[ForYourInformation -8]:New enhancement in ticket attachment feature

The limitation with ticket attachment in old versions

Previewing and printing attached files in a ticket was impossible.
Attachment drag & drop feature was unavailable.
You cannot directly attach files in ticket description, you can attach files only by [Actions -> Add Attachments]

In the newer build 10000, we have taken the above listed limitations in ServiceDesk as features. The key feature will be previewing attachments, it is a great way to save yourself time and effort. The nice thing about this feature is that you can view the contents of the attachment right within the same window as a popup, without taking up space on your computer. This function is handy because there are many attachments that you really do not need to save. For example, if someone sends you a ticket with blueprint or bill, you can just read the details through a preview with downloading the file.

Screenshot on attachments previewed