Hello!

It appears that the Support Center Plus integration does not currently import the City/Country/Location or any custom fields from the 'Account' section.

Is it possible for us to create a formula column that would allow us to group customers by region?

eg.

North America ("Account A","Account B", "Account X")

Rest of World ("Account C","Account D")

Other ("Account JJJ")

Once we had that available, I could then add those as filters to Dashboards etc.

Thanks,!