Password Expiry Date in the past but still says valid!!
Hi all, We have some passwords in our system where there is 1 resource with multiple accounts within it. We add all passwords manually and dont use auto logon or auto change. Passwords entered into PMP have no connection with the actual server/account they are for. Our password policy is that the password when entered should expire in 90 days. There are some accounts where the password has expired i.e the date of expiry is 23/3/9, but below it, it says valid. This means that the dashboard doesn't
Background Colour varies behind the logo
Previously, I uploaded a PNG logo with a transparent background and it worked great. With a recent update the banner background colour changed to a dark grey and my logo looks like rubbish. I would update my logo to work with the darker background but the logon page will has a light background - I don't have a logo that will work in both situations. This is from our logon page: And this is the same logo after logging in: I'd like to see the banner background colour consistent - and ideally customisable.
Alert if SIM card changed
Send an alert if SIM card is changed in the device.
LDAP Support for Desktop Central?
I am testing JumpCloud Directory as a Service which includes Hosted LDAP functionality. Is there a way to bind Desktop Central to LDAP? It looks like AD is the only option but wanted to check.
Can't disable status
In version ServiceDesk Plus 11 we can't disable default statuses, there is no "Status not for further usage" feature. How to disable them now?
Forwarded Events
Found a post from about 4 years ago that stated ELA didnt support the "Forwarded Events" log from Windows. Is that still true? It is not pulling those logs in by default from what i can tell.
cctv views running for extended periods. error "something went wrong while displaying the page" in Opmanager Plus 124062
Hi: I have this problem in a equipment attached to a TV. The equipment has Win 10 Pro with 4GB RAM and last version of chrome, chormiun and edge. We can reproduce the problem in every browser Any idea?
Service Catalogs are not displayed in Android App
Hello, All incidents template can be viewed in the app but Service Catalogs are not displayed in Android App ver 4.9.2. How can fix it?
Migration from Windows+MSSQL+AD to Ubuntu+PGSQL
Have to migrate old SDP (8217) from Windows + MSSQL + AD authorization to Ubuntu + PGSQL. Almost all things is clear, but have problem with AD authorization. After backup restoration on Ubuntu - I can't login ether local admin or AD credentials and SDP doesn't show field where I can choose local auth or local. What is correct "migration plan"?
Differences between on-prem and cloud version
Hi, I was wondering whether there were any plans to allign the two version so they have the same set of features? Currently we would like to have both release management and cmdb but it does not seem to be possible. So now we need to decide if we're going to keep SDP or change to another service desk solution that gives us what we need. Michael
Cannot use UK Pound sign in password.
I have migrated 700+ passwords into a new instance of PMP and noticed that a number of passwords have a strange character symbol, looks like a ? in a black triangle shape. The symbol turns out to be £ however when I try to update the password to include £ I get the following error: "Error occurred while changing the password. Activity Logs: Trying to use Agent Mode: 1. Agent not installed in." I have attached a screenshot.
report about pending approval for more than 10 days
Hello , I would like to have help about how to extract tickets with more than 10 days of pending approval + Approver name if possible SD+ : 9.4 Build 9401 Thanks a lot for your help
Custom Script to Link Requests
Hello, I have a script that I found on this site that I have modified to duplicate a request. It will create a new request from the parent request and copy all the relevant data I want over while adding a note to the parent request with the id and link etc for the child request. All of that works great but I am trying to figure out if I can add some commands in to link the created child request with the parent request at the same time. I looked in the API documentation and there is some things for
[SDF-82985] New Color Settings feature in v11
Hi Testing the new Color Settings feature to color-code requests in the list view page. How can you make this system global? Every technicians have the same color settings and filter. And why is this button there? Is it a system global settings it should be under Admin tab. There is no way I can not disable button with roles or any other settings. I feel it is very unfinished feature. The feature is great, but please make it a per user setting. SPD v11000
ADSelfService Plus 5804 Released !!!
Hello folks! We are delighted to announce the release of 5804 with a few enhancements and issue fixes. Highlight: Korean language support: The end user and the admin portal can now be personalized in Korean language, besides the twenty other supported
O365 Manager Plus- 4316 released with 41 new reports and other enhancements!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus – 4316. This build comes with the following features. New reports: O365 Manager Plus has added 41 new reports on Azure Active Directory. The newly added report categories are as follows: Azure AD Logon Reports Azure AD User Management Reports Azure AD Role Management Reports Azure AD Group Management Reports Azure AD Device Management Reports Azure AD Application Management Reports Azure AD License Management
Accounts that exist in multiple domains
Hi, We use AD Self Service to keep passwords in sync between two of our domains (separate forests). A subset of our users also have accounts in the second domain. In previous versions, staff could log in against the primary domain and AD Self Service would attempt to update their password in both domains. Now accounts that exist in both get an error "Multiple accounts are mapped for the same login attribute" and they have to prefix their username with their domain. Is there a way to replicate the
Migrating resource groups\accounts to new instance of PMP
I am currently using PMP installed on a onsite server but have now created a new PMP instance in AWS. I am now trying to export the existing groups\account in a format which I can then import easily into the new PMP. However I also want to include the user group permissions as well as I have 300+ groups to migrate and I do not want to have to add each group individually to the user groups setup in the new PMP. Is there anything which will make this easier? Note that the onsite PMP is running build
Setting up a device outside of the network
Hi, We have installed the desktop central client on a PC in a workgroup that isn't on our LAN. the troubleshooting tool shows that it can see the Desktop Central Server and the Notification server. The PC however doesn't ever appear in the console. So the question is should a device, that isn't on the LAN and has the client installed manually, appear in Scope of Management automatically. Thank you.
Link new sdp server to exisiting mssql server
Hi, we are updating all our servers to server 2019. Now I would like to link the new sdp server with a read-only user to the live database until we are sure that all attachments and images are moved. Once this is confirmed and testet we'll move the mssql db to the new mssql server. The latter is not a problem, but linking the new SDP server to the old MSSQL doesn't work. Is there any way to start chandbserver so it does not want to create a new db but simply uses an existing one - with a read-only
Custom trigger when update status in Resolution Tab
I've custom trigger to send request info to other system when status changed. But when technician change status in resolution tab. Trigger not work. Is there any idea? Many thanks!
Custom Schedule Errors - PLEASE HELP
Hi Folks - I wrote a custom pythons script and then enabled a Custom Schedule but I'm getting weird errors. See below: Schedule : Pending Requests executed, Result: Unable to Send emails : {'': (501, b'5.1.3 Bad recipient address syntax')} person@client.com Unable to Send emails : {'': (501, b'5.1.3 Bad recipient address syntax')} I masked the email address due to sensitvity but this email address is valid so why is it giving an errror? Thank you!
[ManageEngine seminar] Here's your exclusive invite.
Hello! Here is an exclusive invite for you to be a part of our US edition of Cybersecurity & Hybrid Identity Management seminars. Derek Melber, AD MVP and Chief Technical Evangelist at ManageEngine will explain Active Directory management and IT security best practices from across the globe. He will also share valuable tips to secure your IT environment from potential threats.
This Site is No Longer Broken Out by Product
It seems the Community site is broken. Posts for all products are lumped together and they are not sorted by date. Please fix it. It has been his way for a couple of weeks.
Patching LibreOffice results in removing the old version but NOT installing the new one, "not applicable" - but it is?
One of my users today complained about the disappearance of LibreOffice Calc. I had launched a series of updates on her machine that included getting LibreOffice to 6.2.8 Several operations followed including the removal of the existing version I have checked the configuration outcome and it did not apply 6.2.8 as "not applicable". Except it is applicable, as I manually installed it later. The user had several applications open, and the installation complained about needing to close Adobe Creative
How to view Office 365 archive mailbox size
Archiving provides additional mailbox storage space to Office 365 users. Once archiving is turned on, users can move the older messages from their primary mailbox to the archive mailbox thus freeing up primary mailbox space. The messages in the archive mailbox this can be accessed using Outlook on the web. View archive mailbox size in Security & Compliance Center. Office 365 archive mailbox size is either 100 GB or unlimited based on the user subscription. If the IT admin wants to keep
How do I perform an AND/OR search in ServiceDesk?
Hi. How do I perform an AND/OR search in ServiceDesk? I've tried all combinations of AND and +AND & including key words in ' 'or " " but to not avail. Any suggestions would be greatly appreciated. Thanks AU-PC12GVAB
VMware Discovery in Organisation PMP
Hi, it's possible de discover VMware VM in organisation PMP ? I can do that in MSP but not in organisations. I use PMP MSP Enterprise 10.102 Thanks, Best Regards, Quentin
Prevent Redundant Request Creation
Hello there, We 're have some trouble on ServiceDesk Pro sdpondemand. The case is that we have multiple groups associated with unique email IDs. (Support Group 1 : group1@support.com, Support Group 2: group2@support.com etc.) Right now when an email is received one ticket is created for each mention of the relevant email IDs in the To: and Cc: fields. For example the retrieval of an email like this: To: group1@support.com; group2@support.com Cc: group3@support.com Will result in three tickets created
Request Life Cycle Download
Is it possible to have the option to download a RLC workflow as a PDF? We're working with the business to create workflows but would like to share and review with them prior to publishing.
Password Manager Pro new build 10400
Hi, Password Manager Pro 10400 has been released and is now available for download. In this build, new features such as integration with DigiCert SSL, CSR Templates, option to exclude expired and revoked certificates and option to modify the email id of the Let's Encrypt account have been introduced. The product has also undergone numerous enhancements. Please see our Release Notes to learn in detail about the feature and enhancements included in this upgrade pack (build 10400). How to Upgrade
[ForYourInformation -20 ] Enhancement on "Allow Requesters to edit their tickets" feature.
In ServiceDesk Plus we had the existing feature "Allow Requesters to Edit" this feature allows requesters to edit their tickets. This feature works based on the following conditions. The logged-in Requester should be either "Requester/On-Behalf-Of" of the particular ticket. The ticket should be in either on Open/On-hold/Custom open/Custom On-hold status. The ticket should be in an unapproved state. "Allow Requesters to Edit" has to be enabled for requesters by Admin at [ Admin tab -> Self Service
Modern Management with DC Agent
Hi all We are currently building up a new Solution for one of our Customers. As they already have Mac Devices, managed over a different Company and MDM Solution, we want them to provide the same Capabilities. That's why we would like to use the Modern Management Part with Azure. But we will need to be able to do different Configuration and Software Deployments on these Devices. Is it possible to use Modern Management and also the DC Agent? Or could this create Issues? As far as I know we can't handle
[ForYourInformation -19] MIB browser
Hello folks, Did you know that ServiceDesk Plus has a built-in MIB browser that allows you to navigate within the MIB of the selected network device and retrieve the value of any MIB variables. You’ll be able to query and configure any network devices, or other SNMP-supported devices. The ServiceDesk Plus MIB Browser allows a technician to easily walk any MIB tree, even if the MIB tree is not in the application database, and determine what MIBs a particular piece of hardware supports. This is important
On cloud nine as Patch Manager Plus cloud goes Mac friendly
Hello folks, We are extremely thrilled to announce that Patch Manager Plus Cloud now supports the patching of Mac machines as well. All versions of MacOS right from version 10.6 (Snow leopard) to version 10.14 (Mojave) is supported. Further you get to enjoy all the patch management features, listed below, on your Mac machines now: Automated patch deployment Third party application patching for over 300+ applications Flexible deployment policies Testing and approving patches Declining patches Detailed
[DidYouKnow -17] 3 tips for managing user groups
A user group is a holder for users that have common purposes. Creating and managing groups in the application shouldn't be taken lightly, as many essential features, such as publishing announcements, associating request templates and solutions can be done based on groups. Having said that, here are our best practices for managing user groups, 1. Announcements: Let's consider this scenario, the wireless network is down for a day due to maintenance
ESM Module - how do i change service desk owner of an instance?
Hi When i created the additional instances in ESM for SD+ i made myself the owner to set it up. This consumes a licence. Now i need to remove myself and change the owner. I have added an additional owner to the instance but i cannot remove myself? Anyone got a fix? Regards Darryl
SDP API Powershell Module
Hi All. I have started a very basic public repo with a Service Desk Plus Module. I'll start adding more functions as I go but I have made it public so anyone can feel free to update as they please. So far I just have the 3 functions. Add-Note - Add notes to the ticket Resolve-Ticket - Add resolution text and set the status to closed or resolved. Set-Group_Tech - Sets the Group and Technician on the ticket Also, I haven't added the JSON pram as I would like a few people to try it before I get people
Geo-fencing: Do not restrict distance
Right now in Desktop Central MDM one may add a GeoFence of up to 1KM. It would be great if this restriction could be removed. We have users who carry mobile devices across the state and would like to be able to expand the region to cover the state. Would also like to be able to warn after more than just one day, as users are sometimes out of state but for short periods of time. Say warn the user after 3 days, enable lost mode after 5 days, enable full wipe after 7 days. Just seems the whole GeoFencing
Automation data from MS SQL "Ignore current records in DB" greyed out/not working?
Hi, I'm having an problem with importing users from an SQL db into our AD. The first import from the SQL db is ok. But when I run it an second time then I get the error that the object already exists. Why is it doing the same users again? Is this expected behaviour? There is an option by the "Create New Automation" where you have the option to add an marker to the option "Ignore current records in DB". But when I use that option then nothing is getting imported from the SQL db. The job result is
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