ServiceDesk Plus 10018 Released
Dear Users,
SDP 10018 has been released and can be downloaded from the URL below,
Behavior Changes
SD-74666 : Create a PO without cost.
SD-77489 : Option to hide contact support and license options to non-admins (under Help).
SD-77488 : Option to hide the Jump to section for non-admin technicians if the corresponding tools are not integrated with ServiceDesk Plus (under Help).
SD-68015 : Inactive sites will not be listed anymore in the dashboard's site filter.
SD-77795 : CI history page now will capture CI add operations.
SD-77524 : In service request templates, you can configure the Stage Two approvers without configuring the Stage One approvers.
Issues Fixed
Vulnerability :
SD-73969 : CSRF vulnerability in archived requests and advanced search section of the application.
SD-77131 : Stored XSS vulnerability fixed.
SD-76878 : Brute force attack has been detected in password reset page.
SD-65744 : Vulnerability in bundled user (administrator & guest) credentials.
SD-77415 : Any authenticated user is able to access application's server log information.
SD-77981 : XXE vulnerability in the user profile section.
Dashboard :
SD-70603 : "No request found in list" is shown while accessing Open Requests under Dashboard for technician's having "\" in their name.
SD-74310 : Performance issues in dashboard widgets.
Requests :
SD-70334 : If there is any exception while clearing the trash requests through schedule, the trash clean up through schedule is not processed further. If the exception is because of a particular request, all the other trash requests are also not processed.
SD-76705 : When we copy a Solution to a Request's Resolution, the attachments in the Solution are not copied to the Resolution.
SD-77340 : Status change comments are not recorded in history unless 'status change comment mandatory' is marked 'yes' in the self-service portal settings.
SD-73193 : SLA escalation performance issue.
SD-76672 : Insert link (URLs) in the request description is not framed properly.
SD-77760 : When a user raises a service request on behalf of another user, notifications configured in the request template workflow are sent to the roles associated with both users.
SD-77286 : In Firefox, when request properties are updated, the Request Details page automatically scrolls to the top.
SD-77303 : Values saved for Radio and Checkbox fields in service and incident requests are not preserved when the request is edited.
SD-77317 : Grammarly does not function inside the rich-text editor across the application.
SD-77450 : Multiple inline images without distinct names in incoming emails are all replaced with one of the images. The issue occurs if the incoming mail server is configured with any protocol other than EWS.
SD-77370 : When you download request attachments, the pop-up window displayed contains incorrect file type. The issue occurs only in Firefox.
SD-77595 : While a technician adds stage after the approval of a request, only the Approver field is displayed. The Subject and Description fields are not displayed.
SD-77150 : Probable solutions are not suggested to the technician.
SD-76500 : When Site settings are updated, the Group field gets reset even if the group is under the same site.
SD-77417 : Pinned/Unpinned left pane in request details page is not maintained in IE browser.
SD-77304 : The rich-text editor across the application allows you to remove hyperlinks in bulk.
SD-77154 : Advanced search breaks when there are several Requesters.
SD-75817 : Count mismatch between Request List View and Unassigned and Open Request widgets.
SD-77334 : Priority Matrix gets applied to requests on form load events despite manually setting the priority via the global edit option. The issue occurs even if the option (Allow requesters and technicians to override the Priority Matrix) is enabled.
SD-73071 : Incorrect display of value under Dueby Time in SLA.
SD-73380 : Under SLA, the Dueby time does not revert to NULL when no response time is configured.
SD-75597 : Under Conversations, the Email IDs to be notified are not displayed.
SD-77589 : Unable to add attachments in add new task pop-ups.
SD-77365 : FAFR: When requester field is disabled via field and form rules, users are able to update the requester field by using 'Search requester list' icon in the request edit page.
SD-77830 : Whenever field and form rules are applied on resources in service requests, the resource section enlarges.
Changes :
SD-70633 : Able to change 'Asset Involved' field after disabling it through Field and Form Rules (FAFR).
SD-70635 : Changes listed in Calendar View isn't filtered as per the Approved/Unapproved filter in Home Page.
SD-76631 : Set value for the Services Affected field is not working in change field and form rules.
SD-77431 : In Add Change page, Service Affected fields are not populated in alphabetical order.
SD-77775 : Error occurs while adding a Change when a mandatory Change role in the template is deleted from the application.
Assets :
SD-76533 : Option to prioritize sysName over the DNSName for choosing a deviceName during SNMP scan.
SD-74424 : Relationships tab appears blank when CIs are moved from one CI type to another.
SD-65756 : Unable to update an asset's barcode through add asset form and CSV file.
SD-71862 : Technicians with full access to Assets is unable to edit assets that are not associated with any site.
SD-77134 : VMware scan fails when VM is not resolved in the DNS.
SD-76681 : For Cisco IP phones, success status is not updated.
SD-76263 : Software license allocation is not updated when software allocated to any installation is deallocated. This results in data inconsistency in software licensed and unlicensed list views. Assets --> Software-> Scanned Software list view
SD-76438 : Unable to scan SNMP Devices of a particular Device Type (Lexmark Printer, 3Com Router, Xedia Access Point, Room Sensor, Avtech tempager Room Sensor).
SD-77272 : To avoid slow performance while viewing assets' audit details, an index is created on the AUDITTIME column in the AUDITHISTORY table.
SD-77444 : Asset Explorer mobile app issues have been fixed.
SD-69961 : Error occurs when we Add asset through form after filtering the list view based on criteria.
CMDB :
SD-76388 : On clicking More Information, an issue occurs in CMDB business view if the language is set to Arabic. CMDB-->New Business View-->Save Business View-->More Information.
SD-77522 : Unable to update a requester's department using API.
Purchase :
SD-74665 : Option to choose PO items based on the part number.
Admin :
SD-77461 : You can now rename all approval stages (Stage One to Stage Five) in the service request template under Admin >> General >> Translations.
SD-76620 : Error when clicking on 'Save and Add Item' on editing Sub-Category.
SD-77619 : Request Template is now enhanced with HTML Editor.
SD-77799 : Unable to preview an incident template that is assigned with a service category.
SD-76387 : URL is garbled in the incident template's description section.
SD-77496 : When Site settings are changed from Copy Default to Refer Default, the Support Groups populated under Chat Settings still show the groups under Copy Default settings.
SD-77427 : Attachment names in scheduled reports are displayed incorrectly if EWS is configured for the outgoing mail server.
SD-77443 : Exception when more than six users are added to a user group.
SD-77650 : Under Admin >> Security Settings >> Advanced >> Add security response headers, the placeholder displayed for X-XSS-Protection has been corrected (semicolon at the end of the value has been removed).
SD-73062 : If we add a new network immediately after editing an existing network under Admin >> Discovery >> Network Scan, it replaces the network that was edited instead of creating a new one.
SD-77439 : Unable to import users from Active Directory (AD) into ServiceDesk Plus if the OUs in AD contain comma at the end of their names.
SD-53572 : Option to Enable/Disable a Business Rule by clicking the respective icons in the business rule list view.
SD-73514 : Change Template's stage and status are not set as mandatory in the default emergency template.
SD-76296 : Unable to delete IT services. Admin->IT Services.
Reports :
SD-77136 : When we run a query report, the values are coming in decimals. But in the tabular report, the cost value is coming as an integer.
SD-70403 : Empty matrix reports will display an appropriate message regarding the data unavailability.
SD-75333 : If the font is set to Roboto in the Excel file of reports, data is sometimes lost.
Integrations :
SD-77797 : DC Integration: Unable to load iframe. The issue occurs in the DC build version 10.0.335.
SD-76875 : Under an AD user login, unable to connect to a desktop remotely from ServiceDesk Plus integrated with Password Manager Pro.
Others :
SD-77445 : The error message displayed in the following case is not accurate: Requesters use API or mobile app and attach files to a request that's either approved by at least one user or closed.
SD-71823 : Czech language characters in reports are only partially exported in PDF files. To resolve the issue, please choose the application language as Czech under Personalize and then export the reports.
SD-77386 : Clean up schedule takes too long to complete causing the application to crash.
SD-77306 : Application crashes upon using the Delete All option on system log entries, if there are more than fifty lakh entries.
SD-77698 : If the dynamic notification menu is disabled in the GlobalConfig table using database query, the following features do not work - Broadcast Message, Request Collaboration and Live Chat
SD-77627 : Issue in identifying Status Code in API Calls in certain scenarios.
SD-77484 : Issue occurs while assigning a task owner via API.
Please refer to the below link for the steps to install the patch.
Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team