Installing Manage Engine Service Desk in LAN
I have downloaded and installed Manage Engine service Desk plus in my computer. I want it to be accessible by all computers in domain. When I Configure an alias URL which will be exposed to the external world. it works in my Computer but It does not work in another computer within the same network. How should I go about it I want to integrate it with our intranet website. Here is the link: http://King-PC:8080
Remove Quick Actions
Hello, Any ideas on if it's possible to remove the quick actions menu, ideally for a requester - as the only option they have access to is their archived requests - but I know none of us use this menu so if the only option is to remove it entirely that's also fine. I doubt there's a tick box hidden anywhere but I assume (not knowing any CSS, webdev etc.) that this could somehow be removed? Though a tick box so it's removed in a 'correct' manner would be nice! Regards, Connor Taylor
Create a request through API with Powershell
Hello! I'm trying to create a script to create a ticket automatically and am just testing it out to figure out how this API call works. I have some working API calls to get tickets, but this one seems to be giving me trouble in passing the input_data over. I'm currently doing it over the url (encoded) with an example. I've also tried sending it over the -body parameter in Invoke-WebRequest, but that was also not working properly. Am I passing the input data over incorrectly or am I just missing something
What the different between R13 8310M and R15 8310M?
What the different between R13 8310M and R15 8310M?
Event Log Monitor Formatting
Everything works great with the event log monitoring so far especially for monitoring domain-level changes such as security groups or GPO changes. Unfortunately, the formatting of the alert notification really needs some help. Is there a way to get good formatting out of an event log alert and email notification? We have historically used SCOM for event log monitoring and the email notification it sends is nicely formatted looking like the original event log entry that is easy to read: The email
Deploying a transformation with a patch
I'm trying to deploy windows 1903 to my encrypted laptops, but I need to include a transformation with it. Is that possible?
IT analytics in 90 seconds: Spot areas that hamper technician performance
Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
IT analytics in 90 seconds: Spot areas that hamper technician performance
Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus. If you're not already using Analytics Plus, get started with your free, 30-day trial:
How can I add Database Query Monitor
Hello every one. we are using Op Manager 12.4 I want to add a database query monitor. I want to run a query in SQL server database and generate alerts according to outputs. I don't find any place to add this monitor. Any one can help? I attached screenshot. Thanks.
[SDF - 81675] Incident Resource Questions
Hi again, I've seen this is a 'high demand' feature request from 8 years ago (SDF-36411)... It might be on the roadmap... It's unclear: (https://help.servicedeskplus.com/roadmap.html) Service Templates Map resources across templates. Configure a separate list view resource questions with Add/Edit/Delete options. In my incident templates I'm asking specific questions that are only useful for that type of issue. For example: 'Expected Commission' and 'Actual Commission' are both pieces of information
Report on time spent on worklogs across requests, problems, projects, changes
Hi, I want to create two matrix reports showing me how my team spend their time (the worklogs they create). First I would like to see the time categorized by "Category", no matter if it was a request, problem, change or project (I know projects doesn't have categories, which they should, but let's leave it blank in that case). Then I would like another report where the time is categorized by Problems, Changes, Incident requests, Service requests, and Projects. I would like the reports to only include
[SOLVED] Unable to assign backup technicians
Hello, Since updating to the latest build (10511) I am unable to assign backup technicians for periods of leave. The 'Save' operation (1) always gives the error "Failed to save the values" (2): Anybody else on this version having similar issues? Thanks, Martyn
FR: Disable New Requests or disable requesters.
There are times during the year we need to be able to fully close the helpdesk for different reasons. I would really like to be able to somehow disable new requests from being created or disable requesters from logging in. I would still need technicians to be able to login and utilize tasks etc... Thanks, Kevin
[ManageEngine Online training] Register now for our free ADManager Plus training series.
Hello, Thank you for the amazing support and encouragement that you extended to ADManager Plus online workshops. Based on requests from many of our customers, we are starting a new series of workshops. Register now When: September 24, 25, 26 & October 1, 2 at 2 PM EDT Session Topic Date 1 User Provisioning for Active Directory, Office 365, G Suite using Smart Templates.
Update Service Desk to 10511 stuck at Applying DB Level Changes
Host details: Windows Server 2008 R2 SP1 up to date SQL Express 10.50.4000.0 Updating from 10508 I did the process as always and get stucked here I dont see any relevant activity on the system Any ideas?
How to perform Active Directory (AD) user provisioning with a CSV file, using ADManager Plus
As opposed to the native AD tools, ADManager Plus enables you to create multiple Active Directory (AD) users in one go, by importing a CSV file that contains the required user details, without using PowerShell scripts. Rules for creating a CSV file required for bulk user creation: 1. The first row of the CSV file must contain the LDAP names of the AD attributes whose values you wish to set. To view a complete list of all the LDAP attributes that can be specified in a CSV file for user creation or
[Password Manager Pro Masterclass] Implementing Windows service account security best practices.
Hi there, In the first Masterclass session, we covered a detailed overview of password management for small business teams. Here's a video recording of the session. The next session will focus on implementing security best practices for Windows service accounts. Password Manager Pro Masterclass Implementing Windows service account security best practices. Thursday, September 12 10am - 11am GMT 11am - 12pm EDT Register now. In this Masterclass session, you'll learn how to: 1. Locate
Script for periodic notification to Requester
Hi, 1. I have a requirement to write a Script for, forwarding periodic-Automatic notification to requester, for a specific Type of incidents (Say P1 for example). 2. Notification to be forwarded in following scenarios: (a) At a specified time interval (b) Notification to be forwarded at every status change of the ticket. Can anyone pl help with the script meeting the requirement. Regards Karthikeyan
Inaccurate Data
We are running the Email activity by user report. Using filtering to report on a small group of users. The sent\receive count seems to be off. Is there a lag in data avaialbe to the report from O365?
Event Log Analyzer - Timeout
Hi, i have time out problem for loging lınux system. my linux system give response after 20 seconds but event log analyzer systems default time out 10 seconds. how can i extend time out reriod
LDAP Sync deactivate users
Since upgrade to build 9700 we have an problem with the LDAP sync (OpenLDAP), the most users (not all) are deactivated after the synchronisastion. Log with an user is deactivated after sync: [00:00:02:281]|[05-30-2018]|[com.adventnet.passtrix.utils.LDAPImport]|[FINEST]|[694]: dobjFromCurrentSync : <WritableDataObject> <Tables> [Ptrx_UserDetails, AaaContactInfo, AaaUser, Ptrx_AaaContactInfo, Ptrx_LDAPUsers, AaaUserContactInfo] </Tables> <JoinsInDO> </JoinsInDO> <Operations> <INSERT><Ptrx_UserDetails_PK
Cannot Delete User Group -
Hi, I am trying to delete a deprecated user group in PMP (it's an old local group and we have moved to LDAP sync for all users and groups), but it is failing with the following error - "User group has administrators who has to approve the access request". Has anyone had this issue and found a way around it? Thanks, Chris
EventLog Analyzer - IIS Servers
I can add a server but the list of sites doesn't show anything and when I manually add one the status is failed. I'm using a domain admin account and when I use the AD administrator account the verification doesn't come back successful. SQL and all other device imports are working fine. Any ideas? I'm at a loss. thanks. -henry
Password Manager Pro new build 10300
Hi, Password Manager Pro 10300 has been released and is now available for download. In this build, we have introduced new plugins for Chef and Puppet CI/CD platform, in addition to Jenkins and Ansible. Additionally, a few enhancements are done to Password Manager Pro that includes the following: 1. Bulk Resource/Account/Resource Group Sharing Apart from single sharing, users with proper permission can now share resources, accounts and resource groups, in bulk, with user(s) or user group(s).
SNMP Traps & HA
I am experiencing weird issues with SNMP Traps and the HA Service. SNMP Traps seem to work absolutely fine, until the HA Service is interrupted. Once the HA Status is 'Inactive' the SNMP Traps stop making their way from the Primary PMP Server to our SNMP Host. Even after the HA Status is 'Active' the SNMP traps still do not make it to the SNMP Host. The only way to 'reboot' the SNMP Traps so that they properly make their way to the SNMP Host is to untick the check box for the selected Audit Operation
PMP OS Migration from Windows to Linux
Greetings, We have PMP installed and running for a few years. It has been working out well, but we would like to improve things further. We are thinking about moving it to a Linux install. So, has anyone done it yet? Is there an optimized/automatic way to create a migration package? Does PMP provide a migration checklist with tasks to complete de process in a successful way? Hope to hear from you. Best Regards,
Customize Requester Portal Option didn't launch
Service Desk indicated that on September 1st the requester portal user interface would change. We sent out a communication to our users to give advanced notice of the change however manage engine never implemented it. Did anybody else experience this? Has the launch of the new requester portal UI been delayed for some reason or should I go ahead and select the "publish to all requesters" option?
[DidYouKnow -5] Deleted requests can be restored
Hello folks, I'm back with a tip that would be a salvage to the users who are not aware of request trash feature. Imagine you had deleted a request but later realized that you needed to work on it. Do not worry, requests are not deleted irreversibly. They get to trash first and you can delete requests completely or recover them there. How does it work: From request list view, click on the custom views drop down to find the trash where all the deleted requests can be found. Deleted requests can simply
User management - Requests deleted by technicians
This report is to get the list of deleted requests in the application. This data can be retrieved from the system log viewer and request trash. System Log Viewer: SELECT err.message "System log message", err.errormodule "Module", err.suberrormodule "Sub Module", err.action "Action", err.type "Type", au.first_name "Performed by", longtodate(err.occurredtime) "Time of occurrence" FROM errorlog err LEFT JOIN aaauser au ON err.ownerid=au.user_id WHERE err.action
ServiceDesk Plus Professional - Custom categories are not included in reports and widgets
We recently expanded the list of categories to better represent the work we perform. The new categories and subcategories are not available in the reports wizard, only the original default categories are. What must be done to make the new active categories available to the reports wizard? Your Version: 10.5 Build 10511 Latest Version: 10.5 Build 10511 License Type: Registered Version Product Edition: Professional
Total Category & Sub category Excel report or Grid view output from application
Hello Support Team, Is there any way can we export the all categories and sub categories created in ME through power shell or sql Query to a csv or grid view output. We are using service desk plus 10012. please help me, Thanks Subrata Pradhan Mob- 9874562570
Request Print Preview Options
Is there a way to have all the print preview options appear unchecked? Instead of all checked off?
Reply to specific Notes/Conversations
We have some suggestions to improve tech/tech conversations with in a ticket: the ability to reply to a particular note or email conversation and begin a new thread the ability to collapse or expand all notes or email conversations ability to notify others with a note (use the same function as 'notify when a ticket is added' box/fields) embed pictures in a note attach a file within a note
[Announcement] Free, one-day OpUtils training on September 18th, 2019!
Hi friends, Are you tied to your network? Always checking its status and unsure if or when it'll create a huge mess? If so, then ManageEngine OpUtils may be just what you need. OpUtils training was a huge success last year, so we're continuing training into 2019. This in-depth and intensive training will help you tackle various challenges with your IPs and switch ports. Trust me, you don't want to miss it. Click here to register now! Here's a quick look at the topics we'll discuss: Introduction
Update Departments
Before setting departments for my requesters, they added requests. I then changed all the users in bulk (selected all Requesters and used "Assign to Department" under the Actions menu) to add them to departments. Their requests did not update. Is there a way to change these requests without editing each one, changing the requester once and then changing it back?
API search for requests after certain date/time
Hi all, I'm currently trying to get requests from SDP using the API so I can import them into another system. To do this I want to search for the latest requests. I tried multiple things, but all I can currently get is the last 100 items. However, what I would like to have is the requests that were added in the last 5 minutes. Can you please help me in finding out what I'm doing wrong? The current code that does work (python), but without searching for the last 5 minutes: import requests inputdata
[SOLVED] Email Commands - Additional Fields
Quick bit of context: Trying to save some time modifying the ticket after a specific SQL job is completed. Got so far in that after the job is run, it'll send an email and the form will fill out the Category, Impact etc. However when trying to modifying some additional fields, nothing. Snippet; @@GROUP=Application Support@@ @@CLIENTS=Hood Group@@ @@TICKET OWNER=App Support@@ So in this case, the group changes fine but Clients and Ticket Owner remain at the default option. Both are common fields,
What does Error code 10008 mean ?
The patch database in DesktopCentral has suddenly stopped updating this week and we don't know why. We suspect it may be something to do with our proxy server. I noticed in the serverout log it has error messages referencing error code : 10008. If we could identify what this error code means then it might give us a clue as to where the fault lies.
New Install ADSSP - Sorry,the page you requested was not found. Back | Sign Out
I have a brand new install of ADSSP. There is nothing else installed on the server. I have managed to get it to load, and install it as a service. When i try to load the console on the server or remotely the page authorization.do shows the error Sorry,the page you requested was not found. Back | Sign Out. Most of the fixes i have seen for this related to builds from 6+ years ago and I am not sure if the steps still work, But if they do, i added 8443 as an SSL handler and it gave me a protocol error.
Template usage report - PostgreSQL report
Hi, With regards this thread https://pitstop.manageengine.com/portal/community/topic/report-on-template-usage Would you be able to provide the same query for PostgreSQL please? @Database Name = PostgreSQL@ @Database Version = 10.5@ @Current Build = 10504@ @32 / 64 bit installation = 64@ Thanks, Stewart
Next Page