How maintain unique assets via asset management
Hello We are currently considering ServiceDesk Plus EMS in the cloud. I have been reviewing the asset management module and would like to know if it's possible to select different fields as the Primary Key? We want to ensure we do not have duplicate asset entries eg the same mobile phone serial number entered more than once. Initially we plan to import an asset list via a csv file and manually enter assets as we purchase them. We use the serial number and asset number of each asset to ensure uniqueness
File size monitor - how to ?
Hi ALL! I need monitoring size of Windows Log Files (Security.evtx + System.evtx + Application.evtx) I created (and associated) 2 custom File Monitors and setup "File Path" field: a) C:\Windows\System32\winevt\Logs\Security.evtx b) %SystemRoot%\System32\Winevt\Logs\Security.evtx but when i tried test this Monitors i have error - File not found Why? How it works ??
[DidYouKnow - 21] You can embed your organization logo in Reports and PO's
Organization Details lets you configure the details of your organization such as, the geographic region in which your organization is located and the company logo. You can import the logo at [Admin tab -> Organizational details ], currently, we support the following image formats JPEG, GIF, and PNG with recommended maximum dimensions [20px X 40px (W X H)]. Imported company logo will be displayed in all reports. Logo and Organization address will be populated in PO's, invoice and in notifications
Data Leak Prevention - New futures?
https://www.manageengine.com/data-security/dlp/data-leak-prevention-software.html?source=dspindex There is already a lot of information on the website. The price list has been updated. However, little information is here. Online demo is still old without these features. When will you see it? How does this product relate to Device Control Plus? So we have another DLP class tool
IT analytics in 90 seconds: Stay on top of unusual behavior in your privileged accounts
Watch over every abnormal user activity in your privileged accounts, and catch malicious behavior using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
IT analytics in 90 seconds: Stay on top of unusual behavior in your privileged accounts
Watch over every abnormal user activity in your privileged accounts, and catch malicious behavior using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
How to create AD users and generate reports on them using the ADManager mobile app
You can easily perform user provisioning and generate user reports on the go with the ADManager Plus mobile app. Steps to install and configure the ADManager Plus mobile app: 1. For Android-based mobile devices, launch the Google Playstore, search for ADManager Plus and install the app. 2. For iOS based mobile devices, launch the Appstore, search for ADManager Plus and install the app. 3. Once the app is successfully downloaded, open the app. 4. You will be prompted to enter the IP address
All Active Directory Reports greyed out except All User Accounts report
I noticed we can only select the one report. On the Admin->Reports->AD Report Settings page there is no option to select specific reports either.
Notification - Re-open
Hi there, We're getting multiple notifications triggered for the same event and I'm wondering if there is a way around it? We put tickets into a 'STATUS' of 'Awaiting User Info' with the timer stopped. We do this when we need more information from the user for investigation. When a user responds we get x2 notifications: • Alert(or Notify) technician by e-mail when there is a new reply for the request. • Send e-mail to technician when the request is reopened by the user. This seems to
[DidYouKnow - 22] Support for whitelisting/blacklisting attachments with certain file extensions
Hello folks, With ServiceDesk Plus build 10009, we introduced a new attachment whitelist/blacklist feature. This helps restrict users from uploading vulnerable files to the application by blacklisting them based on file properties such as file extension or file content type. As you know, attachments can be uploaded various modules say request, change, solution, assets, problem and so on. When a user tries to upload a blacklisted file content type, it fails with a warning message as in the below screenshot.
[Password Manager Pro Masterclass] Facilitating automation in your DevOps pipeline and application communications without credential embedding.
Hi there, Our next topic for the Password Manager Pro Masterclass series is "Facilitating automation in your DevOps pipeline and application communications without credential embedding," scheduled for November 07th. Click here to register for the session. In this Masterclass session, you'll learn how to: 1. Leverage Password Manager Pro's secure APIs for application-to-application password management—SSH-CLI, XML-RPC, and REST 2. Integrate with various CI/CD tools such as Jenkins, Ansible,
Successful login with expired password
Hello, I use special software that allows the user to successfully login using this software when the password in AD has expired. How can I track situations when the password has expired, but the user has successfully logged into the AD? Thank.
Exclude specific 4768 events
Hi I have "Unusual Activity" Alerts when mobile users use active sync on their mobile devices -exchange server. Alert Profile Name: Unusual Activity -Logon Time (Based on User) : View Alerts Alert Message: Logon activity was done by Itayl within 12-1 AM which deviates from user's normal Logon activity hours:2 AM-12 AM. Anomaly category:Unusual Activity -Logon Time (Based on User) Severity: Trouble The event number is 4768, I attached the event log details. I what to exclude logs 4768 that came from
Bios Update Database
I'm curious as to how often the BIOS versions are updated in the patch management database? I was testing this with a Dell Optiplex 7060 in our environment and according to DC, it was up to date with BIOS version 1.3.4 (released 4/4/19), however Dell's support site shows a newer version available for the 7060; version 1.4.2 released 7/5/19. This just makes me concerned as to how up to date the DC database really is...
USB Pass through
Good afternoon all, We're currently demoing Desktop Central on a couple of servers and laptops. One issue we have encountered is that we only use PIV cards to login to all of our servers. Only authorized personnel have a PIV Card. The issue we're having is that we can't remotely pass through our PIV card to login to a remote server. Local admin accounts are disabled on all servers, so we have to use a LAPS account to login remotely. Unfortunately, this lacks the oversight of who is actually
Why the big difference in time stamps
I've finally gotten around to digging into some reports. I am seeing major discrepancies in time stamps. A computer can be listed as Last Checked in in June of this year yet will state the Agent Upgraded yesterday. What are the differences between Last Contact, Last Boot and Agent Upgraded? One would think that if the agent was upgraded, it had to have some sort of contact with the server to realize it needed to e upgraded, thus the other time stamps would update and reflect. Examples: Computer
How to Remove Help Desk Technician AD Group
I was performing some experimentation and added an AD Group to Help Desk Technicians. I can not find where to delete the group now. Any thoughts?
Incident - Additional Fields Text Pick List Limit doubt
Hello, I have a little doubt about: additional fields for request templates. If i create a text pick list additional field those this one have a certain limit¿? For example we are planning a control of versions from a software and we want to specify in the request on wich version that software incident was. The thing version changes are getting more and more common, and if a pick list text field has a limit of items to be added would be a stopper for implementing this option for us in the future,
[ForYourInformation -22] View request attachments from the list view
Hello folks, You can now quickly preview and download HTML, HTM, XHTML, PDF, jpg and PNG files from the request list view. Click on the attachment icon to get an option to preview the file and download it if required. This eliminates the necessity to go to the request details page to view the attachments thus saves time. Similarly, attachments can also be previewed from the request details page and download them only if required. This must be a handy feature for most of us. Cheers..! Next - [ForYourInformation
EventlogAnlyzer DB Filters
Hello, I'm facing problem with DB Filter, and don't know what's the limit of this funciton. In detail, I want to drop all the windows logs of logon event (4624,4634) of any COMPUTER account for certain server. What I'm trying to obtain is to drop eventid 4624,4634 of logs that contain this sequence of characters: $ Account Domain thake this entry as example An account was successfully logged on. Subject: Security ID: S-1-0-0 Account Name: - Account Domain: - Logon ID: 0x0 Logon Type: 3 New Logon:
(SD-79749) Adding new spam filter criteria
Hello everyone! I hope your day finds you well. I'm having an issue with the spam filter. When I attempt to add new criteria to the spam list it will not save. For example: I define a rule -> sender -> begins with -> stacy But when I click save the window remains and I'm never able to add the new filter to the list. However, if I EDIT a current criteria (sender -> is) I can click save and the window will go away and then I'm allowed to save the new filter. I've used IE and Chrome and the behavior
requester cannot see own requests
Hi all . i have a very strange problem with service desk. one of the requesters cant see his own requests . when he is logging in with his user and password, there is no any list of his requests ( please check attached image ) . also, its not possible to drop down list , "My Closed Requests" is like a static image. user tried to enter with his user an password from different computers but problem was the same. i tried to change user's department, show only his own requests....requests of department,
[SD-82235] Cannot View All Changes When Associating From Project
It seems that we cannot view all changes when trying to associate a change to a project from the project module. Under Associations > Associate Existing Changes, when we change the filter to "All Changes" it just shows the Open Changes and doesn't update the list. This behavior exists both in Chrome and IE. We use MSSQL and are on Build 10508. Thanks!
I want to add value at pick list more than 900 data
Hi I want to add value at Pick List in Incident - Additional Fields. I have more than 900 data but can't add it. How I can do? My Version : 9.2 Build 9212 (Standard Version)
"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers on your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit
"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers on your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit 3. Palo
"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers in your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit 3. Palo
Description Issue - Format
There are times that the left side of the description is cut off and does not display properly. Does anyone know the reason for this?
Assign Device After Being Wiped
I'm still in the demo stage of MDM, and so far, I really like it. My issue is when a user resets their phone, it removes the user assignment, profile and apps. Currently, we use Apple Business Manager and I was able to get MDM to sync with it and get our devices. I then assign a user, group, profile and apps to a phone. When the phone is booted up and activated, everything works perfect. My settings and apps are automatically installed. My problem is if a user decides to "Wipe all Contents and
[ SDF-39462 ]Request Delete - with attachments
I am seeing plenty of SQL scripts used to remove requests or archived requests based on whatever selection criteria you choose. I am generally looking to purge older archived requests.. the typical "seven years" scenario where I don't need or care to see requests past that time frame. Much of our ticketing process involves attachments on the emails as originally submitted, as well as later-attached files onto tickets as they close. Will running these scripts in pgsql also remove all the related data?
Modification Rules - choose street relaying on Country
I would like to that users can first choose country from a dropdown list (AD parameter) and relaying on that choice later choose exact location from a dropdown list containing only locations in that country, and set it as a 'street' attribute in AD. Adam.
Query for Approver list
Need a query for list out all service request approver
Service Request Approval - Workflow
Hi, I'm trying to figure out the best way to implement a request approval in our environment but i seem to miss something and hope there is a workaround for my issue... Here is the scenario typical for our company: We have a Requester who submits a service request with some kind of form attached to it. We have an Approver who is not a technician but has the authority to approve or deny the service request coming from Requester. And we have a Technician who performs a data import to corporate database
Can't audit event 4625
Event 4625 can alert when VPN users logon failed (my firewall connected to my DC with LDAP). I found that this event is excluded by Global Exclude rule and I can't remove or edit it. Is there any way to remove a default Global Exclude rule?
ADAudit Plus Last User Logon per Organisational Unit
Hey guys, I wonder why it is not possible to create a last logon report specifically for a certain OU. This seems to be only possible for the Logon Activity report but the problem is, if I want this report beeing made for the last 3 months the report takes forever to create because he collects all the logons and logoffs from all users in the domain. I want a last logon report only for specific ou and I know this was possible with the admanager product. we use ADAudit Professional Build 6010 August
pgsql_old folder taking up space
Good morning, We have a folder under ManageEngine>ADAudit Plus>Patch>ManageEngine_ADAudit_Plus-5.1.0-SP-2.0.0 called pgsql_old. It is taking up a very large amount of space. I suspect this can be deleted, as it seems to be an old instance of pgsql, hence the name. Can this be deleted to clear up space?
Logon Failures for AdminUsers
Hello We want to use the altert "logon failure for AdminUsers". Unfortunatly the event ids 4625 which were generated on the DC are excluded in the Global Exclude Configuration. Is there another way to monitor logon failures on the DC regards Marc
[ForYourInformation -21] Quick Enable/Disable of Incident templates from list view.
In the older builds of ServiceDesk, we did not have the function to enable/disable Incident templates. In order to disable an Incident template, you have to delete the particular template from the incident template list. If you have any existing tickets created with the particular template, then deleting the template will move it to be in a grayed-out/disabled state and will be marked as "Template, not for further usage" . If the template is fresh without any ticket associations, then on deleting,
[SD-83038] Live Chat and Live Chat Integration
I was wondering how many other ServiceDesk customers were making use of the Live Chat functionality, and what their takes on it are. Do you believe that it has helped to provide better service to your customers? Have you run into any issues or concerns with it? Also, looking at integrating the Live Chat within another site, it seemed to work mostly the way that I expected it to with one exception - the user had to already be logged into ServiceDesk in order for the Live Chat embed to function.
ServiceDesk Plus MSP - version 9.4 - Build - 9424 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9424. Please refer the Migration path table available here and upgrade to our latest build 9424. We fixed a couple of security-related fixes along with this release. Please make a note of it and upgrade your instance to the latest build. Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at sdpmsp@manageengine.com for any
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