Hello,

I need to be able to set a business rule where, when an email reply to a request comes in from a specific vendor of ours, and the body contains $$Resolved$$, that it changes the status of the requests to Resolved.

I have a rule setup now where (To) is our vendors specific email address, AND Description contains $$Resolved$$.  However it does not seem to work.  I also tried where $$Resolved$$ was in the Subject but that didnt work either.  Is Subject and Description looking at the email or the request Subject/Description?

What are my options here? 

I also tried Parsing email feature, but that did nothing as well.