HR department does not need anymore information about the status of the call from us. So when the call is registered, or when we set the call to Closed, SD Plus does not need to send any notifications or e-mails to "hrdept@ourcompany.org" for that request.

How can I achieve that in a easy way? I have checked the Field and Form rules in the request template. I didn't find a standard option to do this. (For example to remove e-mail addres.)  It looks like I need a script for this?

Does anyone knows how to do this? Any tricks or tips?

Regards,

Olivier